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  • 1. 2 0 1 2 Annual ReportC i t y o f S u g a r L a n d , T e x a s
  • 2. TABLE of C O N T E N T S City Council and Management Team .........1 Letter to Our Residents............................................2 Honors.................................................................................3 Introduction....................................................................5 Financial Overview..................................................6 Community.....................................................................8 Economic Development......................................10 Public Safety...............................................................18 Infrastructure..............................................................22 Recreation and Culture........................................26 Administration..........................................................28II
  • 3. 2012 City Council (from left to right)HIMESH GANDHI AMY L. MITCHELL JOE R. ZIMMERMAN JAMES A. THOMPSONAt–Large Position One Single Member District Three At–Large Position Two MayorDONALD L. SMITHERS BRIDGET R. YEUNG HARISH JAJOOMayor Pro Tem Single Member District Two Single Member District FourSingle Member District OneThe City’s Management Team (from left to right)KAREN GLYNN ALLEN BOGARD KAREN DALY STEVE GRIFFITHAssistant City Manager, City Manager Assistant City Manager, Assistant City Manager,Administrative Services Public Services Public Safety 1
  • 4. LETTER to our RESIDENTS James A. Thompson Allen Bogard Mayor City Manager M any are the roles and responsibilities that We also improved existing services and infrastructure in 2012. come with the honor of public service. Our new residential solid waste program resulted in cost savings Among them are ensuring people feel safe, to residents and a dramatic increase in recycling, which helped maintaining a financially responsible us improve our reputation as an environmentally responsible government, attracting new businesses, community. We also made a significant investment in our investing in infrastructure and supporting a diverse community. sidewalk program and have committed to repairing all sidewalks And while this list is important, accomplishing these goals would within the City by the end of 2013. The addition of Taxiway mean nothing if we did so without adding value to our community. “Juliette” was completed at Sugar Land Regional Airport, helping to fuel future revenue growth that will become even more important As we reflect on 2012, we are sure to reflect on both the tangible as the availability of federal funding decreases in coming years. and intangible successes. On April 26, 2012, we heard the words “Play Ball!” as the Sugar Land Skeeters played their first game at And finally, we made several major improvements to mobility. Constellation Field. Since that day, 465,511 people have attended Through the innovative implementation of flashing yellow baseball games and tens of thousands more have attended special arrows and a traffic responsive signal system that automatically events. What began as a baseball stadium has become a adjusts to real–time conditions, we significantly increased the community building venue ­ not only having a positive economic capacity and efficiency of many intersections giving you and impact, but also creating a greater sense of pride in our City. your family more time to do the things you want instead of sitting at red lights. We also installed 40 wayfinding signs 2012 also saw the adoption of an update to the City’s Comprehensive highlighting 26 different destinations throughout the City to help Plan and the Future Land Use Map that will be integrated into the residents and visitors find the places they are looking for, and in Comprehensive Plan in 2013 after additional public input. These Sugar Land fashion, they are not only signs, but visible, attractive strategic roadmaps will help ensure the quality of life that you enjoy testaments to all the things that make us proud of Sugar Land! now is maintained as our City continues to grow. Without a doubt, 2012 was a successful year. But what made it We maintained a strong financial performance in 2012, as seen such a great year isn’t that we were able to cross so many things through our continued financial strength, outstanding AAA credit off a list; rather, it is that all of our accomplishments have added ratings for the second year, and the ability of our City to attract such value to our City. major business development. Several major redevelopment and economic development projects were approved. These Congratulations to you on a successful year, and thank you for projects, including Imperial, Costco, Texas Instruments and Fluor, all you have done to make Sugar Land what it is today. strengthen the City’s revenue streams through enhanced property and sales taxes. But, more importantly, they also make it more James A. Thompson convenient to live, work, shop and play without ever having to Mayor leave Sugar Land. We worked hard to ensure these projects did not require compromising Sugar Land’s beauty and high standard Allen Bogard of development. City Manager2
