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Enterprise search in 2013 (update)
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Enterprise search in 2013 (update)

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A general overview of enterprise search in 2013, which has been dubbed 'the year of enterprise search' due to the nature of technology changing, SharePoint 2013's powerful search and mobile also ...

A general overview of enterprise search in 2013, which has been dubbed 'the year of enterprise search' due to the nature of technology changing, SharePoint 2013's powerful search and mobile also taking off (among other things!). This was a presentation I gave at the Intranet Leadership Forum in Melbourne, April 2013.

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Enterprise search in 2013 (update) Enterprise search in 2013 (update) Presentation Transcript

  • Alex Manchester // Step Two DesignsEnterprise search updatealex@steptwo.com.au // @alex_manchester
  • Enterprise search updateState of the nation2013 is the year of searchExpertise is increasingSharePoint 2013 is hugeMobile is even bigger
  • Alex Manchester // Step Two DesignsEnterprise search…the final intranet frontier?
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSSpectrum mapping
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSWhat are the challenges youface with search?MajorMinor
  • “2013 is the year of enterprise search”
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS“2013 is the year of enterprise search.”Why?
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSThe information landscape is changing…
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSLess dusty desktop…
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSmore web……and cloud based contentcreation
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSmore system integration…
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS...and much, much more data
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS…the rise of search experts…
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS…The battle for the enterprise…
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS2013and this…
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS2013 is theyear ofenterprisesearch
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS2Let‟s look at these 4
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSMore web and cloud-based content creationOnline social networksCloud-based productivityMobile applications and data
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSThe rise of search experts…Enterprise search specialists„Enterprise Search‟ by Martin WhiteIndustry dataNotable success stories
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSExperts:Findwise
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSFindwise 2012 Enterprise Search survey• Non-indexed content > 86% in 3 years• 75% say finding information is critical to success• 60-77% say it’s very hard to find information• Only 20% very satisfied with search• Most orgs have no budget, no staff, no strategy• The succesful organisations have 1-2 FTE• 80% use feedback mechanism
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSExample of feedback tool at Vancity
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSNotable examples: Ernst & Young
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS“We have a product manager responsiblefor the overall enterprise search function,including the stakeholder communication,and for setting the strategy and directionof the search engine.”Ed Dale – Search Services ManagerErnst & Youngwww.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS“We have a product manager responsiblefor findability, working with contentcreators to ensure the right content issurfaced.”Ed Dale – Search Services ManagerErnst & Youngwww.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS“We have an assistant product managerwho works with the search logs and withour group of representative users tounderstand users needs andexpectations.”Ed Dale – Search Services ManagerErnst & Youngwww.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSEd DaleSearch Services Manager - Ernst & Youngwww.ibforum.com/2013/02/27/ernst-young-enterprise-search-program/“We have a team of analysts who providethe measurements of precision, recall andmean reciprocal rank to optimize thesearch relevancy. They provide rigour forour proposed changes to the algorithmand the program.”
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS2013
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS• Biggest improvements apart from social• No more FAST search• Analytics all driven by search• Provides WCM capabilities• Previews of content available• DEMOSharePoint 2013
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSMaking search work
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS• Search requires significant infrastructure to work(poor setup kills performance)• The skill sets required in configuring andoptimising search are not prevalent in thecorporate environment• You need 1-2 people full time on search• If your content is poor, search isnt going to fix itSearch gotchas
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNSxxx xxxxMobile search?
  • Step Two Designs (www.steptwo.com.au) Designing for success with social tools • March 2013Step Two DESIGNS
  • Enterprise search updateState of the nation2013 is the year to make it work!Good knowledge out thereSharePoint 2013 is hugeMobile is even bigger
  • Alex Manchester // Step Two DesignsEnterprise search updatealex@steptwo.com.au // @alex_manchester