About I have a passion to deliver great customer experiences.
With over 10 yrs experience working on a variety of projects, I am currently responsible for overseeing all key activities throughout the product development life-cycle at one of the UK’s leading travel brands.
My current personal focus is on helping organisations adopt processes and practices that are customer-centric and supportive of value driven design.
I have a particular interest in systems thinking, social & organisational psychology and collaborative working practices. For me, getting a good product out the door is as much about people and team dynamics as it is about process, so I believe that building motivated and ...