  • 5. Sugar LandHonored in 2012 The City of Sugar Land received regional, state and national recognition for its services, initiatives and innovative programs in 2012.„„ Sugar Land was recognized by the Houston–Galveston „„ The Sugar Land Parks and Recreation Department received Area Council with its “Best All–Around Clean Air an Arts and Humanities Award from the Texas Recreation Leadership” award for the City’s positive impact on air and Parks Society for the City’s Bernar Venet Sculpture quality within the Houston Region. Garden, previously displayed at Oyster Creek Park. Many citizens enjoyed the public art exhibit that enhanced the„„ Honored for the fourth year in a row, the Sugar Land quality of life in Sugar Land. Development Corporation (SLDC) and the Sugar Land 4B Corporation (SL4B) were awarded a “Certificate for „„ The Arbor Day Foundation recognized Sugar Land as a Achievement of Economic Excellence” from the Texas Tree City USA community. Sugar Land was one of only 73 Economic Development Council. Achievements were communities in Texas to receive the recognition and the based on strong involvement with economic, real estate first in Fort Bend County. and industry professional organizations, qualified „„ Four years after being named the nation’s first training, economic development certification training and “Community of Respect,” the Anti–Defamation League well organized and coordinated economic development (ADL) again recognized Sugar Land for its ongoing strategies and plans. commitment to foster an inclusive and respectful„„ Sugar Land Regional Airport’s Global Select was among community. Sugar Land has been a recipient of the the top 10 Fixed–Based Operator’s in the Western award every year since the program’s inception. The Hemisphere. Sugar Land Regional Airport’s focus is on “Community of Respect” program is an initiative to help corporate aviation while providing general aviation governments, non–profit organizations, faith institutions, needs, which has established the airport as an important businesses and institutes of higher learning create an part of economic development, job creation, corporate atmosphere that rejects prejudice and fosters respect and access to local markets, facilities and services to house an appreciation of diversity. corporate aviation departments. 3
  • 6. Sugar La nd 2 0 12 Population  84,511* Area 35.12 square miles Median household income $102,270 Industrial space 8.2 million square feet Office space 7.5 million square feet Retail space 7.6 million square feet Multi–family units 2,019 Single–family homes 25,128 Assisted living units 673 Townhomes 787 *projected City estimate4
  • 7. INTRODUCTIONF iscal year 2011–2012 was a productive year entertainment venues, and we responded. Sugar Land of proud accomplishments. The vision and continues to become a destination–location. Constellation direction of the City Council combined with a Field hit a home run as it welcomed baseball fans in its strong management team enabled Sugar Land 2012 inaugural season, breaking numerous attendanceto prosper. The City maintained a strong, responsible records and clearly becoming a favorite landmark forgovernment while attracting new businesses and year–round entertainment in our community. Plans for abuilding important infrastructure to support a growing, new indoor performing arts center and festival site willdiverse community. accommodate even more than visitors who will spend money and help further strengthen the local economy.This State of the City report provides an overview ofthe City’s finances, departments and services while Citizen input provided over years of community meetings,emphasizing current and future projects benefiting the surveys and other public forums continues to help uscitizens of Sugar Land. shape our plans to offer diverse community projects that enhance our quality of life. Plans are underway thatSugar Land continued to demonstrate strong city fiscal could bring new parks, public spaces and recreationalresponsibility and the proven ability to manage capital facilities to the area new places for the Sugar Landinvestments successfully. This was seen in proactive community to fill with memories of family outings, rarefiscal strategies that focused on effective