Library Services in HE Mobile Access

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Slides from the The Yorkshire University Libraries Information Skills Group - Mobile Access Presentation on the 11/05/2012

Slides from the The Yorkshire University Libraries Information Skills Group - Mobile Access Presentation on the 11/05/2012

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  • Welcome, I'm Adam Watson Portal Content Manager from Leeds Met.
  • In the UK, 91% of adults own a mobile phoneOf these 27% of adults and 47% of teenagers own a smartphone2011 survey based on Edinburgh University Students 67% of students owned a smartphone - only 16% of students had no form of mobile internet access. Iphone 26% and android 28% blackberry 14%
  • Create container for research and for comparison
  • York, Leeds apart from Health App, Some other have an SU app or prospective student app or mobile website.
  • Library Catalogue / Library InformationPortal Announcements/alertsVLE AccessCampus MapsComputer AvailabilityTimetablesPhone and Email ContactsTransport Details
  • Some of this work had already been done by the Soap Opera projectLibrary Online Repository Open SearchSkills for LearningX-stream PortalX-stream VLELibrary CatalogueFloor PlansResearch Management SystemExam PapersURL Link ResolverResource Discovery ToolIndividual DatabasesInterlibrary LoansTimetables via GoogleTimetablesCampus Card PasswordStudent WebsiteStaff WebsiteOnline FilesPC Availability SystemERoLUniversal Password ManagerWelcome SystemUpdate My DataiPrint Online Top-UpWeb Payments.
  • What service do stakeholders want and need, what are their online habits and devices?urvey Overview Number of respondents: 540Launch date: January 2012Close date: January 2012Section 1: Your mobile use 1. Do you have a mobile device that can access the internet?Total Respondents: 5402. Which, if any, of these mobile devices do you regularly use to access the internet?Total Respondents: 537 3. Have you accessed any Leeds Met websites or services with a mobile device (for example: email, timetables, X-Stream)Total Respondents: 5374. If so was the experience acceptable?Total Respondents: 4425. What are the top 5 services you would like to be able to access on your mobile device?Total Respondents: 5376. Other services you would like mobile access to:7. Did you know, email, timetables (via Google Calendar), PC Availability and some information databases already have mobile access?Total Respondents: 5378. Would you be willing to pay for a Leeds Met Library / X-stream mobile app? If so, how much?Total Respondents: 537 9. What could we do to improve access from mobile devices for you?10. Do you have any other comments or suggestions?Section 2: Your Demographic Section 11. Your FacultyTotal Respondents: 540 12. Mode of StudyTotal Respondents: 54013. Your Age Total Respondents: 54014. Your Award Level Total Respondents: 54015. Are you an international student?Total Respondents: 540
  • Not iPhone penetration in HE vs. general public.
  • Not iPhone penetration in HE vs. general public.
  • Cross reference the options with the priority given by the students to come up with quick fixes for top 6 services.
  • High smartphone usage22% had ipadsWould not pay for an app
  • Three types of solution available.
  • Four options, Campus M, Blackboard, in-house or small digital media company. Looking for flexibility and sustainability.Internal suppliers for other services.
  • TimetablesPrint from mobileResults
  • Passed back to relevant stakeholders, including comms who do not often get feedback to build business cases.
  • and how to use/access them. The majority of respondents said accessing timetables and emails would be of great benefit to them – these are services we already have available.
  • Created a new guide and redid current guide and emailed out thanks and link to new guide within two weeks.Install Wordpress and list e-journalsInstall Sirsi API to enable free mobile apps
  • Mobile Steering GroupBuy Blackboard AppWeigh up mobile options in future service development and procurementBin some as it is not wanted/needed by students.Collaborate on a holistic approach on some aspects and feedback to relevant stakeholders about their services.
  • Short term solutions were accepted bid was written for Blackboard within a fortnight and submitted to the budget.
  • Mobile guest blog and talk at m-library conference

Transcript

  • 1. DELIVERY OF LIBRARY SERVICES VIAMOBILE DEVICESBY A DA M WAT S O N
  • 2. OVERVIEW • Why do we need to provision mobile access? • The Leeds Met Library Mobile Investigation  Method  Survey Results  Recommendations
  • 3. GENERAL BACKGROUND • Smart phones and tablet devices • Mobile internet access and wireless hotspots • In the UK 91% of adults own a mobile phone • 27% of adults own a smartphone • 47% of teenagers own a smartphone • Smartphone Market share • Android 28% • iPhone 26% • BlackBerry 14%
  • 4. UK MOBILE DEVICE RESEARCH Phone Smartphone No Phone
  • 5. HIGHER EDUCATION BACKGROUND 2011 survey of Edinburgh University Students found that: • 67% of students owned a smartphone • Only 16% of students had no form of mobile internet access.
  • 6. METHODOLOGYCatalogue • All services owned by LLI • Services that are accessed via Library servicesConsult • With students on the importance of each service via a surveyInvestigate • Other HE and non-HE mobile implementations • Technical solutions for each serviceRecommend • Low/no cost quick fixes • Medium to long term solutions; resources and institutional collaboration.
  • 7. SERVICES IN SCOPE MATRIX
  • 8. MOBILE ACCESS IN HIGHER EDUCATION • Bradford • Huddersfield • Sheffield • Sheffield Hallam • University of Central Lancashire • Coventry • London Metropolitan University
  • 9. TYPICAL SERVICES PROVIDED
  • 10. EXAMPLE APPS Blackboard Mobile Learn CampusM
  • 11. CATALOGUE OF OUR CURRENT SERVICES Portal VLE Library LoansCatalogue Library Repository Online
  • 12. SURVEY
  • 13. SURVEY RESULTS• 540 respondents (2.5%)• 98% of students own an web enabled phone• The top three mobile devices • iPhone (47.5%) • Android (25.7%) • Blackberry (23.3%)
  • 14. SURVEY RESULTS• 22.3% of respondents regularly used a tablet device• 82% of students have accessed a Leeds Met website from a mobile device• 56% found this experience satisfactory
  • 15. ANALYSIS AND REPORT 1. Timetables 2. Emails 3. X-stream VLE 4. X-stream Portal 5. Library Catalogue
  • 16. TOP 10 SERVICESSkills for Learning (Tutorials on Referencing, IT Skills etc) Maps / Floor Plans PC Availability Service Exam Papers Library Online (Open Hours, Subject Pages) Library Catalogue / Library Account X-stream Portal (Announcements, Campus Information) X-stream VLE (Lecture Slides, Assignements) Email Timetables 0 10 20 30 40 50 60 70 80 90
  • 17. RESULTS5045403530 General2520 LMU1510 5 0 Android iOS Blackberry Other
  • 18. OPTIONS ANALYSIS
  • 19. CURRENT AND POSSIBLE SUPPLIERS
  • 20. HOW CAN WE IMPROVE MOBILE ACCESS?
  • 21. VALUE ADDED FEEDBACK
  • 22. SURVEY CONCLUSIONS• Overwhelming feeling against charging for Apps• Students feel we should already have mobile access• Most of our students use iPhone, Android or Blackberry.• The five most important services are; Timetables, Emails, X-stream VLE, X-stream Portal and Library Catalogue• Other feedback mentioned Wi-Fi, Single Sign- On, Results Online, Mobile Printing and Simplicity…
  • 23. QUICK/ LOW COST SOLUTIONS
  • 24. LONG TERM STRATEGY & RECOMMENDATIONS
  • 25. RECOMMENDATIONS ACCEPTED
  • 26. ANY QUESTIONS?