The Role of Emirates Identity Authority in Supporting the Development of Public Sector

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Al-Khouri, A.M. (2013) 'The Role of Emirates Identity Authority in Supporting the Development of Public Sector', The Bi-Annual IMAGE Users Group Forum, April 15 – 18, Paris, France.

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The Role of Emirates Identity Authority in Supporting the Development of Public Sector

  1. 1. The Role of Emirates Identity Authority in Supporting the Development of Public Sector Bi-Annual IMAGE Users Group Forum 15 – 18 April 2013 | Paris, FrancePartners in Building the Security and Economy of the EmiratesFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2012 Emirates Identity Authority. All rights reserved
  2. 2. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Strategic Plan 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  3. 3. Agenda • Introduction: Emirates Identity Authority Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Strategic Plan 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  4. 4. About Emirates Identity Authority Emirates Identity Authority is an independent federal government organization, established by the presidential decree no. (2) in 2004, tasked to develop a national identity management infrastructure for the government of the United Arab Emirates. The infrastructure is envisaged to support e-government progress and strategic planning and decision making in the country. One of the key components of the infrastructure includes producing national identity cards to all population in the country; citizens and legal residents, that will act as the primary means through which people’s identities will be identified and authenticated (i.e., through a unique identification number, smart card, and biometrics). Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  5. 5. About Emirates Identity Authority Emirates Identity Authority is an independent federal government organization, established by the presidential decree no. (2) in 2004, tasked to develop a national identity management infrastructure for the government of the United Arab Emirates. The infrastructure is envisaged to support e-government progress and strategic planning and decision making in the country. One of the key components of the infrastructure includes producing national identity cards to all population in the country; citizens and legal residents, that will act as the primary means through which people’s identities will be identified and authenticated (i.e., through a unique identification number, smart card, and biometrics). Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  6. 6. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives • Strategic Plan 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  7. 7. Setting Directions ?Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  8. 8. Key StrategicComponents Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  9. 9. Emirates ID Strategic Plan 2010-2013 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  10. 10. Emirates ID Strategic Plan 2010-2013 Population Infrastructure Developing Organisational Enrolment Development Applications Systems Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  11. 11. Business Operating Model … Current Focus Long Term Focused Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  12. 12. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives - 1 • Strategic Plan 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  13. 13. Emirates ID Strategic Plan 2010-2013 Population Infrastructure Developing Organisational Enrolment Development Applications Systems Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  14. 14. Re-engineering Enrolment Process Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  15. 15. Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  16. 16. after Enrolment BPR Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  17. 17. Time and Cost Savings from Enrolment Business Process Re-Engineering$8 Saving in each enrolment Saving in each minutes enrolment 25 Old Enrolment Process New Process savings in the first 3 years$100 million 5 million hours Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  18. 18. More than [53]Registration Centers across the country Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  19. 19. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  20. 20. Registration Centres Layout ChangeFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  21. 21. Alignment with highest Customer Service Standards Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  22. 22. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  23. 23. Increase in registration lines from 94 to 431Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  24. 24. Motivated StaffFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  25. 25. Coffee ShopsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  26. 26. Coffee ShopsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  27. 27. Self Service Enquiry SystemsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  28. 28. Service Kiosk MachinesFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  29. 29. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  30. 30. Wi-Fi ServiceFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  31. 31. Wi-Fi ServiceFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  32. 32. Play Areas for ChildrenFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  33. 33. We seek to draw the smile on our customers facesFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  34. 34. We target to reach a 7-Star service !Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  35. 35. Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  36. 36. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives - 2 • Strategic Plan 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  37. 37. Data Mapping Service Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  38. 38. ‫بطاقة اهلوية‬ Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  39. 39. 8th Generation of Smart Card – 144 KB combi Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  40. 40. Mandated as a Primary Identification document to access or benefit from government services Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  41. 41. UAE Electronic Passport Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  42. 42. Integration with Law Enforcement –AFIS Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  43. 43. eGate at Airports Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  44. 44. Federal National Council Elections - eVoting Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  45. 45. Agenda • Introduction: Emirates Identity Authority • Strategic Plan 2010-2013 • Strategic Initiatives - 3 • Strategic Plan 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  46. 46. Strategic Initiatives • Integration Platform • Online Validation Gateway Population Infrastructure Developing Organisational Enrolment Development Applications Systems Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  47. 47. Strategic Initiatives • Integration Platform • Online Validation Gateway Population Infrastructure Developing Organisational Enrolment Development Applications Systems Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  48. 