use of resources, bird sightings and cherished cultural celebrations. Agood value in services for tax dollars spent, and the City’s study of the State of the City’s Cultural Arts will helpcontinued top Triple A credit rating, which has allowed provide direction on how to enhance Sugar Land’sus to finance projects at historically lower rates. cultural landscape. New green spaces and recreationalPublic safety will always be a top priority with the City. facilities will provide intrinsic environmental, aestheticA strong foundation for a safe community is built through and recreational benefits to our city and enhancecommunity and interagency efforts, crime prevention property values, generate municipal revenue and enticeeducation and emergency preparedness partnerships. businesses to relocate here. As we look ahead to 2013, weEnforcing local codes and working with neighborhood will continue to look for opportunities to fulfill thatassociations will continue to protect our homes. collective vision and ensure the highest quality of life available. Together the future appears even moreA good quality of life involves careful planning. promising and exciting than ever before.Our citizens expressed the need for cultural and 5
  • 8. FINANCIAL OVERVIEW The City maintained a strong financial performance in 2012 with B U D G E T B R E A K D OW N F Y 2 0 1 2 conservative staffing levels and no new positions added, along ( U N AU D I T E D ) with our continued outstanding AAA credit ratings for the second year in a row. PERCENT REVENUES FY11 FY12 CHANGE Financial Management Policy Statements approved by City Property Taxes $27,581,141 $28,242,085 2.4% Council guide the city manager and staff in preparing the annual budget. The City takes pride in preparing a conservative budget Sales Tax 39,813,970 43,201,823 8.5% and estimating expenditures that ensure spending cuts will not Other Taxes 6,881,459 7,603,664 10.5% be needed during the middle of the year. The City must end the Permits 2,353,686 2,321,285 –1.4% year lower than budgeted; exceeding the budget is not an option, Grants & Other 3,236,924 4,117,799 27.2% as it is a legally binding document. Charges for Service 57,369,897 61,420,536 7.1% The budget adopted by City Council provides the maximum Fines & Interest 3,788,265 3,574,564 –5.6% amount of funding for the year. The needs of the City must be Bond Proceeds* 141,028,294 32,171,260 –77.2% balanced to determine how resources will be spent and ensure responsible expenditures. When revenues come in higher than Contributions 7,802,511 7,578,014 –2.9% anticipated, as they did this year, those funds are available for Total Revenues 289,856,147 190,231,030 –34.4% one–time expenditures or capital needs, or they are placed in reserve to meet unexpected needs. Sugar Land was again fortunate that revenues exceeded estimates in PERCENT EXPENDITURES FY11 FY12 fiscal year 2012 – sales tax receipts were slightly higher than budget CHANGE due to growth in commercial areas. The opening of Constellation Field General & Admin 12,714,762 13,071,886 2.8% had a positive influence on revenues from the impact of almost half–a– Public Works 8,238,480 8,564,360 4.0% million visitors to the stadium this year. Sugar Land Regional Airport, Parks & Recreation 4,804,216 4,769,751 –0.7% a self–supporting operation, exceeded estimates on fuel sales. Water Community 4,603,370 4,963,745 7.8% and wastewater revenues continue to support the City’s water utility Development operations and were reinvested through improvements to the system. Police 17,166,956 17,340,371 1.0% In January 2012, the City transitioned to a self–funded medical Fire 11,325,375 10,236,810 –9.6% plan for its 642 employees and their dependents. The plan is Debt Payments 31,112,538 45,631,218 46.7% administered by Cigna and utilizes the benefits of Cigna’s network Equipment & Other 9,263,320 7,758,245 –16.2% of medical providers, while the City began paying claims instead Construction ** 160,665,473 34,985,902 –78.2% of premiums. The City placed increased emphasis on wellness Utilities 18,865,222 17,426,687 –7.6% and preventative care and realized a benefit from reduced claims and savings in future health care costs. Airport 12,136,190 14,726,672 21.3% Insurance 5,175,289 6,205,066 19.9% A mid–year review of capital needs and available funding allowed Total Expenditures 296,071,191 185,680,712 –37.3% City Council to accelerate several projects, including an emphasis on sidewalk rehabilitation. The City combined $1.5 in savings with * Bond proceeds fluctuate from year to year depending on construction budget additional funding allocated for the fiscal year 2013 budget to address ** Capital projects are budgeted for project length and not fiscal year, construction is nearly 220,000 linear feet of sidewalk during fiscal year 2013. based on annual funding and not actual expenditures6
