ALFA TRAVEL                           Celebrating Success – Hotel Manager of the Year                   Second Win In a Ro...
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Hotel Manager of the year 2010

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Transcript of "Hotel Manager of the year 2010"

  1. 1. ALFA TRAVEL Celebrating Success – Hotel Manager of the Year Second Win In a Row for Hamid from the George IV at CricciethAlfa Travel, always famous for their outstanding guest service, is proud to announce details of the latestwinners in its much celebrated Leisureplex Hotel Manager of the Year awards programme. These highlycoveted awards are judged on the work put in by each of the 19 hotel teams over the past twelve months andare determined by feedback from the questionnaires received from Alfa guests covering areas such as foodquality, housekeeping and entertainment. We think that this makes them all the more special for the winninghotels and with the high response rate of 96% of questionnaires being completed and returned, we believe ourguests like to be involved in ensuring we provide the best holiday experience.1st PlaceGeneral Manager - Hamid KhoshneviszadehHotel – The George IV HotelHamid celebrated his second successive win as Leisureplex Hotel Manager of the Year. Hamid is equally wellknown for his dry wit and humorous nature as he is for his rigorous, impeccable hotel standards. Hamid boastsan outstanding record of achievement with a career dedicated to excellence in the hospitality industry.The George IV is a relative new acquisition to the Leisureplex portfolio and Hamid and his team have workedhard to instil Leisureplex service standards into the Grade II listed hotel. Indeed, Hamid has overcomeconsiderable operational difficulties to win the award for 2010 as the George IV underwent majorrefurbishment work. In particular, work to restore the impressive stained glass windows and original leadedlights took far longer than expected to complete. Hamid proved himself a most worthy winner by retainingguest satisfaction levels- despite the disruption of the restoration work. A modest Hamid said, “Whilstwinning is a great honour I must pay tribute to my fellow managers- many of whom operatemuch bigger hotels, who consistently do such a great job in looking after our guests.”2nd Place: General Manager - Carl MilnerHotel – The Devon Towers HotelGoing from 3rd place last year to runner up in 2010, Carl’s experience and his team’s energy have ensured thathis guests have had a relaxing and memorable Alfa holiday. Carl’s team is already geared up for this year’stours, let the competition begin!3rd Place General Manager – Ben HarveyHotel - The New Beach HotelIt’s a new entry in this year’s Awards for Great Yarmouth’s Ben Harvey. Ben joined the Leisureplex Group justa few short years ago and has clearly set his sights on leading the way with outstanding service.Veronica Gorman, Customer Services Manager said, “ We were inundated with compliment letters in2010 and received a total of 616. The excellent standards of customer service achieved will behard to exceed but I know that every hotel manager is committed to being the very best in thebusiness.”Leisureplex Hotel brochures can be obtained by calling our reservations team on 08451 305666 or may berequested online www.alfatravel.co.uk

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