EU online information usage 2009

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A survey of usage of EU sites by Angela Joyce University of Bristol.

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EU online information usage 2009

  1. 1. EU Online Information Usage 2009 Angela Joyce December 2009 1
  2. 2. The survey• Used BOS software from Uni of Bristol http://www.survey.bris.ac.uk/• Nearly identical survey run in 2008 and published by UACES• Aimed at researchers, lecturers or information people involved in European studies 2
  3. 3. Methodology• Mix of open and multiple choice Qs• Via email lists/Twitter/work/blog• CF last year’s survey• Literature search• Results via ALISS, Intute channels 3
  4. 4. Summary of findings• 122 people responded cf 145, ‘08• Europa - much feedback• Top websites• Happier or not?• Changes from last year? 4
  5. 5. 2. Main subject/discipline?• Majority: law and politics• And… international relations, economics, EU integration, energy, social sciences 5
  6. 6. 3. Level of online research skills? Most users considered they had a high level of skills… 6
  7. 7. 4. How often do you use online EUinfo?• 50% every day• 33.9% weekly• 16.1% less (!) 7
  8. 8. 5. Services used most? • Europa 103 ple • Journals 76 • Search engines 73 • News sites 71 • Social s/ware 6! 8
  9. 9. 6. Top websites?• Europa – 46 ple (103 ple use it)• EUR-Lex – 13• Others – mix – eg. EU Observer, Eurostat, Google, Intute, Europarl 9
  10. 10. 6a. Why? I find what I want 77% Quality of content 68% Its free 62% Series1 Ease of use 36% Other 18% Colleagues/friends use it 13% 0% 20% 40% 60% 80% 10
  11. 11. 7. Main issues with EU onlineservices?• Complex, hard to navigate 52%• Info not available 22%• Other reasons 22%• Forget passwords 18%• My instit doesn’t subscribe 12%• Site crashes 5% 11
  12. 12. 8. New Europa site easier? • Yes: 54.5% • No: 42.6% • Don’t use: 3% • Because ..better org, navigation, prettier! • But many negative comments…dumbed down, bad search, not complete overhaul 12
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  14. 14. 9. How could EU online services beimproved?• Search engine – Europa• Analyse traffic• Have 2 interfaces on Europa – 1 for public, 1 for research• Some positive comments too 14
  15. 15. 10. Paper-based services• 75% = highest• 50% some..• Most – not much• Reasons: Not available, bad for eyes! 15
  16. 16. 11. Any changes/trends?• Total replies 59• ‘No’ 23• Growing no of services, including blogs• Simpler services – good• Info overload  16
  17. 17. Summary and what next? • Publicise results! • Twitter • ALISS • European Comm? • UACES? • Run next year ? 17
  18. 18. Intute: EuroStudies http://www.intute.ac.uk/mlas/• Within Mod Langs and Area Studies• EU section• Browse/search• Blog• Twitter channel (Intuteeuro) 18 EU section here
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  20. 20. Thank you! Angela Joyceangela.joyce@bristol.ac.uk 20

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