  • 9. O P E R AT I N G R E V E N U E S Contributions 4% Property Taxes Bond Proceeds 15% 17%Fines & Interest 2% Sales Tax 23% 32% Charges for Service 4% Other Taxes 1% Permits 2% Grants & Other O P E R AT I N G E X P E N D I T U R E S Insurance General & Admin 3% 7% Airport 8% 5% Public Works 3% Parks & Recreation Utilities 9% 3% Community Development 9% Police 19% Construction 5% Fire 25% Debt Payments Equipment & Other 4% 7
  • 10. COMMUNITY PLANNING The City of Sugar Land’s a n d E N V I R O N M E N TA L S E R V I C E S D E PA R TM E N T helps ensure a safe, beautiful and livable city through the enforcement of codes and standards that ensure well planned quality developments. Department divisions include development planning, code enforcement, residential rental licensing, food inspection and the Community Development Block Grant (CDBG) program. Key achievements in 2012: „„ Several key planned development applications were approved by the Planning and Zoning Commission and City Council during 2012, including the Imperial/Tract 3 and Telfair developments. 1. City Council approved the Imperial General Land Plan Amendment 1 and zoning applications for 690–acres. The majority of the development in Imperial was Constellation Field and the associated street construction. 2. Several key projects continue within the Telfair commercial area near U.S. Highway 59 – these include a Costco store, the future office campus for Texas Instruments and Fluor and planning for a performing arts center. „„ The Future Land Use Plan map was updated in June. The map was part of a project that provided land–use recommendations for property south of the Brazos River. City planners also participated in a project to update the City’s Master Thoroughfare Plan. „„ The Department’s CDBG program assisted with funding for the rehabilitation of the City’s Community Center into a multi–purpose Senior Center/Community Center. „„ Public safety and customer service were priorities for food inspection, residential rental and code enforcement programs during 2012.8
  • 11. The T R A N S P O R TAT I O N a n d L O N G - PERMIT VALUATION & REVENUE:R A N G E P L A N N I N G D E PA R TM E N T leads New single–family homes permitted 391the development, maintenance and implementation of theCity’s Comprehensive Plan and ensures quality growth by Average residential $299,180 construction valuefacilitating the development of the City’s master plans. The 2011 average residential $273,826department is also responsible for implementing the City’s appraised valueComprehensive Mobility Plan that establishes the City’s 2012 average residential $275,435 appraised valuelong–term mobility vision, as well as coordinating regional Total valuation permittedefforts to facilitate implementation of the City’s transportation $141,652,789 (residential and commercial)objectives. (*Average appraised value is from tax rolls of all residencesKey achievements in 2012: within the City limits.) „„ The City completed an update to chapters one through 5 HOUSING of the City’s Comprehensive Plan , establishing a common Single–family homes 25,128 vision, goals and objectives to guide the City’s activities. Multi–family units 2,019 The new Comprehensive Plan incorporates the principles of the City’s Vision 2025 document and is the culmination Townhomes 787 of extensive input from the community. Assisted Living units 673 „„ The City is well underway with an update to the City’s Pedestrian and Bicycle Master Plan. This plan LAND USE MIX will identify a network of trails, sidewalks and other Residential 70.89% facilities to connect walkers and cyclists to destinations Commercial 16.05% throughout the City. The plan’s development included Retail 13.06% extensive outreach to stakeholder groups and the community and has been guided by a Pedestrian and Bicycle Task Force, an 11–member group comprised of ETH N ICITY *Includes American Indian and Alaska Native, Native Sugar Land citizens. The plan is scheduled for adoption in Hawaiian and Other Pacific Islander, some other race the summer of 2013. and two or more races.The PERMITS a nd INSPECTIONS 10.6% 2.3% Other* HispanicD E P A R T M E N T is committed to public safety and or Latino**enhances quality of life by providing plan review and otherpermit and inspection services that ensure code compliancein the development and redevelopment of buildings and theircomponents. Key highlights in 2012: 52% 35.3% White „„ Completed 21,047 inspections Asian „„ Issued 7,583 permits „„ Reviewed 876 commercial plans, plus 35 irrigation plans, and 1,438 residential plans, plus 509 irrigation plans Black or African American 7.4% „„ Contributed significant resources toward building code compliance and completion of Constellation Field **According to the U.S. Census, people who identify their origin as Spanish, Hispanic or Latino may be of any race, so the total of all race categories will equal to more than 100 percent. SOURCE: 2010 Census 9
