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Communication
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Communication

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Transcript

  • 1. Communication
    • Communication is about messages
    • A message is sent – by a sender
    • A message is received – by a receiver
  • 2. Channels of Communication
    • Verbal
      • Spoken (includes listening)
    • Non-verbal
      • Visual (i.e. signs/symbols)
      • Written
      • Body Language
  • 3. Effective Communication
    • Happens when a message is received in the manner in which the sender intended
      • Identify the people a salon assistant needs to effectively communicate with
      • Identify examples of the four types of communication channels – which examples are most commonly used in a salon?
      • Why is effective communication important in a salon?
  • 4. Ineffective Communication
    • Messages can fail to be communicated clearly for different reasons
      • the receiver wasn't listening
      • the sender wasn't speaking clearly
      • barriers got in the way of the message
  • 5. Verbal – Spoken
    • Involves speaking & listening
      • Tips for better speaking
        • Think before speaking, in some cases plan what you are going to say
      • Tips for better listening
        • Concentrate on what is being said by giving the speaker full attention
        • Ask clarifying questions
    • Verbal communication represents only about 30% of a way a message is communicated
  • 6. Non-verbal
    • A balance of 70%, is made up of the various non-verbal communication skills that are used every time a message is communicated
      • Take turns sending messages to each other using body language, facial expressions or gestures – was the message received correctly?
  • 7. Personal Presentation
    • What does your current personal presentation communicate about you?
    • Describe how you could change your personal presentation to communicate a different message
    • Describe the ideal personal presentation for a salon assistant to communicate an appropriate image of a salon & it’s services
  • 8. Salon Presentation
    • Think about the messages communicated by the overall presentation of a salon – i.e. signage, cleanliness, tidiness, decor, etc