Knowledge Management
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Knowledge Management

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Knowledge Management Knowledge Management Presentation Transcript

  • MANAGING CORPORATE KNOWLEDGE GROUP 01GROUP 01 1 KNOWLEDGE MANAGEMENT
  • HELLO THERE!!! We are Group number #01: 1. Hanjaya. S (1032002085) 2. R.R. Hutanti (1032202381) 3. M.A. Kholik (1032202154) 4. Bakhtiar A.S (1032202343) 5. M. Salman. A (1032202116) 6. Santi. M (1032201914)GROUP 01 2 KNOWLEDGE MANAGEMENT
  • KNOWLEDGE MANAGEMENT Knowledge Management is a process that helps organizations identify, select, organize, dis- seminate, and transfer impor- tant information and expertise that are part of the organization’s memory and that typically reside within the organization in an un- structured manner.GROUP 01 3 KNOWLEDGE MANAGEMENT
  • KNOWLEDGE MANAGEMENT Knowledge management systems enables effec- tive and efficient problem solving, expedited learn- ing, strategic planning, and decision making.GROUP 01 4 KNOWLEDGE MANAGEMENT
  • KM DEFINITION Developing organizational capacity and processes to capture, preserve, share, and integrate data, information, and knowledge to support organizational goals, learning, and adaptation.GROUP 01 5 KNOWLEDGE MANAGEMENT
  • DATA, INFORMATION AND KNOWLEDGEGROUP 01 6 KNOWLEDGE MANAGEMENT
  • What is Knowledge Management? Knowledge Management is the art of transforming information and intellectual assets into enduring value for an organization’s clients and its people. The purpose of knowledge management is to: 1) Foster the reuse of intellectual capital 2) Enable better decision making 3) Create the conditions for innovation KM provides people, processes, and technology to help knowledge flow - to the right people - at the right time - so they can act more efficiently and effectivelyGROUP 01 7 KNOWLEDGE MANAGEMENT
  • What is Knowledge Management?GROUP 01 8 KNOWLEDGE MANAGEMENT
  • Why Manage Knowledge? 1) Prevent redundant effort 2) Avoid repeating past mistakes 3) Take advantage of what others already knowGROUP 01 9 KNOWLEDGE MANAGEMENT
  • How To Do Knowledge Management ?GROUP 01 10 KNOWLEDGE MANAGEMENT
  • Knowledge Management ComponentsGROUP 01 11 KNOWLEDGE MANAGEMENT
  • Goals of KM... Increase orders, revenue, and profits by: - Reusing materials and expertise - Avoiding redundant effort - Avoiding making the same mistakes twice - Taking advantage of existing expertise and experience - Making it easy to find information and resources - Communicating important information widely and quickly - Promoting standard, repeatable service offerings - Providing methods, tools, templates, examples, & data to streamline selling and delivering - Making scarce expertise widely available - Showing our customers how we use our knowledge for their benefit - Accelerating delivery to our customers - Stimulating innovation and growth - Enabling HP Services to leverage its size - Making our best problem-solving experiences reusableGROUP 01 12 KNOWLEDGE MANAGEMENT
  • Finding Solutions To Business IssuesGROUP 01 13 KNOWLEDGE MANAGEMENT
  • MANAGERIAL ISSUES 1) Ethical Issues 2) How much to integrate 3) Role of IT 4) Organizational adaptability 5) Going Global 6) The customer is king/queen 7) Set CRM policies with care 8) The lasting importance of know- ledge management 9) Implementation in the face of quickly changing technologyGROUP 01 14 KNOWLEDGE MANAGEMENT
  • MANAGERIAL ISSUESGROUP 01 15 KNOWLEDGE MANAGEMENT
  • MANAGERIAL ISSUESGROUP 01 16 KNOWLEDGE MANAGEMENT
  • MANAGERIAL ISSUESGROUP 01 17 KNOWLEDGE MANAGEMENT
  • After Action Reviews: Learning during Four Simple Questions: 1) What was supposed to happen? 2) What actually happened? 3) Why was there a difference? 4) What can you learn from it?GROUP 01 18 KNOWLEDGE MANAGEMENT
  • Retrospects:Learning after doingWhat was the objective of the project?What did we achieve?What were the successes? Why? Why? Why?!How can werepeat the success?What were the disappointments? Why? Why? Why?!Howcan we avoid them in future?‘Marks out of 10’GROUP 01 19 KNOWLEDGE MANAGEMENT
  • “The top ten things”GROUP 01 20 KNOWLEDGE MANAGEMENT
  • Framework for building Frameworks Large organisations don’t just need a KM project, they need a framework of their own. This framework builds an approach to knowledge management that is specifically tailored to the organisation’s environment, processes and goals. The frameworks also do not provide a complete step-by-step approach to KM, and it does not replace the need for careful planning or analysis.GROUP 01 21 KNOWLEDGE MANAGEMENT
  • EXAMPLE of KM FRAMWORKGROUP 01 22 KNOWLEDGE MANAGEMENT
  • KNOWLEDGE MANAGEMENTLinking Past, Present, & FutureGROUP 01 23 KNOWLEDGE MANAGEMENT
  • SHARE...GROUP 01 24 KNOWLEDGE MANAGEMENT
  • END OF SLIDE Thanks Dude!GROUP 01 25 KNOWLEDGE MANAGEMENT