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An Innovative Framework for e Government Transformation

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Al-Khouri, A.M. (2012) 'e-Government Transformation: A Proposed Innovative Model', The 2nd Annual IT for Government Summit 2012, November 19-21, Dubai, UAE.

Al-Khouri, A.M. (2012) 'e-Government Transformation: A Proposed Innovative Model', The 2nd Annual IT for Government Summit 2012, November 19-21, Dubai, UAE.

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  • 1. An Innovative Framework: e-Government Transformation Presented by Dr. Ali M. Al-Khouri In: The 2nd Annual IT for Government Summit 2012 19 – 20 November 2012 | Habtoor Grand Beach Resort and Spa | Dubai | UAEPartners in Building the Security and Economy of the EmiratesFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.aeOur Vision: To be a role model and reference point in proofing individual identity and build wealth informatics that guarantees innovative and sophisticated services for the benefit of UAE © 2012 Emirates Identity Authority. All rights reserved
  • 2. Agenda • Introduction: Globalisation Challenges • Government Transformation: e-Government • Innovative Approach: CIVIC IDEA • Concluding RemarksFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 3. Agenda • Introduction: Globalisation Challenges • Introduction: Globalisation Challenges • Government Transformation: e-Government • Innovative Approach: CIVIC IDEA • Concluding RemarksFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 4. Globalisation: Sizeable Challenges Governments worldwide are faced with common but complex, controversial and multi-disciplinary challenges, that are accelerated by globalisation: • Demographic transition • Climate Change Climate Change • Evolution of the global economic landscape • International Terrorism • Public Service DeliveryFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 5. Globalisation: Sizeable Challenges .. advances in ICT, & the raise of the internet, are predominant factors in globalisation .... pushing governments to accept Climate Change new concepts of modernity and transformation as a prerequisite to fit into the new world order..Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 6. Government Systems Need to re-inventing Government ? Constant debate about the primary responsibilities of government and public administration… akin to business; private sector. e.g., choice of services, public value, equity, accountability, and citizen voice …Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 7. Agenda • Introduction: Globalisation Challenges • Government Transformation: e-Government • Government Transformation: e-Government • Innovative Approach: CIVIC IDEA • Concluding RemarksFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 8. The Approach: Government Trends Transformation Through e-Government ... Using the Internet and ICT to develop better government .Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 9. e-GovernmentFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 10. Gartner Government Maturity ModelFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 11. Gartner Government Maturity Model • enabling government to interact with its citizens Focus: via the Internet. • focus on improving the form of government and establishing much of the basic e-infrastructure.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 12. Gartner Government Maturity Model Focus: designing a new form of governmentFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 13. UAE e-Government Profile Summary Triggering our work!Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 14. Agenda • Introduction: Globalisation Challenges • Government Transformation: e-Government • Innovative Approach: CIVIC IDEA • Innovative Approach: CIVIC IDEA • Concluding RemarksFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 15. CIVIC IDEA “Citizen Inclusive Vision realised through ID Card Integrated Delivery of E- government Applications.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 16. An Innovative Framework • Support e-Government CIVIC IDEA Transformation .. • Guide governments develop a top down strategy & leverage technology in order to realise its long term goal of e-government transformation. • Builds upon the potential role of modern national identity schemes in enabling the transformation of traditional identities into digital identities.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 17. CIVIC IDEA Framework Components8 differentcomponentsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 18. CIVIC IDEA Ecosystem Understanding the engine & how the framework operates.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 19. CIVIC IDEA EcosystemStrategy Execution Strategy and execution are equally critical! … neither a good strategy implemented poorly, nor a poor strategy implemented well, serves the overall objectives of e- government transformation.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 20. CIVIC IDEA Ecosystem Customers Service Providers … innovation of new services without convenient delivery channels and tools for customer interactions, are as good as having no e- services.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 21. CIVIC IDEA Ecosystem Transformation Strategy … address key elements of people, process and technology.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 22. CIVIC IDEA Ecosystem Optimum Objective: development of an Integrated service delivery system … based on the new strategy...Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 23. CIVIC IDEA Ecosystem Evolution of the Eco System … defining vision, goals, implementation, operation, management and monitoring of service.