Capability Scotland Final Presentation

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The final presentation to Capability Scotland.
November 2009
Alicia Dudek
Dhruv Sharma
Neha Gupta
Baoshan Chen
Masters of Design Ethnography

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Capability Scotland Final Presentation

  1. 1. Creating Quality Volunteering Experience<br />1<br />Creating Quality<br />Volunteering Experience<br />Alicia Dudek<br />Baoshan Chen<br />Dhruv Sharma<br />Neha Gupta<br />November 25th, 2009<br />
  2. 2. 2<br />Creating Quality Volunteering Experience<br />“The defining factor is never resources. Its <br />resourcefulness”<br />-- Tony Robbins<br />Motivational Speaker<br />and Self-Help Guru<br />
  3. 3. Overview<br />3<br />Creating Quality Volunteering Experience<br />Contribution<br />Certainty<br />Uncertainty / Variety<br />NEEDS<br />Motivation<br />Significance<br />Connections<br />Growth<br />
  4. 4. 4<br />Creating Quality Volunteering Experience<br />
  5. 5. Contribution<br />5<br />Creating Quality Volunteering Experience<br />Claire | Charity Shop Volunteer<br />Has a background in retail<br />She loves to talk<br />“Every night I sleep feeling satisfied that I have done something good”<br />
  6. 6. Creating Quality Volunteering Experience<br />6<br />Insight Map: Contribution<br />
  7. 7. Certainty<br />7<br />Creating Quality Volunteering Experience<br />Billie & Sarah | Charity Shop Volunteers<br />Have a disabled son<br />Billie works as well while Sarah is a full time volunteer<br />“Charity has now become a Business”<br />
  8. 8. Creating Quality Volunteering Experience<br />8<br />Insight Map: Certainty<br />
  9. 9. Creating Quality Volunteering Experience<br />9<br />Opportunities<br /><ul><li>What is volunteering in CS?
  10. 10. What volunteering is not?
  11. 11. What do the volunteers do within the CS organization?
  12. 12. Clear communication and presentation of the CS organization</li></li></ul><li>Creating Quality Volunteering Experience<br />10<br />Opportunities<br /><ul><li>Volunteers need to know what their required duties are as well as additional opportunities to help
  13. 13. Make elective possibilities known
  14. 14. Clear explanation of role:
  15. 15. Requirements
  16. 16. Expectations
  17. 17. Position within the larger organizational structure
  18. 18. Thorough explanation of duties and tasks</li></li></ul><li>Creating Quality Volunteering Experience<br />11<br />Opportunities<br /><ul><li>Show the specifics of CS’ achievements through the lens of volunteering. E.g. volunteers help us accomplish x, y, z…
  19. 19. Volunteers would like to know their impact:
  20. 20. Create an assessable system to communicate volunteers’ impact back to them</li></li></ul><li>Creating Quality Volunteering Experience<br />12<br />Opportunities<br /><ul><li>Allow volunteers to evaluate their own impact by presenting the accomplishments of CS as a whole</li></li></ul><li>Uncertainty / Variety<br />13<br />Creating Quality Volunteering Experience<br />Roger| Volunteer in Multiple Areas<br />Likes puzzles and quizzes<br />Stressful career managing many people<br />“They don’t pressure me with speed”<br />
  21. 21. Creating Quality Volunteering Experience<br />14<br />Insight Map: Uncertainty / Variety<br />
  22. 22. Creating Quality Volunteering Experience<br />15<br />Opportunities<br /><ul><li>Keep individual constraints in consideration for planning
  23. 23. Create a flexible environment and a flexible shift coverage process
  24. 24. Eliminate uncertainty around the organization, their significance and contribution</li></li></ul><li>Creating Quality Volunteering Experience<br />16<br />Opportunities<br /><ul><li>Volunteers select tasks in order to gravitate towards customers or people
  25. 25. Volunteers create their own variety throughout the day by shifting amongst the tasks available to them
  26. 26. Volunteering brings variety to their lives</li></li></ul><li>Significance<br />17<br />Creating Quality Volunteering Experience<br />Frank| Recreational Volunteer<br />Volunteer for over 3 decades<br />Past career in Finance<br />“People should know this is Frank, not just a volunteer”<br />
  27. 27. Creating Quality Volunteering Experience<br />18<br />Insight Map: Significance<br />
  28. 28. Creating Quality Volunteering Experience<br />19<br />Opportunities<br /><ul><li>Direct feedback from the service users around volunteers</li></li></ul><li>Creating Quality Volunteering Experience<br />20<br />Opportunities<br /><ul><li>Public promotion of volunteer contributions in conjunction with services provided</li></li></ul><li>Creating Quality Volunteering Experience<br />21<br />Opportunities<br /><ul><li>Planned management visits of shops</li></li></ul><li>Creating Quality Volunteering Experience<br />22<br />Opportunities<br /><ul><li>Create separate but equal forms of recognition for both volunteers and employees</li></li></ul><li>Connection<br />23<br />Creating Quality Volunteering Experience<br />Sophie| Charity Shop Volunteer<br />Good at Mathematics at school<br />Has prior experience in sales<br />“peopleinwheelchairsmade me feel veryveryhumble”<br />
  29. 29. Creating Quality Volunteering Experience<br />24<br />Insight Map: Connection<br />
  30. 30. Creating Quality Volunteering Experience<br />25<br />Opportunities<br /><ul><li>Promotion of regular volunteer get-togethers
  31. 31. Notice boards in volunteer locations:
  32. 32. Events
  33. 33. People
  34. 34. Shop performance</li></li></ul><li>Creating Quality Volunteering Experience<br />26<br />Opportunities<br /><ul><li>Increased instances of communication
  35. 35. Raise awareness of headquarters
  36. 36. More direct lines of communication
  37. 37. Utilize the headquarters more efficiently for feeling of significance</li></li></ul><li>Creating Quality Volunteering Experience<br />27<br />Opportunities<br /><ul><li>Encourage more frequent get-together days to meet with volunteers</li></li></ul><li>Creating Quality Volunteering Experience<br />28<br />Opportunities<br /><ul><li>CS should promote asking for participation and involvement
  38. 38. Campaign of awareness for constant need of volunteers</li></li></ul><li>Growth<br />29<br />Creating Quality Volunteering Experience<br />Alain | Charity Shop Volunteer<br />Loves old things and jewelry<br />Has prior experience in education<br />“The best thing about volunteering is that you <br />can do what you like unless the manager has a specific job for you”<br />
  39. 39. Creating Quality Volunteering Experience<br />30<br />Insight Map: Growth<br />
  40. 40. Creating Quality Volunteering Experience<br />31<br />Opportunities<br /><ul><li>The wealth of life experiences they bring to their volunteering touches all those around them</li></li></ul><li>Creating Quality Volunteering Experience<br />32<br /><ul><li>Standardized skill finding mechanisms</li></ul>Opportunities<br /><ul><li>Clear explanation of roles
  41. 41. Human resources training for managers</li></li></ul><li>Creating Quality Volunteering Experience<br />33<br />Opportunities<br /><ul><li>Illuminate the process for balancing a volunteers’ skills and volunteering situations
  42. 42. Rotation of volunteers and duties</li></li></ul><li>Overview<br />34<br />Creating Quality Volunteering Experience<br />Contribution<br />Certainty<br />Uncertainty / Variety<br />NEEDS<br />Motivation<br />Significance<br />Connections<br />Growth<br />
  43. 43. 35<br />Creating Quality Volunteering Experience<br />Thank You<br />Questions?<br />

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