British Library engagement with its user communities


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A paper given at the ALISS Christmas event by . Maria Lampert, Information Expert – Business and Intellectual Property, British Library

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  • The Library’s mission is to help people advance knowledge to enrich lives and the collections are available to anyone who needs to use them. It also delivers a wide range of exhibitions, publications, learning programmes and public events to broaden access to its collections.
  • We learnt from our customers that providing access to information was not enough.
    So we had to develop a range of new services.
    The more we added the more were wanted.
    Currently moving from my team giving regular workshops to become accredited business advisors.
  • We learnt from our customers that providing access to information was not enough.
    So we had to develop a range of new services.
    The more we added the more were wanted.
    Currently moving from my team giving regular workshops to become accredited business advisors.
  • We learnt from our customers that providing access to information was not enough.
    So we had to develop a range of new services.
    The more we added the more were wanted.
    Currently moving from my team giving regular workshops to become accredited business advisors.
  • along with establishing a high profile Inspiring Entrepreneurs sell-out series of events with role model entrepreneurs
    52% women, 37% BAME, 4% disabled
    Won the Best Corporate category at the Black Women in Business Awards, because of our commitment to supporting women and BAME
  • to encompass prisons, Jobcentre Plus offices, outplacement firms, and ex-servicemen
    with complementary skills and relevant networks
    including sponsorship, pro bono advice and support and press coverage
    Only one in ten businesses had failed compared with one in four across London. The combined turnover for these businesses was £153 million and 84% of their founders say this success would not have been achieved without our help.*
  • British Library engagement with its user communities

