Moving goods: how to get your products from A to B

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Moving goods: how to get your products from A to B

  1. 1. Growing  your  business  depends  on  Moving  Goods:  How   customer  sa4sfac4on.  Ensuring  your   customer  gets  your  product  safely,  in  to  get  your  products   good  order  and  on  4me  all  goes   toward  even  more  referral  business.  from  A  to  B       Logis4cs  can  be  scary,  but  only  if  you   let  them.       At  the  end  of  the  day,  shipping  is   ge>ng  something  from  point  A  to   point  B  and  determining  the  likely   failures  points  in  between.     1  
  2. 2. The  Scenario  1   Your  situa4on  may  be  a  liFle  different  however  let’s  give  you  a  scenario  for  a  lot  of  Australians,  to  give   you  an  idea  of  the  areas  you  need  to  look  out  for,  for  your  product.       •  Shipping  a  widget  from  a  Chinese  supplier  to  your  business  and  then  to  your  customer  in  Sydney.   •  Determine  the  an4cipated  shipping  4me  from  your  supplier,  once  the  widget  order  has  been   placed.   •  Do  a  test  order  on  one  of  the  same  widgets  yourself  -­‐  it’s  much  beFer  your  order  is  delayed  than   your  customers   •  Contact  the  Australian  Customs  Office  for  informa4on  on  any  applicable  du4es  and  the  average  or   an4cipated  delays  your  widget  might  face  in  coming  into  Australia.   •  Using  your  own  widget  order,  you’ll  be  able  to  easily  determine  whether  the  informa4on  you   received  from  the  Australian  Customs  Office  is  valid,  based  on  your  widget’s  delivery  4mes.   •  OK,  you’ve  now  received  the  widget.  Use  the  same  method  of  the  trial  order  and  ship  it  off  to   someone  interstate  within  Australia.  Maybe  a  friend  or  family  member  who’s  able  to  quickly  give   you  feedback.   •  Pop  down  to  Australia  Post  with  the  widget  package.  With  your  profit  margins  in  mind,  you’ll  have   an  understanding  on  just  how  much  you’re  able  to  spend  on  the  Australian  postage.  Australian   delivery  4mes  are  most  oVen  very  similar,  no  maFer  which  state  you’re  delivering  into.   •  The  widget  has  now  been  shipped  and  delivered.  You’ve  got  the  final  piece  of  the  puzzle.  ©  Alibaba.com  Hong  Kong  Limited  –  Moving  Goods:  How  to  get  your  products  from  A  to  B   2    
  3. 3. The  Reality  2   Much  like  your  profit  margin  calcula4ons,  delivery  is  the  same.  Put  the  extra  effort  into  ordering  a  trial   widget  to  get  as  close  to  the  average  4ming  your  customers  are  likely  to  experience.     Set  up  these  benchmarks  and  you  will  be  able  to  tell  your  customers  with  confidence  how  long  they   can  expect  to  wait  for  their  goods  to  arrive,  leading  to  beFer  expecta4on  management  and  fewer   customer  complaints.   Please  do  check  out  these  free  resources  and  let  us  know  any  other  tools  you’re  using  or  would  like  to  see  on  Alibaba.com.       As  always,  we’re  here  to  help  you  with  your  online  sourcing  and  trading  as  much  as  we  can,  so  if  you  have  a  question  just  ask.   About  Alibaba.com       Alibaba.com  (HKSE:  1688.HK)  is  the  global  leader  in  e-­‐commerce  for  small  businesses  and  the  flagship  company  of  Alibaba  Group.  Founded  in     1999,  Alibaba.com  makes  it  easy  for  millions  of  buyers  and  suppliers  around  the  world  to  do  business  online.      ©  Alibaba.com  Hong  Kong  Limited  –  Moving  Goods:  How  to  get  your  products  from  A  to  B   3    
  4. 4. Alibaba  Australia’s  Social  Media  Channels   Facebook:  Facebook  has  over  10  million  ac4ve  Australian  users  per  month  so  becoming  an  ac4ve  par4cipant  with  the  Alibaba  Facebook  Page  will   have  benefits  for  any  proac4ve  business. The  Alibaba  Facebook  Page  boasts  instant  downloads  of  the  Business  Starter  Kit  for  sourcing  products  and  finding  quality  suppliers.  You’re  able  to   view  videos,  Alibaba  Upcoming  Events,  member  tes4monials  and  exclusive  promo4ons  and  event  invites. LinkedIn:  The  LinkedIn  Alibaba  Group  will  connect  like-­‐minded  members,  provide  a  new  stream  of  poten4al  suppliers  and  foster  stronger  rela4onships   with  exis4ng  members.  The  Group  allows  members  to  expand  into  their  professional  LinkedIn  network,  using  an  already  trusted  global  brand. TwiGer:  Get  fast  and  instant  facts  from  Alibaba,  by  following  our  TwiFer  profile  alibaba_aus We’ll  be  ‘twee4ng’  our  own  flavour  of  AliFacts  with  useful  and  helpful  reminders  for  your  Australian  on-­‐line  experience  in  buying  and  supplying. Here’s  a  recent  ‘tweet’  highligh4ng  what  a  local  Adelaide  business  is  doing:  “An  Adelaide  hair  salon  is  using  Alibaba.com  to  grow  its  business  &   help  cancer  pa7ents  look  &  feel  their  best  h:p://ow.ly/629r8“ YouTube:  The  Alibaba  Australia  YouTube  Video  Channel  is  a  growing  member  showcase  of  success  stories  and  tes4monials.  To  get  a  taste  of  the  sort  of   member  stories  you  could  also  be  a  part  of,  check  out  THIS  VIDEO.   Par4cipa4ng  allows  for  expanding  your  market  reach  and  to  tell  the  world  about  your  products  and  services. Alibaba  Blog:  The  Alibaba  AU  Blog  provides  4ps  for  the  online  trading  beginner,  se>ng  up  a  successful  online  business,  advice  in  finding  the  right   products  from  the  right  suppliers  for  your  business  and  informa4on  on  how  best  to  op4mise  your  product  line  and  process. Access  the  latest  trends  and  products  in  Australia’s  online  trading  industry  by  subscribing  to  the  blog.  Join  Together  For  Greater  SuccessAlibaba  is  firmly  dedicated  to  rapid  growth  within  the  Australian  market  and,  more  importantly,  our  partnerships  with  Australian  members.Like  any  strong  and  long-­‐term  business  rela4onship,  your  success  is  our  success.  Please  do  check  through  each  of  the  Alibaba  Social  Channels  we  have  put  together  and  join  those  that  align  to  your  business  and  personal  objec4ves.  Can  We  Spread  Your  Word  Too?If  you  have  a  successful  sourcing  /  business  story  to  tell,  we  would  love  to  hear  from  you  via  our  Social  Media  Channels.We  like  to  promote  success  stories  via  Tes4monials,  Press  Releases  and  in  general,  our  Social  Media  Channels  –  please  do  let  us  know  your  story. ©  Alibaba.com  Hong  Kong  Limited  –  Moving  Goods:  How  to  get  your  products  from  A  to  B   4    

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