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Leadership vs Management by Kevin Armstrong
Things To Be Consciously
Aware Of In Your Business

   Presented by Kevin G. Armstrong
     www.themiraclemanager.com
The Words We Use




www.normalisnowhere.com
The Words We Use

     You don‟t truly understand the
     definition of a word until you can
     explain it to others; so that they
     understand it so well that they
     can explain it to someone else;
     so that they understand it (it
     shouldn‟t take longer than 15
     seconds).
www.normalisnowhere.com
Let‟s Look at Some Key Words For a
          Business Owner:



                               ADDA2D

                              What is an
                              ‘attitude’?

                          How Can You Change
                             an ‘attitude’?


www.normalisnowhere.com
Integrity



      „Integrity‟ is probably the most
         used word in the English
          language in the areas of
       management and leadership.
                          What does it mean?

www.normalisnowhere.com
Integrity



   Consistency between what you
think, say and do (and only measured
            on what you do)



www.normalisnowhere.com
What‟s the Difference?



                          Management
                              vs.
                          Leadership




www.normalisnowhere.com
Leadership

   “Doing the right thing”
        Dr. S. Covey




                               Can a person be a leader
                               while on their own?




www.normalisnowhere.com
Manager/Coach

   Doing things right. Does a manager
    need people around to manage?




www.normalisnowhere.com
Characteristics of a great
        Leader:                             Manager:
  -vision                                   -vision (?)
  -organized (?)                            -organized
  -empathetic(?)                            -empathetic
  -sense of mission                         -sense of mission
  -tenacity                                 -tenacity
  -teacher (?)                              -teacher
  -determined                               -determined
  -disciplined                              -disciplined?
  -focussed                                 -focussed
  -honest                                   -honest
  -persuasive (?)                           -persuasive
  -communicator (?)                         -communicator
  -ground breakers                          -ground breakers (?)
  -integrity                                -integrity
  -does the right thing                     -does things right
  -do things efficiently and effectively.   -through others


www.normalisnowhere.com
Multiplier vs. Diminisher




   A multiplier a is manager /coach who gets
   people to rise to their true potential.
   A Diminisher not only fails at this but gets in
   the way.

www.normalisnowhere.com
Multiplier




www.normalisnowhere.com
Multiplier vs. Diminisher




        -   Empathetic
        -   Approachable
        -   Stretches You
        -   Open to argument
        -   Never takes credit
        -   Always asks
            questions

www.normalisnowhere.com
Diminisher




www.normalisnowhere.com
Multiplier vs. Diminisher




        -   Empathetic           - Tasks not people
        -   Approachable         - Doesn‟t listen
        -   Stretches You        - Sets you up for failure and
        -   Open to argument       blames
        -   Never takes credit   - Takes credit when you succeed
        -   Always asks          - Thinks you are undermining
            questions              when you don‟t agree

www.normalisnowhere.com
Multipliers

• “After studying 150 leaders in 35
  companies across 4 continents,
  our research suggests that most
  managers under-estimate how
  widely employees’ talent is under-
  utilized.” Greg McKweon (Lisa
  Wiseman)
    www.normalisnowhere.com
Vulnerable

   • Susceptible to physical or
     emotional injury.
   • Open to attack or injury or
     physically or emotionally.



www.normalisnowhere.com
Vulnerability is the gateway to
        true joy, power, love and all great
        things…in fact you can‟t
        experience these things without
        it!

        “The more you feel worthy of
        love, the more you are willing to
        be vulnerable.”
        Brene Brown, Ted.com
www.normalisnowhere.com
Five Things About Great
         Managers/Coaches
   1. They recognize talent and know how to
      differentiate, educate, and motivate.




www.normalisnowhere.com
Five Things About Great
         Managers/Coaches
   1. They recognize talent and know how to differentiate, educate, and
      motivate.

   2. They understand the game, the strategies
      required, and how the game is won (rarely are
      they the best players)!




www.normalisnowhere.com
Five Things About Great
         Managers/Coaches
   1. They see talent and know how to differentiate, educate, and motivate.
   2. They understand the game, the strategies required, and how the game is
      won (rarely are they the best players)!
   3. Their expectations and consequences are clearly
      communicated both verbally and in writing
      (especially critical expectations).




www.normalisnowhere.com
Five Things About Great
          Managers/Coaches
   1.         They see talent and know how to differentiate, educate, and motivate.
   2.         They understand the game, the strategies required, and how the game is
              won (rarely are they the best players)!
   3.         Their expectations and consequences are clearly communicated both
              verbally and in writing (especially critical expectations).
   4.         They only make exceptions when they are
              prepared to make the same exception for
              everyone under the same circumstances.




www.normalisnowhere.com
Five Things About Great
         Managers/Coaches
   1. They see talent and know how to differentiate, educate, and motivate.
   2. They understand the game, the strategies required, and how the game is
      won (rarely are they the best players)!
   3. Their expectations and consequences are clearly communicated both
      verbally and in writing (especially critical expectations).
   4. They only make exceptions when they are prepared to make the same
      exception for everyone under the same circumstances.

   5. Although they keep a line between them
      and the team, it‟s clear that their intent and
      spirit are all about the success of the team
      and each individual.

www.normalisnowhere.com
Five Things About Great
         Managers/Coaches
1.        They recognize talent and know how to
          differentiate, educate, and motivate.
2.        They understand the game, the strategies
          required, and how the game is won!
3.        Their expectations and consequences are
          clearly communicated both verbally and in
          writing (especially critical expectations).
4.        They only make exceptions when they are
          prepared to make the same exception for
          everyone under the same circumstances.
5.        Although they keep a line between them and the
          team, their intent and spirit is all about the
          success of the team and each individual.
www.normalisnowhere.com
THANK YOU!!!


