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Understanding Culture
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Transcript

  • 1. Our culture
  • 2. Agenda for today
    Greetings!
    ACE ~ A-ha!, Concerns, Expectations
    My Culture, Your Culture
  • 3. New friends…
    Bangladesh
    Senegal
    Seychelles
    Sudan
    Bhutan
    Fiji
    Myanmar
    Nepal
    Malaysia
    Tanzania
    Thailand
    Uganda
    Uzbekistan
    Vietnam
    Zimbabwe
    Pakistan
    Philippines
    Sri Lanka
  • 4. ACE!
  • 5. My Culture, your culture
  • 6. NasiLemak
  • 7. Roti canai
    Tehtarik
  • 8. Satay
  • 9.
  • 10.
  • 11. Layers of culture
    Barriers or advantages?
  • 12.
  • 13. SYMBOLS
    ICONS / IDOLS
    RITUALS
    OUR CULTURAL LAYERS
    VALUES
    BELIEFS
  • 14. Asians Vs Westerners
    We
    Harmony
    Face saving
    Hierarchy
    Shame
    Relationship
    Team
    I
    Task
    Competitiveness
    Equal
    Guilt
    Task
    Challenging Authority
  • 15. WHAT IS YOUR COMMUNICATION STYLE?
    INTUITORS want respect. When they object, you might say “point well taken” and communicate your understanding of the seriousness of the comments. The intuitor will know he’s made his point and usually move on.
    THINKERS are more comfortable with a slower paced, factual approach.
    Debating or arguing makes them nervous. Instead, ask them questions that encourage them to reexamine their facts in a new context.
  • 16. WHAT IS YOUR COMMUNICATION STYLE?
    FEELERS prefer good old fashioned reassurance. They require empathy and your personal guarantee that you’ll come back after the sale, if need be, to make sure things are right.
    SENSORS like to argue, debate and haggle. They have to feel they’re getting an edge A successful tactic might be to present a case of wine or invite the prospect to brunch at a favourite restaurant as a kind of “bonus” to close.
  • 17. High Context Society
    Built on relationships
    Asian cultures
    Malay + hati’s
    Chinese + quanxi
    Indians + betterment of society
    A basis for better working relationship & empowerment
    More in the next session…
  • 18. Blocks to Cultural Communication
    Ethnocentrism = my way is the best
    Discrimination = differential treatment
    Stereotyping = oh, that’s because she’s Malay
    Cultural blindness = ignoring the differences
    Cultural imposition = we know what’s best, if you don’t like it, you can go elsewhere
    Tone difference = off-putting in different cultures
  • 19. Working across cultures:Some Do’s
    • Enhance work capabilities
    • 20. Develop collaborative style of management
    • 21. Reduce the gap of know how
    • 22. Get to know each other socially and culturally
    • 23. Be open minded
    • 24. Practice cross cultural communication
    • 25. Be an extrovert
    • 26. Keep smiling/show happy face
    • 27. Have Free flow of information
    • 28. Be Flexible and show mutual respect
    • 29. Avoid stereotyping
    • 30. Avoid conflicts
    • 31. Show no favouritism
    • 32. Avoid arrogance and rudeness
    • 33. Avoid sensitive subjects
    • 34. Avoid using our own assumptions to evaluate others
  • BUSINESS PROTOCOL AND PROCEDURES
    Management styles
    Motivation and rewards
    Methods of conflict resolution
    Negotiating styles
    Nonverbal communication
    Organizational styles
    Organizational structure
    Project scheduling
    Planning (long term vs short term)
    Processes of decision making
    Role of men and women in business
    Role of third party
    Style and use of business cards
    Use of silence and personal space
    Verbal communication
    (face to face, written, telephone)
    View of time
    Appraisals and assessment
    Approaches to negotiation
    Appropriate greetings
    Attitudes toward harmony, conflict, competition
    A Boss/Subordinate relationships
    Business etiquette
    Concept of time, Punctuality
    Conducting meetings
    Differences in business dress
    Formalities, protocol
    Forms of agreement
    Gestures
    - expressions, eye contact
    Gift giving
    Greetings
    Importance of agendas, rituals
    Language
  • 35. Join our Pages on
    Alpha Learning Lodge
    Merapi Indah
    Alpha IELTS
    Alpha Circle of Teachers
    Alpha Young Leaders
    MERAPIINDAH.WORDPRESS.COM