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MindMap Delivering Happiness - EO2011 Amsterdam

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MindMap Delivering Happiness from presentation Jenn Lim at EO2011 Amsterdam

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MindMap Delivering Happiness - EO2011 Amsterdam

  1. 1. Present book No space Happiness Lot of tweets on book Whoa Business Chief happiness officer Zappos Non-business Jenn Lim Co author Life Book Apply in Delivering Happiness Business Inspire Was: about shoes Connect ICEE Now : about happiness Educate What Customer experience Experience Culture Started with a book 3 Cs Cusomer service Clothing A bus tour came Now... a movement Personal Perceived control PEC Emotional Preceived progress Happiness Connection Connectedness Vision & meaning Customer Reps Dont use scripts Everyone is Psychological Even when they do not buy! customer Employees Safety Maslows Love & belonging Hieracrhie Customers Self esteem Sales Culture Self actualization Experience No1 Training Pleasure priority 1. Rock star Twitter: insights in people Chase next high Frameworks How 14 september 2011 Culture Values Engagement book 2. Flow Change The World Time flies 3 types of Career vs. jobs happiness Jenn Lim | Zappos Meaning / Delivering Happiness Culture Zappos Is brand book 3. higher purpose Culture Book Good & bad stories Anual snap Being part of something Honesty bigger than yourself 1. Is it important to you? Long term sustainable brand Purpose Parallels of great Passion business & happines Research Profit/ pleasure (Books) 1. Deliver WOW Through Service Dave Logan, John King, Culture & Halee Fischer-Wright highter 2. Embrace and Drive Change Define core Tribal Leadership purpose 2. values Be your self 3. Create Fun and A Little Weirdness Jim Collins Good to Great 4. Be Adventurous, Creative, and Open-Minded 5. Pursue Growth and Learning 10 Company core Real people Yourself Build Open and Honest values Tell stories 6. Relationships With Communication Real Lessons Be Connectedness Yourself 3. Transparency 7. Build a Positive Team and Family Spirit Work life integration 8. Do More With Less Meaning 9. Be Passionate and Determined How Inspire 10. Be Humble Motivation Chase the vision not the paper 4. Vision Vision Employees Purpose For Entrepreneurs Passion Please read the mindmap clockwise Interesting in 5. Build relationships Connectedness mindmapping? Author of this mindmap is not Http://bit.ly/livemindmap responsible for its contents Go Quick: go alone 6. Build the rigth team Go far: go together14 september 2011 EO Amsterdam Change The World | Jenn Lim | Zappos | Delivering Happiness Culture | livemindmapping by alexisvandam.nl

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