HOST:        Q&A SUPPORT:Carrie Zens   Brittany Dengerud
A-MAY-zing Generational e-Learning   for Sales & Customer Service
#customelearning
Lisa StortzStrategic Relationship Manager       Allen Interactions
Debra ArbitCEO & President BridgeWorks
Traditionalists   (Pre – 1946)   75 Million
Traditionalists   (Pre – 1946)   75 MillionBaby Boomers      (1946-1964)    80 Million
Traditionalists   (Pre – 1946)   75 MillionBaby Boomers      (1946-1964)    80 MillionGeneration X      (1965-1981)    60 ...
Traditionalists   (Pre – 1946)   75 MillionBaby Boomers      (1946-1964)    80 MillionGeneration X      (1965-1981)    60 ...
Traditionalists:        Generation Xers:•The Great Depression   •Challenge disaster•The Atomic Bomb        •Working moms•W...
VISIT OUR WEBSITES:    generations.com alleninteractions.com
Visit Bridgeworks’ website:generations.com
White Paper:Creating e-Learning thatMakes a DifferenceAvailable at:alleninteractions.com
Contact Us:         Debra Arbit   arbit@generations.com        888.519.1187         Lisa Stortzlstortz@alleninteractions.c...
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
A-MAY-zing Generational e-Learning for Sales & Customer Service
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A-MAY-zing Generational e-Learning for Sales & Customer Service

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It’s easy to see how generational differences play out in your workplace, but have you ever stopped to think about how the generation gap impacts your sales and service?

Many sales or customer service teams have implemented a one-size-fits-all strategy for selling and customer service, but haven’t taken the time to customize techniques for four generations of customers.

Watch this dynamic webinar highlighting sales and customer service through a generational lens. This course was designed for BridgeWorks, whose decades of experience and best-selling books, have secured them as the leader in understanding generations. This course has won several awards already!

Watch Lisa Stortz, strategic relationship manager, Allen Interactions and Debra Arbit, CEO and president, BridgeWorks to experience firsthand GenClash, a highly interactive (and award-winning) e-learning course. This course can increase sales and improve customer service by helping sales and service professionals adapt their approach and style to people of every generation.

View webinar recording: http://www.alleninteractions.com/about-us/bridgeworks-webinar

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A-MAY-zing Generational e-Learning for Sales & Customer Service

  1. 1. HOST: Q&A SUPPORT:Carrie Zens Brittany Dengerud
  2. 2. A-MAY-zing Generational e-Learning for Sales & Customer Service
  3. 3. #customelearning
  4. 4. Lisa StortzStrategic Relationship Manager Allen Interactions
  5. 5. Debra ArbitCEO & President BridgeWorks
  6. 6. Traditionalists (Pre – 1946) 75 Million
  7. 7. Traditionalists (Pre – 1946) 75 MillionBaby Boomers (1946-1964) 80 Million
  8. 8. Traditionalists (Pre – 1946) 75 MillionBaby Boomers (1946-1964) 80 MillionGeneration X (1965-1981) 60 Million
  9. 9. Traditionalists (Pre – 1946) 75 MillionBaby Boomers (1946-1964) 80 MillionGeneration X (1965-1981) 60 MillionMillennials (1982-2000) 82 Million
  10. 10. Traditionalists: Generation Xers:•The Great Depression •Challenge disaster•The Atomic Bomb •Working moms•WWII •Divorce•Social Security •Personal computer•Bay of Pigs •MTVBaby Boomers: Millennials:•Vietnam War •9/11•Watergate •Columbine•JFK •Berlin Wall comes down•MLK •Cell phones•Birth control pills •Reality TV•The Beatles
  11. 11. VISIT OUR WEBSITES: generations.com alleninteractions.com
  12. 12. Visit Bridgeworks’ website:generations.com
  13. 13. White Paper:Creating e-Learning thatMakes a DifferenceAvailable at:alleninteractions.com
  14. 14. Contact Us: Debra Arbit arbit@generations.com 888.519.1187 Lisa Stortzlstortz@alleninteractions.com 651.203.3705

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