Tips A heading is not necessary in an email (your return address, their address, and the date).Use a descriptive subject line.
Tips If possible, avoid attachments, unless the recipient has requested or is expecting an attachment. If it is a text document, simply cut and paste the text below your letter and strip off any special formatting.If the person’s name is unknown, address the persons title i.e. Dear Director of Human Resources.
The Starting Dear Personnel Director,Dear Sir or Madam: (use if you dont know who you are writing to)Dear Dr, Mr, Mrs, Miss or Ms Smith: (use if you know who you are writing to, and have a formal relationship with - VERY IMPORTANT use Ms for women unless asked to use Mrs or Miss)Dear Frank: (use if the person is a close business contact or friend)
The Referencing With reference to your advertisement in the Times, your letter of 23 rd March, your phone call today, Thank you for your letter of March 5 th .
The Purpose of Writing I am writing to… inquire about apologize for confirm
Requesting Could you possibly?I would be grateful if you could…
Agreeing to Requests I would be delighted to
Informing Bad News UnfortunatelyI am afraid that
Enclosing Documents I am enclosing…Please find enclosed…Enclosed you will find…
Closing Remarks Thank you for your help. Please contact us again if we can help in any way. there are any problems. you have any questions.
Reference to Future Contact I look forward to ... hearing from you soon. meeting you next Tuesday. seeing you next Thursday.
Ending Yours faithfully, (If you dont know the name of the person youre writing to)Yours sincerely, (If you know the name of the person youre writing to)Best wishes,Best regards, (If the person is a close business contact or friend)
Write like a person… It’s a conversationImagine someone reading it3S = short simple sentencesAvoid unnecessary acronymsLess work = active voiceProofread, edit, edit, editSize mattersMake a list
Be Modern! Check if you’re guilty of writing this…
Kindly "Ladies and gentlemen, we will shortly be landing at Subang Airport. Please kindly return to your seat and fasten your seatbelt." Please and Kindly are not to be used in the same sentence Do use Please instead. Avoid phrases like "I would be grateful if you would" or "I should appreciate it if you could".
Off day or day off Off day is when things arent going smoothly or things are going wrong. It is your day off when you are taking leave from your work.
Revert "Please revert to me on this matter soon".Revert means to regress or go back to a former condition. It doesn’t mean ‘to reply’.Just say / write - I hope to hear from you soon.
Find out how your team can benefit at only RM500 per learning group for this half-day session. Email to email@example.com
Merapiindah.wordpress.com Alpha Learning Lodge Alpha IELTS Preparatory Program Alpha’s Circle of Educators Alpha Young Leaders Merapi Indah