SXSW - UX Love Potion: Influencing through Collaboration
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SXSW - UX Love Potion: Influencing through Collaboration

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Shared at SXSW 2014: ...

Shared at SXSW 2014:
http://schedule.sxsw.com/2014/events/event_IAP17915

Struggling to have the impact you want? Win the hearts of your teammates and stakeholders with this simple recipe for Deep Collaboration!

We’ll share the techniques we used to transform naysayers into UX advocates while creating the 5-star Intuit Snap Payroll iPhone app.

1. Get personal
2. Embrace customers
3. Go beyond roles

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    SXSW - UX Love Potion: Influencing through Collaboration SXSW - UX Love Potion: Influencing through Collaboration Presentation Transcript

    • INFLUENCING THROUGH COLLABORATION UX LOVE POTION #UXLove
    • Alissa Briggs Sr. Manager & Principal Designer @alissadesigns
    • Raman Hansi Principal Design Researcher @rums813
    • Payroll
    • UX LOVE POTION
    • Get personal Go beyond roles Embrace customers
    • Get personal Embrace customers Go beyond roles
    • Get personal Embrace customers Go beyond roles
    • Meet them where they are Get personal
    • Meet them where they are Find common interests Get personal
    • Meet them where they are Find common interests Build relationships over time Get personal
    • Get personal Embrace customers Go beyond roles
    • Get personal Embrace customers Go beyond roles
    • Start small Embrace customers
    • Start small Provide guidance and support Embrace customers
    • Embrace customers Start small Provide guidance and support Make it ongoing
    • Get personal Embrace customers Go beyond roles
    • Get personal Embrace customers Go beyond roles
    • Personalize their invitation Go beyond roles
    • Personalize their invitation Be a facilitator Go beyond roles
    • Personalize their invitation Be a facilitator Go beyond your own role Go beyond roles
    • Get personal Embrace customers Go beyond roles
    • Single  senior  leader  
    • Team  thinking  about  senior  leader  as   SBO  
    • Bunch  of  leaders,  sad  
    • Bunch  of  leaders,  happy  
    • Smiling  faces  with  heart  
    • Get personal Embrace customers Go beyond roles
    • Alissa Briggs @alissadesigns Alissa_Briggs@intuit.com Raman Hansi @rums813 Raman_Hansi@intuit.com