Students’ mobile preferences: are ourservices meeting their needs?BY ADAM WATSON
METHODOLOGY•   Catalogue•   Consult•   Investigate•   Recommend
UK MOBILE DEVICE RESEARCH
WHAT ARE OUR COMPETITORS DOING IN HE?
TYPICAL SERVICES PROVIDED
CATALOGUE OF OUR CURRENT SYSTEMS Portal                              VLE Library                                     Email...
SERVICES IN SCOPE MATRIX
OPTIONS ANALYSIS
CURRENT AND POSSIBLE SUPPLIERS
QUANTITATIVE RESEARCH: SURVEY
RESULTS
VALUE ADDED FEEDBACK
ANALYSIS AND REPORT               1.     Timetables               2.     Emails               3.     X-stream VLE         ...
QUICK/ LOW COST SOLUTIONS
LONG TERM STRATEGY & RECOMMENDATIONS
ANY QUESTIONS?
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Lightning Talk on Mobile Access at Leeds Met

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Slides from my lightning talk at the Mobile technologies in libraries: information sharing event in Birmingham on the 08/05/2012

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  • Just to get an idea of provision. Yorkshire Bradford Huddersfield Sheffield Sheffield Hallam Million+ University of Central Lancashire Coventry London Metropolitan University
  • Typical services include the above.
  • Some of this work had already been done by the Soap Opera project.
  • Create container for research and for comparison
  • Three types of solution available.
  • Four options, Campus M, Blackboard, in-house or small digital media company. Looking for flexibility and sustainability. Internal suppliers for other services.
  • What service do stakeholders want and need, what are their online habits and devices? Survey Overview Number of respondents: 540 Launch date: January 2012 Close date: January 2012 Section 1: Your mobile use 1. Do you have a mobile device that can access the internet? Total Respondents: 540 2. Which, if any, of these mobile devices do you regularly use to access the internet? Total Respondents: 537 3. Have you accessed any Leeds Met websites or services with a mobile device (for example: email, timetables, X-Stream) Total Respondents: 537 4. If so was the experience acceptable? Total Respondents: 442 5. What are the top 5 services you would like to be able to access on your mobile device? Total Respondents: 537 6. Other services you would like mobile access to: 7. Did you know, email, timetables (via Google Calendar), PC Availability and some information databases already have mobile access? Total Respondents: 537 8. Would you be willing to pay for a Leeds Met Library / X-stream mobile app? If so, how much? Total Respondents: 537 9. What could we do to improve access from mobile devices for you? 10. Do you have any other comments or suggestions? Section 2: Your Demographic Section 11. Your Faculty Total Respondents: 540 12. Mode of Study Total Respondents: 540 13. Your Age Total Respondents: 540 14. Your Award Level Total Respondents: 540 15. Are you an international student? Total Respondents: 540
  • High smartphone usage 22% had ipads Would not pay for an app
  • Passed back to relevant stakeholders, including comms who do not often get feedback to build business cases.
  • Cross reference the options with the priority given by the students to come up with quick fixes for top 6 services.
  • Created a new guide and redid current guide and emailed out thanks and link to new guide within two weeks. Install Wordpress and list e-journals Install Sirsi API to enable free mobile apps
  • Mobile Steering Group Buy Blackboard App Weigh up mobile options in future service development and procurement Bin some as it is not wanted/needed by students. Collaborate on a holistic approach on some aspects and feedback to relevant stakeholders about their services.
  • Mobile guest blog and talk at m-library conference
  • Lightning Talk on Mobile Access at Leeds Met

    1. 1. Students’ mobile preferences: are ourservices meeting their needs?BY ADAM WATSON
    2. 2. METHODOLOGY• Catalogue• Consult• Investigate• Recommend
    3. 3. UK MOBILE DEVICE RESEARCH
    4. 4. WHAT ARE OUR COMPETITORS DOING IN HE?
    5. 5. TYPICAL SERVICES PROVIDED
    6. 6. CATALOGUE OF OUR CURRENT SYSTEMS Portal VLE Library EmailCatalogue Other Repository services
    7. 7. SERVICES IN SCOPE MATRIX
    8. 8. OPTIONS ANALYSIS
    9. 9. CURRENT AND POSSIBLE SUPPLIERS
    10. 10. QUANTITATIVE RESEARCH: SURVEY
    11. 11. RESULTS
    12. 12. VALUE ADDED FEEDBACK
    13. 13. ANALYSIS AND REPORT 1. Timetables 2. Emails 3. X-stream VLE 4. X-stream Portal 5. Library Catalogue
    14. 14. QUICK/ LOW COST SOLUTIONS
    15. 15. LONG TERM STRATEGY & RECOMMENDATIONS
    16. 16. ANY QUESTIONS?

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