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 24. The Conceptual Model While attempting to build the solution models, it is important to have a conceptual foundation that conveys the various components of the solution.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 25. The Conceptual Model Overarching federal eGov. strategy needs to be developed & comprehended by federal & local agencies who will in turn translate strategies into e-services.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 26. The Conceptual Model … enhance and aggregate the services offered by service providers through integration & consolidation.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 27. The Conceptual Model Strong focus on delivery channels to allow services to be taken to the door steps of citizens…Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 28. The Conceptual Model Transformation require a holistic approach, where the government need to obtain feedback and input, in the form of Business Intelligence, to fine tune its policies and strategies.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 29. TRANSFORM Strategy Thrust, Resistance And Navigation Strategy FORM a simplified yet a comprehensive conceptualisation of what e-government strategy is all about!Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 30. Service Down Streaming Transformation requires a holistic e-Government service portfolio of various layers and specialisations and these services are constantly refined.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 31. Service Down Streaming Target: uniformity across the various layers of government, it is important to have a standardized federal service template which acts as the blueprint for the implementation and improvement of e-services.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 32. The Technical ModelFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 33. Government as Identity Service ProviderFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 34. National Authentication Infrastructure Primary Goals (promote confidence and trust) • Authenticating ID card holders • ID Validation • Digital Signature and Time StampFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 35. Driving Through CIVIC IDEAFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 36. Driving Through CIVIC IDEA • Create a conductive eco system for transformation; • Establish enabling policies & procedures; • Create enabling services & infrastructureFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 37. Driving Through CIVIC IDEA • Establish standards and methodologies for intra government integration. • Establish enabler services and infrastructure for intra government integration • Develop e-Gov. integration skills and support mechanismsFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 38. Driving Through CIVIC IDEA • Implement smart projects that leverage & demonstrate potentials • Establish policies and mechanisms for SLA, QoS & inter agency settlements; • Establish eco system for developing skilled & certified human resources.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 39. Driving Through CIVIC IDEA • Enact regulations for the mass adoption of integrated e-Gov. services; • Establish national knowledge management systems and global competitiveness. • Enable business intelligence evolution in a sustainable manner.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 40. Agenda • Introduction: Globalisation Challenges • Government Transformation: e-Government • Innovative Approach: CIVIC IDEA • Concluding Remarks • Concluding RemarksFederal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 41. Transformation Principles governments need to transform from traditional department centric model to a citizen centric model for delivering services .. a holistic view of government as an integrated entity rather than discrete agencies and departments.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 42. Transformation Principles Fully integrated government provides vertical and horizontal cross service providers and cut through various layers of delivery.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 43. Transformation Principles Government integration should project a single government view to citizens and allow them to avail services from One- Stop-Shop portals and Service Access Points.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 44. e-Government • It is not about Technology ? • should also not to be perceived as connecting electronic devices to government. • Such an ideology limits the possibilities, and will make governments focus on rather trivial initiatives.Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 45. More Information: Al-Khouri, A.M. (2011). “An Innovative Approach for e-Government Transformation,” International Journal of Managing Value and Supply Chains (IJMVSC), Vol. 2, No. 1, pp. 22-43. http://arxiv.org/ftp/arxiv/papers/1105/1105.6358.pdf Al-Khouri, A.M. (2012). “eGovernment Strategies: The Case of the United Arab Emirates,” European Journal of ePractice 17: 126-150. www.epractice.eu/en/document/5388896 Al-Khouri, A.M. (2012). “PKI in Government Digital Identity Management Systems,” European Journal of ePractice 4: 4-21. www.epractice.eu/en/document/5339751 Al-Khouri, A.M. (2012) “Emerging Markets and Digital Economy: Building Trust in the Virtual World,” International Journal of Innovation in the Digital Economy 3(2): 57-69. http://www.igi-global.com/article/emerging-markets-digital-economy/66373Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved
  • 46. is the central issue in economic prosperity. Michael PorterDr. Ail M. Al-Khouri Governments need to act as so!Director General |Emirates Identity Authority |United Arab Emirates |ali.alkhouri@emiratesid.ae |www.emiratesid.ae Federal Authority | ‫هيئــــــــة اتحــــــــــــادية‬ www.emiratesid.ae © 2012 Emirates Identity Authority. All rights reserved