48. Government Collaboration and Integration Platform Keeping Population Register up to date Support Decision Making Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  49. 49. Integration Platform Architecture Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  50. 50. Strategic InitiativesStrategic Initiatives • Integration Platform • Online Validation Gateway Population Infrastructure Developing Organisational Enrolment Development Applications Systems Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  51. 51. ID Card: Not just another plastic card ! Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  52. 52. UAE eTrust Centre: Validation Services Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  53. 53. Validation Gateway General Architecture Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  54. 54. Abu Dhabi e-Government Portal [www.abudhabi.ae] Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  55. 55. Validation Gateway General Architecture Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  56. 56. Dimensions of eBusiness Performance Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  57. 57. Dimensions of eBusiness Performance Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  58. 58. Digital Economy: Critical Considerations Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  59. 59. SDK – Tool Kit Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  60. 60. SDK – Tool Kit Dubai Courts: the use of card readers shortened data entry process from 10 minutes to 5 seconds. Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  61. 61. 1 million card readers distribution| Paris,public sector Bi-Annual IMAGE Users Group Forum in France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  62. 62. SDK – Tool Kit Study1:Readers will yearly save 2 million working days Study 2: PKI authentication yearly savings $1 trillion Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  63. 63. New Strategy 2014-2016 Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  64. 64. Elements of New Strategy• Focus on data accuracy in the population register• Support government decision-makers by providing accurate and intelligent information about demographic population• Focus on EIDA being the primary enabler for integrated and interrelated client-centered government services in the UAE• Work on making the ID card the most important and valuable card to individual customers, government institutions and the private sector• Seek sustainability at the environmental & society level• Development and innovation: Emirates ID seeks to create a work environment based on "creativity" and so will focus on building a complete framework for creativity in the next phase to study the ideas, embrace and then launch them• Organizational excellence in all systems and areas of Emirates ID• Contribute towards raising the UAE’s global standing (global competitiveness)• Seek continuous improvement in services for all customers (internal and external) and increase the effectiveness and efficiency based on results• Achieve the highest satisfaction results in the delivery of services Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  65. 65. Organizational valuesremained principally the same with the addition of ‘Integrity’ and‘Entrepreneurship’ 1 2 3 4 5 6 Customer Teamwork Trust Integrity & Entrepreneur- Commitment orientation Ownership ship & to quality Innovation Ensuring Embedding the Adopting an Always being Developing our Taking on the customer spirit of organizational honest, moral capacity for utmost satisfaction, teamwork culture and taking full proactively commitment guaranteeing through centering on responsibility providing and when it comes transparency, knowledge providing a for our work. developing to delivering gaining transfer in order supportive We will honor innovative / quality services customer trust to achieve our working our diverse to our and valuing ultimate environment commitments solutions customers their feedback objectives and based on and assume the towards to continually goals mutual trust consequences achieving improve our of our actions excellence services Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013 Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae Our Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  66. 66. Objective 1 Ensure the highest level of personal data quality and privacy in the management of the identity lifecycle. • Enrolment Business Process Optimization & Improvement. • Enhance Personal Life Events Update Management in Population Register. • Migration to Next Generation Technology for Population Register, Identity management system, and data protection. Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  67. 67. Objective 2 Enhance Emirates ID’s role as the primary identity authenticator in the UAE • Regulatory Framework development and implementation for National Identity Management and Digital Signatures (Emirates ID digital Trust Centre) • Develop and implement Business Continuity Plan • Enhancement in infrastructure and multi-factor authentication using National ID Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  68. 68. Objective 3 Enable government decision making through the provision of innovative services linked to population demographics • Develop and roll out Data Management and Population Demographics Strategy • Develop and implement framework to support decision making and strategic planning (provision of intelligent data) Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  69. 69. Objective 4 Enhance Emirates ID’s brand and customer understanding through communicating with the public and leveraging strategic partnerships. • Develop and implement a 2-way marketing & communications strategy to educate public about ID- enabled services and enhance our brand. • Enhance relationships with key stakeholders. • Emirates ID external services delivery enhancement. Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  70. 70. Objective 5 Efficiency, Effectiveness & Efficacy • Back-end process to achieve the highest levels of performance, quality, efficiency and transparency in accordance with the standards of excellence and organizational learning • Design and implement strategy for Human Capital development • Enhance & implement Corporate Social Responsibility • Develop & implement Green Environment Agenda • Establishment of a Center of Excellence for education and propagation of concepts related to National Identity Management • Institute cost budgets and revenue mandates to ensure financial sustainability (self sufficiency) Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  71. 71. More Information: www.emiratesid.gov.ae .. download our recent publications http://www.emiratesid.gov.ae/en/media-center/publications.aspx Bi-Annual IMAGE Users Group Forum | Paris, France 15-18 April 2013Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved
  72. 72. Thank You Dr. Ail M. Al-Khouri Director General Emirates Identity Authority United Arab Emirates ali.alkhouri@emiratesid.ae www.emiratesid.aeFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2013 Emirates Identity Authority. All rights reserved

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