  • 12. 10
  • 13. ECONOMICDEVELOPMENTThe O F F I C E o f ECONOMIC R E LOC AT ION, R E T E N T IOND E V E L O PM E N T works to create a sustainablebusiness environment that promotes a consistent, quality A N D E X PA N S I O Neconomy that enhances residents’ standards of living Sugar Land’s stable local economy provides an excellentand provides the City with necessary financial resources location for relocating and expanding firms to thrive. Inthrough an expanded and diversified tax base. The fiscal year 2012, significant relocations were announced,Sugar Land Development Corporation and Sugar Land 4B including several Fortune 500 firms that operateCorporation (SL4B) each collect a quarter cent sales tax that internationally and other national and local firms. Thesedirectly funds economic development programs and City combined projects will result in more than $221 million inactivities. The focus of SLDC is business recruitment and new capital investment, 1000 new jobs, 2,000 retained jobsretention initiatives, while SL4B focuses more on quality– and more than 423,000 square feet of newly constructed orof–life initiatives and strategic development projects. leased space. 11
  • 14. FORT U N E 500 F I R MS „„ Costco Wholesale Corporation operates 592 clubs in 9 countries with 92,000 employees. It was identified by a survey conducted in 2009 as Sugar Land’s most desired retailer. In 2011, the company began looking for a site in the Houston area. Costco plans to open its retail club at the northeast corner of U.S. Highway 59 and University Boulevard next summer. More than $10 million in new capital will be invested and 150 jobs created. „„ Fluor Corporation is the largest U.S.–based, publicly traded engineering, procurement, construction and maintenance services firm. One of Sugar Land’s long–time employers, Fluor Enterprises is in the process of purchasing additional land in Sugar Land and developing a plan to remain in Sugar Land in Telfair’s commercial development. Fluor’s current lease expires in 2021, and it plans to build a new multi–building corporate campus to operate more efficiently. The site will be on 50 acres at the southeast corner of U.S. Highway 59 and University Boulevard in Telfair. More than $165 million in new capital will be invested and 2,000 jobs retained. Next steps include Fluor’s finalization of a land purchase agreement with Newland Communities and formal applications for incentives outlined in a recently approved memorandum of understanding. „„ OptumRx is a division of United Health Group, a company that provides pharmacy benefits management. It will be hiring 330 claims processers, pharmacists and various training and management positions at its new 53,000–square–foot Granite Towers II location, which opened in fall 2012. „„ Schlumberger is the world’s leading supplier of technology, integrated project management and information solutions to customers working in the oil and gas industries. The product centers at the Sugar Land campus support field operations by developing and manufacturing products to find and produce hydrocarbons more effectively. The company added a new division for research and development to support oilfield operations in a new office building on the property. This project is anticipated to add 25 new jobs to the Sugar Land facility. „„ Texas Instruments, Inc. serves the world’s most innovative electronics companies with analog and digital semiconductor design and manufacturing. It operates in more than 35 countries serving more than 90,000 customers worldwide. Texas Instruments has approximately 35,000 employees worldwide. The company will build a new 155,000–square– foot business and development facility at the northeast corner of U.S. Highway 59 and University Boulevard in Telfair in early 2014, resulting in more than $35 million in new capital investment and more than 375 jobs.121212
