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Capability Scotland Final Presentation

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The final presentation to Capability Scotland.

The final presentation to Capability Scotland.
November 2009
Alicia Dudek
Dhruv Sharma
Neha Gupta
Baoshan Chen
Masters of Design Ethnography

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Capability Scotland Final Presentation Capability Scotland Final Presentation Presentation Transcript

  • Creating Quality Volunteering Experience
    1
    Creating Quality
    Volunteering Experience
    Alicia Dudek
    Baoshan Chen
    Dhruv Sharma
    Neha Gupta
    November 25th, 2009
  • 2
    Creating Quality Volunteering Experience
    “The defining factor is never resources. Its
    resourcefulness”
    -- Tony Robbins
    Motivational Speaker
    and Self-Help Guru
  • Overview
    3
    Creating Quality Volunteering Experience
    Contribution
    Certainty
    Uncertainty / Variety
    NEEDS
    Motivation
    Significance
    Connections
    Growth
  • 4
    Creating Quality Volunteering Experience
  • Contribution
    5
    Creating Quality Volunteering Experience
    Claire | Charity Shop Volunteer
    Has a background in retail
    She loves to talk
    “Every night I sleep feeling satisfied that I have done something good”
  • Creating Quality Volunteering Experience
    6
    Insight Map: Contribution
  • Certainty
    7
    Creating Quality Volunteering Experience
    Billie & Sarah | Charity Shop Volunteers
    Have a disabled son
    Billie works as well while Sarah is a full time volunteer
    “Charity has now become a Business”
  • Creating Quality Volunteering Experience
    8
    Insight Map: Certainty
  • Creating Quality Volunteering Experience
    9
    Opportunities
    • What is volunteering in CS?
    • What volunteering is not?
    • What do the volunteers do within the CS organization?
    • Clear communication and presentation of the CS organization
  • Creating Quality Volunteering Experience
    10
    Opportunities
    • Volunteers need to know what their required duties are as well as additional opportunities to help
    • Make elective possibilities known
    • Clear explanation of role:
    • Requirements
    • Expectations
    • Position within the larger organizational structure
    • Thorough explanation of duties and tasks
  • Creating Quality Volunteering Experience
    11
    Opportunities
    • Show the specifics of CS’ achievements through the lens of volunteering. E.g. volunteers help us accomplish x, y, z…
    • Volunteers would like to know their impact:
    • Create an assessable system to communicate volunteers’ impact back to them
  • Creating Quality Volunteering Experience
    12
    Opportunities
    • Allow volunteers to evaluate their own impact by presenting the accomplishments of CS as a whole
  • Uncertainty / Variety
    13
    Creating Quality Volunteering Experience
    Roger| Volunteer in Multiple Areas
    Likes puzzles and quizzes
    Stressful career managing many people
    “They don’t pressure me with speed”
  • Creating Quality Volunteering Experience
    14
    Insight Map: Uncertainty / Variety
  • Creating Quality Volunteering Experience
    15
    Opportunities
    • Keep individual constraints in consideration for planning
    • Create a flexible environment and a flexible shift coverage process
    • Eliminate uncertainty around the organization, their significance and contribution
  • Creating Quality Volunteering Experience
    16
    Opportunities
    • Volunteers select tasks in order to gravitate towards customers or people
    • Volunteers create their own variety throughout the day by shifting amongst the tasks available to them
    • Volunteering brings variety to their lives
  • Significance
    17
    Creating Quality Volunteering Experience
    Frank| Recreational Volunteer
    Volunteer for over 3 decades
    Past career in Finance
    “People should know this is Frank, not just a volunteer”
  • Creating Quality Volunteering Experience
    18
    Insight Map: Significance
  • Creating Quality Volunteering Experience
    19
    Opportunities
    • Direct feedback from the service users around volunteers
  • Creating Quality Volunteering Experience
    20
    Opportunities
    • Public promotion of volunteer contributions in conjunction with services provided
  • Creating Quality Volunteering Experience
    21
    Opportunities
    • Planned management visits of shops
  • Creating Quality Volunteering Experience
    22
    Opportunities
    • Create separate but equal forms of recognition for both volunteers and employees
  • Connection
    23
    Creating Quality Volunteering Experience
    Sophie| Charity Shop Volunteer
    Good at Mathematics at school
    Has prior experience in sales
    “peopleinwheelchairsmade me feel veryveryhumble”
  • Creating Quality Volunteering Experience
    24
    Insight Map: Connection
  • Creating Quality Volunteering Experience
    25
    Opportunities
    • Promotion of regular volunteer get-togethers
    • Notice boards in volunteer locations:
    • Events
    • People
    • Shop performance
  • Creating Quality Volunteering Experience
    26
    Opportunities
    • Increased instances of communication
    • Raise awareness of headquarters
    • More direct lines of communication
    • Utilize the headquarters more efficiently for feeling of significance
  • Creating Quality Volunteering Experience
    27
    Opportunities
    • Encourage more frequent get-together days to meet with volunteers
  • Creating Quality Volunteering Experience
    28
    Opportunities
    • CS should promote asking for participation and involvement
    • Campaign of awareness for constant need of volunteers
  • Growth
    29
    Creating Quality Volunteering Experience
    Alain | Charity Shop Volunteer
    Loves old things and jewelry
    Has prior experience in education
    “The best thing about volunteering is that you
    can do what you like unless the manager has a specific job for you”
  • Creating Quality Volunteering Experience
    30
    Insight Map: Growth
  • Creating Quality Volunteering Experience
    31
    Opportunities
    • The wealth of life experiences they bring to their volunteering touches all those around them
  • Creating Quality Volunteering Experience
    32
    • Standardized skill finding mechanisms
    Opportunities
    • Clear explanation of roles
    • Human resources training for managers
  • Creating Quality Volunteering Experience
    33
    Opportunities
    • Illuminate the process for balancing a volunteers’ skills and volunteering situations
    • Rotation of volunteers and duties
  • Overview
    34
    Creating Quality Volunteering Experience
    Contribution
    Certainty
    Uncertainty / Variety
    NEEDS
    Motivation
    Significance
    Connections
    Growth
  • 35
    Creating Quality Volunteering Experience
    Thank You
    Questions?