    1. 1. An introduction to the Business & Intellectual Property Centre Maria Lampert Information Expert
    2. 2. The British Library The British Library is the UK’s national library and one of the world’s greatest research libraries, with collections containing over 150 million items and representing every age of written civilisation and every aspect of human thought. 2
    3. 3. A brief history….. • 1753 - British Museum Department of Printed Books • 1855 - Patent Office Library • 1962 – National Library of Science and Invention • 1973 - British Library • 1982 - Business information collection • 2006 - Business & Intellectual Property Centre 3
    4. 4. Inspiration “To be a successful entrepreneur, you need to be a pathological optimist and believe you can change things. But you've got to know what you need to do, and how to do it. Dame Anita Roddick, founder of The Body Shop The Centre can help you find out, and that can have such a powerful effect.” 4
    5. 5. Inspiration I had my idea, because it was successful, inevitably it was copied and because I had patents I was able to go to court and defend my idea and enforce my patent rights… Overall it's been really an amazing journey and I've learnt a huge amount and the Library and the Business & IP Centre has been a hugely important part of everything that I've done I recommend the Business & IP Centre as a safe haven for inventors. Mandy Haberman Inventor of the Anywayup Cup 5
    6. 6. First stop for innovation and business Get inspiration 6
    7. 7. First stop for innovation and business Get inspiration Protect your ideas 7
    8. 8. First stop for innovation and business Get inspiration Protect the ideas Develop the business 8
    9. 9. The Business & IP Centre Innovation Cycle Source: The source goes here 9
    10. 10. Our success story to date • 300,000 people through the doors • 30,000+ have received direct advice, guidance and/or training • Delivered over 4,500 workshops and 1:1 advice sessions • Successfully reached out to diverse audiences 10
    11. 11. Our success story to date • Increased our outreach programme • Developed a highly successful partner programme • Attracted over £11 million of in-kind benefits • April 2005 to March 2011 we helped to create 2,775 new businesses and a further 3,345 new jobs. 11
    12. 12. Our ‘Seven up’ census We provide a valuable and appreciated service •96% would recommend the Centre to others •94% were satisfied with the service that they received •90% will continue to use the Centre •94% would not have achieved their results without our help 12
    13. 13. Our ‘Seven up’ census Our service gives entrepreneurs skills and confidence • 46% raised their awareness and understanding of IP issues • 43% were able to understand their customers and markets better • 40% acquired new skills through workshops • 33% gained the confidence to set up a business 13
    14. 14. Business & IP Centre – reading room 14
    15. 15. Breakout rooms • 1 Seminar room – up to 50 delegates • 1 Technology room – up to 10 delegates • 2 Small interview rooms – up to 3 people • 1 medium sized interview room – up to 6 people • 1 large interview room – up to eight people • Public networking area 15
    16. 16. Choose your service • Visit our reading room • Attend a seminar • Attend a workshop • Book a 1:1 Information advice session • Book a 1:1 Ask an expert session • Take part in a networking event 16
    17. 17. Online information sources 17 17
    18. 18. Directories 18
    19. 19. Trade and Business Journals 19 19
    20. 20. Industry Guides 20 20
    21. 21. Engage with Social Media activities British Library Entrepreneur and SME Network has over 3,398 members Over 6,877 members 4,640 followers on Twitter Our BIPCTV YouTube channel showcases our Inspiring Entrepreneurs events and our success stories - 376,872 views Innovation and Enterprise blog 21
    22. 22. Offer Expert advice Mark Sheahan Inventor in Residence Alasdair Inglis Experienced Marketer in Residence 22
    23. 23. Our priorities for the future • Securing long term sustainability of the Centre • Supporting growth companies in London through intensive innovation support • Rolling out the Business & IP Centre model across UK 23
    24. 24. Business & IP Centre National Network Leeds Newcastle Liverpool Sheffield Birmingham Manchester 24
    25. 25. Securing funding 25
    26. 26. ERDF - Innovating for Growth 26
    27. 27. Innovating for Growth Benefits One-to-one mentoring and advice on: • Developing and implementing a sustainable strategy for business growth • Expanding business to new outlets and channels • Entering new markets • Developing product or service range to reach new customers • Protecting Intellectual Property • Increasing the power of the brand 27
    28. 28. Innovating for Growth Benefits • Access to personalised research service • Peer-to-peer networking • Featured in Business & IP Centre media and marketing campaigns • Complimentary tickets to events with the chance to meet high-profile speakers 28
    29. 29. Innovating for Growth Partners Business performance improvement coaches for growing businesses Patent Attorneys & Trademark Attorneys Product development & manufacturing support 29
    30. 30. Innovating for Growth to date • 90 businesses have taken part until now: – Creative industries (19%) – Wholesale/Transport (9%) – Professional Services/Consulting (8%). • Participating businesses: – 43% owned by women – 52% ethnic minority owned – 5% disabled-owned • Heard about the programme through: – British Library staff contact (41%) – BIPC e-newsletter (16%) – Friends/colleagues (12%) 30
    31. 31. Innovating for Growth to date • Two thirds of the businesses have been trading between 1-5 years • Average size: 7 employees with an average annual turnover of £317k • 53 high-value jobs for London have been generated so far • Finalist out of over 150 entries in the RegioStars 2014 competition: – Annual competition which recognises Europe’s most innovative and inspiring ERDF-funded projects – Winners will be chosen in October 2013 in Brussels 31
    32. 32. Innovating for Growth – Success Stories “Although I was sceptical if it could help me, I was amazed that, by the end of each session with the I4G advisors, I thought completely differently about my business and how to move forward". “This programme is certainly giving me a kick in the right places!! Had a really productive meeting yesterday and am totally shaking up my database to finally make it work for me." 32
    33. 33. Innovating for Growth – Success Stories "The Innovating for Growth programme has been absolutely invaluable for our business. It is so rare, when running a small company, that you get the chance to pause, step back and take an objective look at your business, warts and all. This programme has allowed us to do just that. As a result of the sessions, I feel we have a renewed sense of focus, purpose and drive, and that can only be beneficial for our business. Thank you." "Very worth while experience, I feel energized but also emotional which is a powerful combination." 33
    34. 34. Any questions? 34
    35. 35. If you do have any further questions……. or +44 (0)20 7412 7966 (Direct) or 7903 (Research Service) @lampert_m 35