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An Intro to Communication & Interpersonal Skills
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Transcript

  • 1. Communication & Interpersonal Skills
  • 2. Basics & Principles
  • 3. Basics & Principles
  • 4. How Communications work
    Channel
    Message
    Decoding
    Encoding
    Receiver
    Sender
    Sender
    Channel
    Feedback
  • 5. Removing Barriers At All These Stages
    To deliver your messages effectively, you must commit to breaking down the barriers that exist in each of these stages of the communication process.
  • 6. The Importance of Removing Barriers:
    Communication barriers can pop-up at every stage of the communication process and have the potential to create misunderstanding and confusion.
    To be an effective communicator - your goal should be to lessen the frequency of these barriers at each stage of this process with clear, concise, accurate, well-planned communications.
  • 7. Verbal vs Non-Verbal
  • 8. Codes in Communication
    Verbal ~ words, voice
    Non-verbal ~ gestures, postures, facial expressions, eye contact, vocal characteristics, personal appearance, touch
  • 9. Verbal Communication Differences
    Low Context
    High Context
  • 10. Non-verbal Communication
    Eye contact
    honesty, straightforwardness vs challenging, rude
    USA ~ effective comm = good EC
    Arab ~ respect = good EC
    English ~ too much EC = uncomfortable
    South Asia ~ direct EC = rude, aggressive
    EYE = window to the soul
  • 11. Getting your message across
    understand what your message is,
    what audience you are sending it to,
    and how it will be perceived.
    weigh-in the circumstances surrounding your communications, such as situational and cultural context.
  • 12. Why Communications Skills Are So Important:
    The purpose of communication is to get your message across to others.
    The process involves both the sender of the message and the receiver
    Messages often misinterpreted by one or more of the parties involved.
    This causes unnecessary confusion and counter productivity.
  • 13. Communication In Your Organization
    The basic of successful communications: your knowledge of verbal and non-verbal communications.
    In the workplace, these types of communications are continually exchanged without much planning or even the thought that such communications are taking place.
  • 14. Greatly affect management and leadership
    effort.
    A message is successful only when both the sender and the receiver perceive it in the same way.
    The content, presentation style, and delivery technique of your message impact your ability to inform, motivate and control members of your team.
    Effective communication
  • 15. How can we make Communication effective?
  • 16. Communication is also a fundamental tool that team members can use to express care, concerns and feelings of satisfaction and frustration.
    Effective leaders must have the ability to respond to these needs.
    Effective Communication
  • 17. Effective Communication
    Intended meaning vs Perceived meaning
    Reality A -- reality B
    Verbal message vs Non verbal message
  • 18. Good Interpersonal Communication
    requires skill, thoughtfulness and an ability to take responsibility for others' understanding. Communication is not something that should be left to chance.
  • 19. Interpreting responses
    Communicating requires concerted, focused attempts to understand:
    what is being said and
    the true meaning behind it
    by paying attention to howyour listeners speak, what is not being said and non-verbal cues to gain insight regarding their thoughts and feelings.
  • 20. Out-of-control emotions make smart people look stupid
    Daniel Goleman
  • 21. What is…
    EQ?
    EI?
    Any others?
  • 22. EQ Competence
    To be able to respond to situation
    Potential to practice these skills
    Self-awareness
    Motivation
    Self-regulation
    Empathy
    Adeptness in relationships
  • 23. EQ Competence
    Self-awareness
    Emotional awareness
    Recognize emotions & their effects
    Accurate self-assessment
    Know one’s strength’s & limit
    Self-confidence
    Self-worth & capabilities
  • 24. EQ Competence
    Motivation
    Achievement drive
    Strive to improve towards excellence
    Commitment
    Align personal goals with organization’s
    Initiative
    Prepared to act on opportunities
    Optimism
    Persistent
  • 25. EQ Competence
    Self-regulation
    Self-control
    Control disruptive emotions & impulses
    Trustworthiness
    Honesty & integrity
    Conscientiousness
    Accountable for own performance
    Adaptability
    Flexible ~ change
    Innovation
    Open to new ideas, info, changes
  • 26. EQ Competence
    Empathy
    Understand others
    Sense feelings & perspective of others, genuine interest
    Develop others
    Recognize the need to develop
    Service
    Understand, recognize customers’ needs
    Diversity
    Welcome it, leverage on it
    Political awareness
    Can read a group’s emotional relationships
  • 27. EQ Competence
    Adeptness in relationships
    Influence
    Communication ~ esp. listening
    Conflict management
    Leadership
    Change catalyst
    Build bonds
    Collaboration & cooperation
    Team capabilities
  • 28. EI Competencies
    Ability to manage emotions and cope with stress
    The drive to accomplish personal goals in order to actualize inner potential and lead meaningful life
    Ability to verify feelings and thinking
  • 29. Lack of EQ
    Unable to persuade or inspire others
    Unaware of own weaknesses
    Lack self-confidence
  • 30. To avoid these traits
    Arrogance
    Over~reliance on cognitive aspects
    Inability to adapt
    Unable to collaborate
  • 31. …excellence is not about technical competence, but character.
    Ernest O. Lawrence
    Nobel Laureate
  • 32. What is EI?
    The capacity and ability to recognize our own feelingsand those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships
  • 33. Description of EI
    Ability
    recognize, understand and express emotions & feelings
    understand how others feel and relate with them
    manage and control emotions
    manage change, adapt and solve problems – personal and interpersonal
    generate positive affect & be self-motivated
  • 34. Symptoms of Low EI
    Worried, anxious, confused about priorities
    Time-pressured, inefficient, perform poorly
    Tired, fatigued, frustrated
    Poor work-life balance
    Have elevated blood pressure
    Age more quickly
  • 35. Join our Pages on
    Alpha Learning Lodge
    Merapi Indah
    Alpha IELTS
    Alpha Circle of Teachers
    Alpha Young Leaders
    MERAPIINDAH.WORDPRESS.COM