                    Kevin G. Armstrong
                    Karmstrong@themiraclemanager.com




www.normalisnowhere.com

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Leadership vs Management by Kevin Armstrong

  • 2. Things To Be Consciously Aware Of In Your Business Presented by Kevin G. Armstrong www.themiraclemanager.com
  • 3. The Words We Use www.normalisnowhere.com
  • 4. The Words We Use You don‟t truly understand the definition of a word until you can explain it to others; so that they understand it so well that they can explain it to someone else; so that they understand it (it shouldn‟t take longer than 15 seconds). www.normalisnowhere.com
  • 5. Let‟s Look at Some Key Words For a Business Owner: ADDA2D What is an ‘attitude’? How Can You Change an ‘attitude’? www.normalisnowhere.com
  • 6. Integrity „Integrity‟ is probably the most used word in the English language in the areas of management and leadership. What does it mean? www.normalisnowhere.com
  • 7. Integrity Consistency between what you think, say and do (and only measured on what you do) www.normalisnowhere.com
  • 8. What‟s the Difference? Management vs. Leadership www.normalisnowhere.com
  • 9. Leadership “Doing the right thing” Dr. S. Covey Can a person be a leader while on their own? www.normalisnowhere.com
  • 10. Manager/Coach Doing things right. Does a manager need people around to manage? www.normalisnowhere.com
  • 11. Characteristics of a great Leader: Manager: -vision -vision (?) -organized (?) -organized -empathetic(?) -empathetic -sense of mission -sense of mission -tenacity -tenacity -teacher (?) -teacher -determined -determined -disciplined -disciplined? -focussed -focussed -honest -honest -persuasive (?) -persuasive -communicator (?) -communicator -ground breakers -ground breakers (?) -integrity -integrity -does the right thing -does things right -do things efficiently and effectively. -through others www.normalisnowhere.com
  • 12. Multiplier vs. Diminisher A multiplier a is manager /coach who gets people to rise to their true potential. A Diminisher not only fails at this but gets in the way. www.normalisnowhere.com
  • 14. Multiplier vs. Diminisher - Empathetic - Approachable - Stretches You - Open to argument - Never takes credit - Always asks questions www.normalisnowhere.com
  • 16. Multiplier vs. Diminisher - Empathetic - Tasks not people - Approachable - Doesn‟t listen - Stretches You - Sets you up for failure and - Open to argument blames - Never takes credit - Takes credit when you succeed - Always asks - Thinks you are undermining questions when you don‟t agree www.normalisnowhere.com
  • 17. Multipliers • “After studying 150 leaders in 35 companies across 4 continents, our research suggests that most managers under-estimate how widely employees’ talent is under- utilized.” Greg McKweon (Lisa Wiseman) www.normalisnowhere.com
  • 18. Vulnerable • Susceptible to physical or emotional injury. • Open to attack or injury or physically or emotionally. www.normalisnowhere.com
  • 19. Vulnerability is the gateway to true joy, power, love and all great things…in fact you can‟t experience these things without it! “The more you feel worthy of love, the more you are willing to be vulnerable.” Brene Brown, Ted.com www.normalisnowhere.com
  • 20. Five Things About Great Managers/Coaches 1. They recognize talent and know how to differentiate, educate, and motivate. www.normalisnowhere.com
  • 21. Five Things About Great Managers/Coaches 1. They recognize talent and know how to differentiate, educate, and motivate. 2. They understand the game, the strategies required, and how the game is won (rarely are they the best players)! www.normalisnowhere.com
  • 22. Five Things About Great Managers/Coaches 1. They see talent and know how to differentiate, educate, and motivate. 2. They understand the game, the strategies required, and how the game is won (rarely are they the best players)! 3. Their expectations and consequences are clearly communicated both verbally and in writing (especially critical expectations). www.normalisnowhere.com
  • 23. Five Things About Great Managers/Coaches 1. They see talent and know how to differentiate, educate, and motivate. 2. They understand the game, the strategies required, and how the game is won (rarely are they the best players)! 3. Their expectations and consequences are clearly communicated both verbally and in writing (especially critical expectations). 4. They only make exceptions when they are prepared to make the same exception for everyone under the same circumstances. www.normalisnowhere.com
  • 24. Five Things About Great Managers/Coaches 1. They see talent and know how to differentiate, educate, and motivate. 2. They understand the game, the strategies required, and how the game is won (rarely are they the best players)! 3. Their expectations and consequences are clearly communicated both verbally and in writing (especially critical expectations). 4. They only make exceptions when they are prepared to make the same exception for everyone under the same circumstances. 5. Although they keep a line between them and the team, it‟s clear that their intent and spirit are all about the success of the team and each individual. www.normalisnowhere.com
  • 25. Five Things About Great Managers/Coaches 1. They recognize talent and know how to differentiate, educate, and motivate. 2. They understand the game, the strategies required, and how the game is won! 3. Their expectations and consequences are clearly communicated both verbally and in writing (especially critical expectations). 4. They only make exceptions when they are prepared to make the same exception for everyone under the same circumstances. 5. Although they keep a line between them and the team, their intent and spirit is all about the success of the team and each individual. www.normalisnowhere.com
  • 26. THANK YOU!!! Kevin G. Armstrong Karmstrong@themiraclemanager.com www.normalisnowhere.com