39Cloud Infrastructure - “From the outside in …”» Application and database services performance and availability monitoring» Transaction testing» Load testing» Penetration testing» Utilisation of service instances» Utilisation and growth rates of storage capacity
40Cloud applications – “From the inside out …”» Real-world user experience monitoring» Service availability» Monitoring of service usage, e.g. users, mailboxes, etc.» Integration points
41Practical application scenarios» Use it now with customers who have an online presence □ Online retail, customer service, patient portal» Use it as a prospecting tool □ Monitor the web presence of new prospects, demonstrate understanding of their business and differentiate from other MSPs» Monitor your own and your competitors’ web site □ Demonstrate your own superior capabilities» Develop new service lines □ Load testing, penetration testing, etc.
53MDM Development and Launch Plans» Platform coverage □ iOS and Blackberry functionality □ Tablet Support» Provisioning ease of use» Enable testing using current standalone UI» Integration into MAX RM» Full service launch
54MSP Market Trends Cloud Platforms Tsunami Service Packages Mobile Security