2010                                             ID World                 towards customer centric services…              ...
Agenda                                           •             Introduction                                           •   ...
Agenda                                          • Introduction                                            Introduction    ...
I have a headache!                       Why all this fuss                    about IDENTITY Cards!Identity Management Sys...
ID Card Projects in GCC Countries   Country                                    Program                               Total...
The Challenge of Managing Large Scale Projects    Associated                                                              ...
Agenda                                           •             Introduction                                          • UAE...
The Challenge of Enrolment                                                                                                ...
The Operating Model                                                                                                       ...
The Core Pillars of Strategic DirectionsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
The Core Pillars of Strategic DirectionsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
Enrolment PlanningFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All right...
Old Registration ProcessFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All...
The New Registration ProcessFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority....
Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights reserved
Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights reserved
Enrolment Strategy and Plan                                                         Previous Enrolment Plan, was based:   ...
Time and Overhead Optimisation                                          The new process has reduced the time to process ea...
The Core Pillars of Strategic DirectionsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
Collaborative Government Environment                interoperability & integration with other systems                     ...
The Core Pillars of Strategic DirectionsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identit...
E-Government ApplicationsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. Al...
Country Certification AuthorityFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authori...
Certification Authority ArchitectureFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Au...
Agenda                                           •             Introduction                                           •   ...
Summary: key points to remember                                                                                           ...
Choice of Biometrics …         • Technology Limitations Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 ...
User Training, Re-Training, Re-Training…  Operator Error                                                                  ...
Photo Capture Guidelines …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. A...
Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬                                                         Still com...
Changing Perceptions ....                                                            Social Media and Marketing StrategyFe...
‫بطاقة اهلوية ختتصر وقت إدخال البيانات يف حماكم دبي إىل 7 ثوانٍ‬    ‫‪2009-03-02 00:37:34 UAE‬‬ ‫أكذ إثشاْٛى ػجذِ يذٚش يشش...
Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All rights reserved
The largest fraud                                                                                     Abu Dhabi Police    ...
Agenda                                           •             Introduction                                           •   ...
Everybody’s Objective …Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All ...
The 4 Project Dimensions          All government projects                                                                 ...
Management TargetsFederal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬   © 2010 Emirates Identity Authority. All right...
Aggressive Technology Marketing by Vendors                                                                                ...
The Core Pillars of Organisations                                                     People                              ...
Organisational Pillars                                                                                                    ...
Federal Authority   | ‫هيئــــــــة اتحــــــــــــادية‬                                                         When Tech...
Organisational Pillars                                                                                                    ...
Federal Authority                                 Consequences of weak resources!                    | ‫هيئــــــــة اتحــ...
Developing Business                                                       Agility in publicSectorsNeed to be dynamic to ad...
Upcoming SlideShare
Loading in …5
×

Customer Centricity and National Identity Infrastructure: Key Thoughts & Reflections

378 views

Published on

Al-Khouri, A.M. (2010) 'Customer Centricity and National Identity Infrastructure: Key Thoughts & Reflections', ID World Congress, November16-18, Milan, Italy.

Published in: Technology
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
378
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
9
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Customer Centricity and National Identity Infrastructure: Key Thoughts & Reflections

