Salesforce Cloudforce Japan 2012 Keynote: "Business is Social"
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Salesforce Cloudforce Japan 2012 Keynote: "Business is Social"

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Marc Benioff's keynote at Cloudforce Japan 2012. "Business is Social."

Marc Benioff's keynote at Cloudforce Japan 2012. "Business is Social."

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Salesforce Cloudforce Japan 2012 Keynote: "Business is Social" Presentation Transcript

  • 1. BECOME A CUSTOMER COMPANY:CONNECT WITH YOUR CUSTOMERS IN A WHOLE NEW WAYMarc BenioffChairman, CEO@beniofffacebook.com/benioffceo@salesforce.com 1
  • 2. Become A Customer Company: Connect with Your Customers in a Whole New WayConnected Connected Partners Products Connected Connected Customers Employees 2
  • 3. Our Mission:Cloud Computing Driver, Catalyst and Evangelist Enterprise Cloud ComputingMainframe Client/Server 1960s 1980s Today 3
  • 4. #1 in Cloud Computing and Customer RelationshipManagement #1 Cloud Sales, Service, Innovation Computing Marketing 2011, 2012 4
  • 5. 350,000+ Hours Service 1% $40 Million+ GrantsTime Equity Product 16,000 Non-profit Organizations 5
  • 6. Salesforce.com Commitment to Japan New Tokyo New New Customer New Office Data Center Investments Growth Sumitomo  Corporation JP Tower 1 Year Anniversary 5400+ Customers Marunouchi 1B+ Transactions/Day 80% of Top 70 1H 2013 Globally Japanese Companies 6
  • 7. First Enterprise Cloud Company to Reach $3 BillionFastest Growing Top 10 Software Company ~8% of Revenue $3B Revenue Forecast FY132004 2005 2006 2007 2008 2009 2010 2011 2012 7
  • 8. Post-PC Revolution: “The End of Wintel” Touch Terminal PC SNA LAN/WAN LTE Mainframe Server Cloud 1960s 1980s Today 8
  • 9. The Computing RevolutionSource: Asymco, “The Rise and Fall of Personal Computing” 9
  • 10. The Computing Revolution1960s 1970s 1980s 2010sMainframe Mini Client ServerComputing Computing Computing Social 2000s Revolution Mobile 1990s Computing Cloud Computing x 10x 100x 1,000x 10,000x 100,000x 10
  • 11. The Social Revolution 50M+ Fans 4.5 Billion social users 2M+ mentions in one daySources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia 11
  • 12. The Touch Revolution 12
  • 13. The Local Revolution Geo-aware Devices Locate Your Customers Integrated with Apps 13
  • 14. The Cloud Revolution Enterprise $111 Billion Industry in 2012 Cloud Computing 18% YOY Growth Salesforce.com: #1 Cloud VendorSource: Gartner, Inc., Forecast: Public Cloud Services, Worldwide, 2010-2016, 3Q12, September 24, 2012 14
  • 15. The Customer Revolution Your Customer Enterprise Cloud ComputingSocial Touch Local Cloud 15
  • 16. Are You a Customer Company? Your Customers, Employees, and Are You Connected to Your Partners Are Connected Customers in a New Way? 16
  • 17. Priority #1: Becoming a Customer Company Business Leader PrioritiesGetting Closer to Customers 88% of business leaders OtherSource: 2012 IBM Global Study 17
  • 18. Become A Customer Company: Connect with Your Customers in a Whole New WayConnected Connected Partners Products Connected Connected Customers Employees 18
  • 19. Salesforce: Customer Company Architecture Social Front-EndAny Social Sales Network Service Marketing Work.com AppExchange Back-end Systems Chatter Chatter Communities AppExchange Apps Any System Identity Data.com ERP Finance Force.com Site.com Heroku Touch Salesforce Database.com Platform Cloud, Social, Touch 19
  • 20. Thank you. 20