  • 15. OT H E R I N T E R NAT IONA L , „„ Noble Drilling Services is a leading offshore drilling contractor for the oil and gas industry. It has maintainedNAT IONA L A N D LOC A L F I R M S offices in Granite Towers in Sugar Land since 2001. In „„ ICAP Energy LLC , a broker of global financial market addition, Noble houses its corporate aircraft at the Sugar information, relocated in July and occupies 4,045 square Land Regional Airport. Noble announced the location of a feet. It is a leader in the energy and shipping industries, new training facility in 29,000 square feet of leased space in providing brokering and advisory capabilities to a broad the Sugar Land Business Park. The facility, planned for mid spectrum of businesses worldwide. The company 2013, will provide simulator– and classroom–based training employs approximately 350 staff in London, North for its offshore oil exploration and development crews. The America, Amsterdam, Bergen, Singapore and Sydney. The company is investing more than $7.5 million in new capital. company cites the surrounding hotels and restaurants in „„ Team Industrial Services, Inc. offers industrial services Sugar Land Town Square as attractive amenities for its related to the construction, maintenance and monitoring of employees and clients. piping and associated systems. The company announced „„ Unique Industrial Products is a local company plans to relocate its global headquarters to 27,000 square that supplies engineered products to manufacturers in feet in Granite Towers II with a projected move–in date the plumbing, gas, electrical, fire protection and HVAC during the first quarter of 2013. industries. The company is planning an expansion on a „„ Validas Inc., a software service company that offers new site adjacent to the company’s current facilities on solutions for helping businesses and consumers save Cardinal Meadow. The company plans to add 100,000 money on wireless bills, relocated its headquarters to square feet of warehouse space to expand its current Sugar Land Town Square in August. In its new 5,725– operations. square–foot office space, Validas currently employs about „„ World Trading Company is an Internet retailer that is 20 workers and has plans to grow and add to its existing adding 140,000 square feet to its existing building located workforce. Chief Executive Officer Tom Pepe stated that at 12999 Executive Drive, adjacent to U.S. Highway 59 Sugar Land’s great local amenities and talent were driving south of Corporate Drive. factors in the relocation decision. 13 13
  • 16. EXPANDING COMMERCIAL BASE Table 1 At the end of fiscal year 2012, Sugar Land had more than 23 IMPACT OF COMMERCIAL million square feet of commercial space; this included 7.5 DEVELOPMENT ON RESIDENTIAL HOMES million square feet of office space, 7.6 million square feet of 7.5 million square feet Office space retail space and 8.2 million square feet of industrial space. Sugar 7.6 million square feet Retail space Land residents benefit from the location of corporations and 8.2 million square feet Industrial space other businesses. In addition to the local jobs for residents, they 23.3 million square feet total – an average annual 5–year growth of 5 percent provide substantial financial support to the City that translates Source: CoStar to tax savings for residents. While the estimated cost of City services for the average household was $2,290 in fiscal year $2,290 Average City services cost per home 2012, the average tax bill was $784 due to commercial properties $784 Average City property tax bill and sales taxes effectively subsidizing $1,506 for each household. $1,506 Commercial subsidy per home See Table 1. Source: City of Sugar Land Office of Budget & Research The City property tax rate remains one of the lowest in the state for communities of similar size due to the strong commercial Table 2 presence in the City. Valuation per capita is a way of calculating SUGAR LAND VALUATION PER CAPITA the inherent taxable value or wealth of a community; it is the Total tax base (billions) $9.50 total taxable value divided by the number of residents. At Valuation per capita 112,400 $112,400, Sugar Land has a valuation per capita far higher than Average valuation per capita of Texas any Texas city in its population size group, 60,000–110,000. Of 67,134 cities with population 60,000–110,000 the 16 cities in that population size group, the average valuation Source: City of Sugar Land Office of Budget & Research per capita is approximately $67,134. See Table 2 . PER FOR M I NG A RTS CEN T ER I M P E R I A L DE V E LOPM E N T Design began on the future performing arts center proposed The first project to open within the Imperial Development for a 21–acre site near the intersection of U.S. Highway 59 was Constellation Field. Major collector streets of Imperial and University Boulevard. A letter of intent with ACE SL, LLC Boulevard and Stadium Way were constructed to support approved in August by the Sugar Land Development Corporation the ballpark and future development. A new traffic signal and Sugar Land City Council established the process to begin was installed at State Highway 6 and Imperial Boulevard as programming and schematic design for the facility. The City