  1. 1. 2010 ID World towards customer centric services… National Identity Infrastructure Key Challenges Addressed Conference: 9th ID WORLD International Congress 2010 Milan, Italy Date: 16 – 18 November 2010Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2010 Emirates Identity Authority. All rights reserved
  2. 2. Agenda • Introduction • UAE ID Case Study • Enrolment Process Re-Engineering • Integration with Government Databases • E-Government Requirements • Key Thoughts around Pertaining Challenges …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved 3/15/2013
  3. 3. Agenda • Introduction Introduction • UAE ID Case Study • Enrolment Process Re-Engineering • Integration with Government Databases • E-Government Requirements • Key Thoughts around Pertaining Challenges …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved 3/15/2013
  4. 4. I have a headache! Why all this fuss about IDENTITY Cards!Identity Management Systems• Global Attraction • Modernisation: • International Vision: billions of| investments.© 2010 Emirates Identity Authority. All rights reserved Federal Authority ‫هيئــــــــة اتحــــــــــــادية‬ Identity Management Systems National Security and Access to Services
  5. 5. ID Card Projects in GCC Countries Country Program Total Registered % to total Biometrics Start Year Population population population Saudi 2004 28,686,633 1.2 million 4.9% 2x Flat prints Arabia Rolled, palm, UAE 2005 8,200,000 2.6 million 29% writer Rolled ten Kuwait 2009 2,691,158 200,000 2% prints Bahrain 2005 1,039,297 800,000 76.9% 2x Flat prints 2x Flat prints Qatar 2007 833,285 100,000 12% and Iris Oman 2004 3,418,085 All 90% 2x Flat printsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  6. 6. The Challenge of Managing Large Scale Projects Associated level of ① ② Technical and complexity Interlinked ③ psychological Elements ④ Marketing ⑤ Application ⑥ project management Large Projects: probability of Failure is High (70%)Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  7. 7. Agenda • Introduction • UAEID Case Study • UAE ID Case Study • Enrolment Process Re-Engineering • Integration with Government Databases • E-Government Requirements • Key Thoughts around Pertaining Challenges …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved 3/15/2013
  8. 8. The Challenge of Enrolment More Equipment & Existing available outsourcing equipment outsourcing Daily registration 3,200 4,500 8,000 12,000 20,000 capacity Cards per year 768,000 1,080,000 1,920,000 2,880,000 4,800,000 Time needed to register 7.8 million 10.2 7.2 4.1 2.7 1.6 people Time savings (years) 0 8.7 9.6 11.5 12.1Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  9. 9. The Operating Model Identification Transaction and authentication Population Enrolment services Data Data Trans- action Population Population Enrolment Enrolment Data Transactions Shift in core operations over timeFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  10. 10. The Core Pillars of Strategic DirectionsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  11. 11. The Core Pillars of Strategic DirectionsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  12. 12. Enrolment PlanningFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  13. 13. Old Registration ProcessFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  14. 14. The New Registration ProcessFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  15. 15. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  16. 16. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  17. 17. Enrolment Strategy and Plan Previous Enrolment Plan, was based: Media & Marketing The New Enrolment Plan, is: Process-based e.g., traffic, residency, other public sector services..Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  18. 18. Time and Overhead Optimisation The new process has reduced the time to process each application by 45% and biometrics capture and data verification overhead by 43% Reduction in Time Reduction in Overhead Minutes per Application AED per Application Card Production Biometrics Capture & Data Verification Biometrics Capture & Data Verification Biographic Data Capture 60.0 50.3 50% 75.0 71.0 40% AED Spent per application Minutes per application 50.0 0.3 60.0 40.0 45.0 40.0 30.0 27.1 30.0 71.0 0.1 30.0 20.0 17.0 40.0 10.0 20.0 15.0 10.0 0.0 0.0 Old Process Re-engineered Process Old Process Re-engineered ProcessFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  19. 