Listening skills

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Listening skills

  1. 1. By: Alina Saha Ujwala Bagul Swati Singh Sheetal Dalvi Abhishek Chavan Karuna BagadeWe were given two ears but one mouth, because listening is twice as hard as talking
  2. 2. Types of Listening1. Active Listening2. Passive Listening3. Selective Listening
  3. 3. Stages of the Listening ProcessHearingFocusing on the messageComprehending and interpretingAnalyzing and EvaluatingRespondingRemembering
  4. 4. • Environmental barriers• Physiological barriers• Psychological barriers• Selective Listening• Negative Listening Attitudes• Personal Reactions• Poor Motivation
  5. 5. • Concentrate with full attention to what the speaker is saying• Stop Talking yourself• Do not interrupt the speaker• Ignore the surrounding noises• Do not jump to conclusions• Keep an open mind• Ask questions if confused
  6. 6. • Maintain eye contact;• Sit still;• Nod your head;• Lean towards the speaker;• Repeat instructions and ask appropriate questions when the speaker has finished.
  7. 7. • Full information is obtained• You know what exactly is to be done in a task• Knowledgeable• Information is retained well with you• Team/Rapport Building• Better Relationships
  8. 8. • More Harmonious Relationships• You will be liked as people like good listeners.• Enhances your popularity• New point of views, perspectives, advices• Develops patience and tolerance
  9. 9. I never said we are going for a movie
  10. 10. • "The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them."-----Ralph Nichols

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