The Web is Social, The Web is Real-Time
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Social media has fundamentally dislodged the traditional communications equilibrium. Content scarcity has given way to content overload, fixed channels of communications have dissolved into fluid and complex networks of information exchange, and once-captive audiences have now become active participants in a largely consumer-driven conversation. This shift requires a new course of action for brands; it demands new marketing imperatives. The answer does not lie in social media marketing alone, or in what social media marketing is purported to be. The solution lies in understanding changing behaviors, patterns of communication and modes of living that the social web merely illuminates. We must adapt and apply new thinking, skills and methodologies based on these insights....
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