19. The Core Pillars of Strategic DirectionsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  20. 20. Collaborative Government Environment interoperability & integration with other systems General Info. Local Ministry of Authority Authorities Justice Private Ministry of Ministries companies & org. Education Economics & Ministry of Planning Police Interior Central Database Ministry Ministry of Ministry of Central Bank Labour Health ... facilitate communication among government, industry and societyFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  21. 21. The Core Pillars of Strategic DirectionsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  22. 22. E-Government ApplicationsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  23. 23. Country Certification AuthorityFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  24. 24. Certification Authority ArchitectureFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  25. 25. Agenda • Introduction • UAE ID Case Study • Enrolment Process Re-Engineering • Integration with Government Databases • E-Government Requirements • Reflectionsaround Pertaining Challenges … • Key ThoughtsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved 3/15/2013
  26. 26. Summary: key points to remember Supporting Functions Operations Customer Production Orientation Registration Line Process Customers intake CapacityFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  27. 27. Choice of Biometrics … • Technology Limitations Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved • Multi-Biometrics Approach
  28. 28. User Training, Re-Training, Re-Training… Operator Error System Outages 20% 60% Security Related Non- Security Related Application Failure 20%Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved IDC:‫المصدر‬
  29. 29. Photo Capture Guidelines …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  30. 30. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ Still common user errors… © 2010 Emirates Identity Authority. All rights reserved
  31. 31. Changing Perceptions .... Social Media and Marketing StrategyFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  32. 32. ‫بطاقة اهلوية ختتصر وقت إدخال البيانات يف حماكم دبي إىل 7 ثوانٍ‬ ‫‪2009-03-02 00:37:34 UAE‬‬ ‫أكذ إثشاْٛى ػجذِ يذٚش يششٔع سثظ أَظًخ يذبكى دثٙ ثُظبو ثطبلخ انٕٓٚخ ٔسئٛظ لغى رخطٛظ ٔرطٕٚش األَظًخ ثإداسح رمُٛخ انًؼهٕيبد أٌ‬ ‫يششٔع انشثظ انًذيج ثٍٛ رطجٛمبد أَظًخ يذبكى دثٙ االنكزشَٔٛخ فٙ جًٛغ يؼبيالرٓب األعبعٛخ «انزمبضٙ، ٔانزٕثٛك انًذَٙ، ٔانزٕثٛك‬ ‫انششػٙ» يغ رطجٛمبد ثطبلخ انٕٓٚخ انصبدسح يٍ ْٛئخ اإليبساد نهٕٓٚخ ٔفش انٕلذ ػهٗ يشاجؼٙ انًذبكى.‬ ‫دٛث رى اخزصبس ٔلذ رغجٛم جًٛغ انًؼبيالد نهًزؼبيهٍٛ انزٍٚ ٚذًهٌٕ ثطبلخ انٕٓٚخ ثشكم يهذٕظ، دٛث رًذ لشاءح 5201 يؼبيهخ‬‫انكزشَٔٛبً ثجطبلخ انٕٓٚخ نًخزهف فئبد انًزؼبيهٍٛ يغ يذبكى دثٙ خالل انشٓش األٔل يٍ انفزشح انزجشٚجٛخ نزطجٛك ػًهٛخ انشثظ ثٍٛ انجٓزٍٛ.‬ ‫ٔأشبس إنٗ أٌ يذبكى دثٙ رؼزجش أٔل دائشح دكٕيٛخ ػهٗ يغزٕٖ اإليبساد رمٕو ثبنشثظ انًذيج ثٍٛ أَظًزٓب ٔثطبلخ انٕٓٚخ دغت انشٓبدح‬ ‫انصبدسح نٓب يٍ ْٛئخ اإليبساد نهٕٓٚخ ثزطجٛك يؼبٚٛش انٕٓٚخ ٔفمبً نهمبٌَٕ االرذبد٘ سلى (9) نغُخ 6002 ثشأٌ َظبو انغجم انغكبَٙ‬ ‫ٔثطبلخ انٕٓٚخ يٍ دٛث اإلجشاءاد انذاخهٛخ ٔسثظ األَظًخ انذاخهٛخ يٍ أَظًخ انزأكذ ٔلشاءح يؼهٕيبد انٕٓٚخ ثشكم آنٙ.