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Communication <ul><li>Communication is about messages </li></ul><ul><li>A message is sent – by a sender </li></ul><ul><li>...
Channels of Communication <ul><li>Verbal </li></ul><ul><ul><li>Spoken (includes listening) </li></ul></ul><ul><li>Non-verb...
Effective Communication <ul><li>Happens when a message is received in the manner in which the sender intended </li></ul><u...
Ineffective Communication <ul><li>Messages can fail to be communicated clearly for different reasons </li></ul><ul><ul><li...
Verbal – Spoken <ul><li>Involves speaking & listening </li></ul><ul><ul><li>Tips for better speaking </li></ul></ul><ul><u...
Non-verbal <ul><li>A balance of  70%, is made up of the various non-verbal communication skills that are used every time a...
Personal Presentation <ul><li>What does your current personal presentation communicate about you? </li></ul><ul><li>Descri...
Salon Presentation <ul><li>Think about the messages communicated by the overall presentation of a salon – i.e. signage, cl...
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Communication

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Transcript of "Communication"

  1. 1. Communication <ul><li>Communication is about messages </li></ul><ul><li>A message is sent – by a sender </li></ul><ul><li>A message is received – by a receiver </li></ul>
  2. 2. Channels of Communication <ul><li>Verbal </li></ul><ul><ul><li>Spoken (includes listening) </li></ul></ul><ul><li>Non-verbal </li></ul><ul><ul><li>Visual (i.e. signs/symbols) </li></ul></ul><ul><ul><li>Written </li></ul></ul><ul><ul><li>Body Language </li></ul></ul>
  3. 3. Effective Communication <ul><li>Happens when a message is received in the manner in which the sender intended </li></ul><ul><ul><li>Identify the people a salon assistant needs to effectively communicate with </li></ul></ul><ul><ul><li>Identify examples of the four types of communication channels – which examples are most commonly used in a salon? </li></ul></ul><ul><ul><li>Why is effective communication important in a salon? </li></ul></ul>
  4. 4. Ineffective Communication <ul><li>Messages can fail to be communicated clearly for different reasons </li></ul><ul><ul><li>the receiver wasn't listening </li></ul></ul><ul><ul><li>the sender wasn't speaking clearly </li></ul></ul><ul><ul><li>barriers got in the way of the message </li></ul></ul>
  5. 5. Verbal – Spoken <ul><li>Involves speaking & listening </li></ul><ul><ul><li>Tips for better speaking </li></ul></ul><ul><ul><ul><li>Think before speaking, in some cases plan what you are going to say </li></ul></ul></ul><ul><ul><li>Tips for better listening </li></ul></ul><ul><ul><ul><li>Concentrate on what is being said by giving the speaker full attention </li></ul></ul></ul><ul><ul><ul><li>Ask clarifying questions </li></ul></ul></ul><ul><li>Verbal communication represents only about 30% of a way a message is communicated </li></ul>
  6. 6. Non-verbal <ul><li>A balance of 70%, is made up of the various non-verbal communication skills that are used every time a message is communicated </li></ul><ul><ul><li>Take turns sending messages to each other using body language, facial expressions or gestures – was the message received correctly? </li></ul></ul>
  7. 7. Personal Presentation <ul><li>What does your current personal presentation communicate about you? </li></ul><ul><li>Describe how you could change your personal presentation to communicate a different message </li></ul><ul><li>Describe the ideal personal presentation for a salon assistant to communicate an appropriate image of a salon & it’s services </li></ul>
  8. 8. Salon Presentation <ul><li>Think about the messages communicated by the overall presentation of a salon – i.e. signage, cleanliness, tidiness, decor, etc </li></ul>
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