What Makes a Company Amazing? Velocity 101 Presentation, September 2009

Well.ca Ali Asaria Velocity 101 September, 2009

What makes a company amazing?

Great companies put their customers ﬁrst.

Quality of Service • Free shipping • Don’t time calls • Pay for returns • Hand-written notes • Clear 1-800 #

Great companies are transparent.

Great companies are in this for the long haul.

Great companies are always innovating.

Great companies are Lean and Agile.

Great companies are always measuring, always learning.

Our Customers

Our Customers • Women • Ages 25-39 • 3:00 PM peak • 85% Urban

Great companies are competitive. They want to win.

Great companies are not built overnight.

Great companies are always looking to expand 10X, 20X, 100X. They are hungry.

Garnier Pampers Pantene Number of Products on Burt’s Bees Well.ca Biore Kotex L’Oreal Slimfast Durex Maalox Visine ...

Great companies don’t market.

Great companies invest in themselves by investing in their value proposition.

Do something interesting. launch of free shipping 2006 2007 2008

Great companies are always executing.

Great companies don’t create products, they create religions.

Livechat from a little while ago:

“Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)” Susan - Stella, Ontario

Great companies invest in their staff.

Well.ca Ali Asaria

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What Makes a Company Amazing? Velocity 101 Presentation, September 2009

by Ali Asaria on Sep 21, 2009

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What Makes a Company Amazing? Velocity 101 Presentation, September 2009 — Presentation Transcript