‬‫ٔركش يذٚش انًششٔع أَّ ثبعزخذاو انمبسئ اٜنٙ نجطبلخ انٕٓٚخ أصبحث عملية إدخال بياوات طالب الخذمة جسحغرق 7 ثوان بذال ً مه‬‫5 دقائق في حالة اإلدخال اليذوي للشخص وبياوات هويحه، يشٛشاً فٙ انٕلذ رارّ إنٗ انذلخ انزٙ رٕفشْب لشاءح انجٛبَبد آنٛبً ٔسثطٓب‬ ‫يجبششح يغ انًؼبيهخ انًطهٕثخ فٙ أَظًخ انًذبكى االنكزشَٔٛخ، ثًُٛب رٕفش خبصٛخ انزأكذ يٍ انٕٓٚخ يٍ خالل ثصًخ االصجغ نهُغبء انًُمجبد‬ ‫إثجبد شخصٛزٍٓ دٌٔ انذبجخ نكشف انُمبة. ٔلبل إَّ لذ رى رؼذٚم أَظًخ انًذبكى نٛزى اػزًبد انشلى انًٕدذ فٙ ثطبلخ انٕٓٚخ كأعبط‬ ‫فٙ رؼشٚف أطشاف انًؼبيالد، ْٕٔ يب عٕف ٚثًش فٙ رغٓٛم يزبثؼخ يؼبيالرٓى ثشكم فؼبل ثبإلضبفخ إنٗ انٕصٕل إنٗ إَٓبء أ٘ أخطبء لذ‬ ‫‪Sharing Success Stories‬‬ ‫رُزج ػٍ انزشبثّ ثبألعًبء فٙ انزؼبيالد داخم انًذبكى أٔ ثٍٛ انًذبكى ٔانذٔائش انذكٕيٛخ األخشٖ ثبإلضبفخ إنٗ اعزخذايبد أخشٖ رمٕو‬‫انًذبكى ثبنؼًم ػهٗ رطٕٚشْب نالعزفبدح يٍ ْزا انًششٔع انٕطُٙ. ٔأٔضخ إثشاْٛى ػجذِ أَّ رى رٕفٛش 07 جٓبصاً نمشاءح انجٛبَبد ٔانزأكذ يٍ‬ ‫شخصٛخ صبدت انٕٓٚخ يٍ خالل ثصًخ االصجغ فٙ جًٛغ يشاكض انخذيبد فٙ انًجُٗ انشئٛغٙ نهًذبكى ٔلبػبد انًذبكى ٔيٕالغ فشٔع‬ ‫كبرت انؼذل فٙ انذائشح االلزصبدٚخ ٔانطٕاس ٔانجششبء. ٔأضبف اٌ انمٛبدح انؼهٛب ثًذبكى دثٙ أثذد كم انذػى انالصو إلَجبح يششٔع انشثظ‬ ‫االنكزشَٔٙ يغ ْٛئخ اإليبساد نهٕٓٚخ، إًٚبَبً يُٓب ثأٌ انجطبلخ ٔاجت ٔطُٙ ػهٗ كم انجٓبد أٌ رذػًّ ثشزٗ انطشق، نزا فمذ أصذس انذكزٕس‬ ‫‪Dubai Courts‬‬ ‫أدًذ عؼٛذ ثٍ ْضٚى يذٚش ػبو يذبكى دثٙ لشاساً ثشأٌ رشكٛم فشٚك ػًم نزطجٛك َظبو ثطبلخ انٕٓٚخ ثبنزكبيم يغ أَظًخ يذبكى دثٙ.‬ ‫دٛث أعُذ إنٗ انفشٚك يًٓخ رطٕٚش أَظًخ انًذبكى ثًب ٚزٕافك يغ َظبو ثطبلخ انٕٓٚخ، ػالٔح ػهٗ رذسٚت انًٕظفٍٛ ٔرمذٚى انذػى‬ ‫ٔانًغبَذح نٓى، ٔثؼذ إَجبص رهك انًٓبو األٔنٛخ انضشٔسٚخ لبو انفشٚك ثزشكٛت ٔإػذاد األجٓضح انشئٛغٛخ ٔانطشفٛخ ٔاخزجبس األَظًخ، ٔأخٛشاً‬ ‫رطجٛك انًششٔع. ٚزكش أٌ يذبكى دثٙ لذ أطهمذ دًهزٓب اإلػاليٛخ يغ ثذاٚخ شٓش فجشاٚش ثشأٌ انجذء انزذسٚجٙ ثزطجٛك َظبو ثطبلخ انٕٓٚخ‬ ‫‪Use of ID card readers shortens processing time‬‬ ‫رًٓٛذاً نهزطجٛك اإلنضايٙ اػزجبساً يٍ ربسٚخ األٔل يٍ إثشٚم انًمجم دغت انمٕاٍَٛ ٔانزؼهًٛبد انصبدسح ثٓزا انشأٌ ٔانزٙ رذظش لٛذ أ٘‬ ‫يؼبيالد رزطهت إثجبد انشخصٛخ دٌٔ إثشاص ‪from 5-12 minutes to less than 7 seconds‬‬ ‫‪Federal Authority‬‬ ‫ثطبلخ انٕٓٚخ نًٕاطُٙ انذٔنخ.‬ ‫هيئــــــــة اتحــــــــــــادية |‬ ‫‪© 2010 Emirates Identity Authority. All rights reserved‬‬
  33. 33. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  34. 34. The largest fraud Abu Dhabi Police Police catches acase filed against an and Central Bank gang used to rob individual: turns down a people, when they withdrewan employee gets Fraud operation of money from 86 credit cards US $ 14.4 Billion ATMs with false documents. using of false identity documentsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  35. 35. Agenda • Introduction • UAE ID Case Study • Enrolment Process Re-Engineering • Integration with Government Databases • E-Government Requirements • KeyThoughts around Pertaining Challenges … • Key Thoughts for Management ConsiderationsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved 3/15/2013
  36. 36. Everybody’s Objective …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  37. 37. The 4 Project Dimensions All government projects Expected fail to deliver within the Functionalities four dimensions… Initial Agreed Schedule BudgetFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  38. 38. Management TargetsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  39. 39. Aggressive Technology Marketing by Vendors Supplier PractitionerFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  40. 40. The Core Pillars of Organisations People Process Technology ResourcesFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  41. 41. Organisational Pillars People Each of these integrates pillars may pull enables the organisation in different directions Supports Management adds benefits Process Focus Technology enables Drives 15%Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  42. 42. Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ When Technology in Charge! © 2010 Emirates Identity Authority. All rights reserved
  43. 43. Organisational Pillars People Each of these integrates pillars may pull 85% enables the organisation in different directions Supports Management adds benefits Process Focus Technology enables Drives 15%Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  44. 44. Federal Authority Consequences of weak resources! | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved
  45. 45. Developing Business Agility in publicSectorsNeed to be dynamic to adapt to changingworld, we live in different countries, that has itsown culture and uniqueness ..What worked in one project, may not yield thesame results even if implemented by the samepeople, and even in same settings ! Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ © 2010 Emirates Identity Authority. All rights reserved

×