well as a dual–lane roundabout at Imperial Boulevard and intends to create a financially feasible, operationally self– Stadium Way. Water, wastewater and drainage infrastructure sustainable signature facility that will promote economic was also completed. The City’s continued goal is to guide the development, create jobs and enhance educational offerings. To redevelopment of the Imperial Sugar refinery site and the Tract help give them input on the facility’s amenities, appearance and 3 property to accomplish a balanced, quality development. function, 2 planning charrettes were held in the fall with team Important objectives include historic preservation of key members from ACE, the architects and the City. The schematic buildings, continued aesthetic/architectural quality and designs are expected to be completed and ready to share with economic development to create a successful and vibrant the community in March 2013. No timeline has been set for community project. completion of the project. The venue will be located in Telfair within a larger mixed–use development that includes the future campuses of Fluor Enterprises, Inc. and Texas Instruments, Inc., and other proposed uses, such as a hotel and restaurant.14
  • 17. 2012 TOU R ISM M A R K E T I NGThe City of Sugar Land has completed year one of a 3–year tourism marketingpilot program. The goal of this program is to establish Sugar Land asa regionally, nationally and internationally recognized destination forconventions, meetings, events, trade shows and leisure travel. Sugar Land’shotels, attractions, restaurants and retailers will all benefit from the salesand marketing efforts. Funding for the tourism marketing pilot programis generated by the City’s hotel occupancy tax, funds restricted to tourism/marketing programs and historic preservation for Sugar Land initiatives. Thisprogram is focused on increasing visitors to Sugar Land and will contributeto increased sales tax revenues, economic growth and development of thecommunity. Year one focused on building the foundation of the Sugar Land Constellation Fieldvisitor brand as well as exploring the long–term structure of the program.In addition to promoting events and attractions in publications, Sugar Landalso contracted with Belmont Icehouse advertising agency to establish thelook and feel as well as key messages for the Sugar Land visitor brand.By utilizing these branding guidelines, Sugar Land’s tourism programwill present a cohesive brand, ensuring that the VisitSugarLandTX.comwebsite, tourism publications and ads have the same look and feel.HOUS TON MUS E UM OF NAT U R A LSC I E NC E AT S UGA R L A N DThe Hall of Paleontology has been expanded and is now twice its original size.Arranged in chronological order, it features a triceratops and many exquisitefossils from the Paleozoic era, as well as a large collection of trilobites, extinctarthropods, Stenopterygius, Holzmaden and a sea crocodile. A brand–new,saltwater aquarium includes a wide variety of fishes and aquatic life, such as Houston Museum of Natural Science at Sugar Landtangs, triggerfish, butterfly fish, live coral, sea anemones, starfish, sea urchins,cleaner crabs, banded coral shrimp, harlequin shrimp and hermit crabs.S UGA R L A N D TOW N SQUA R ESugar Land Town Square is a 32–acre, award–winning, mixed–use, public–private development. It is now fully developed and contains upscaleretail and restaurants, Class A offices, a hotel and conference center,residential condominiums and City Hall. Retailers that opened in TownSquare in fiscal year 2012 included Sur la Table, Gem and Bead Gallery,Pinot’s Palette, Brilliant Sky Toys and Books and Revolution Studio. Newrestaurants included Ruggles Green, Guru Burgers & Crepes and BLU. The1.3–acre plaza hosted 200 free events in fiscal year 2012 attended bynearly 100,000 people a 3 percent increase in turnout over fiscal year2011. Events included Fitness in the Plaza, Halloween Town, ChristmasTree Lighting and the New Year’s Eve event, as well as art and fashion Sugar Land Town Squareshows, international festivals and awareness campaigns. 15
  • 18. SUGA R LA N D SK EET ERS A N D CONST E L L AT ION F I E L D Opening Day at Constellation Field of the Sugar Land Skeeters’ inaugural minor league baseball season was April 26. It was a successful season that included unprecedented records and recognition. „„ The ballpark set an Atlantic League attendance record of 465,511. „„ When compared to minor league teams affiliated with Major League Baseball, Sugar Land ranked third in Texas behind the Triple A Round Rock Express and Double A Frisco Roughriders. „„ In a national comparison of all professional minor league baseball teams, both affiliated and independent, Sugar Land’s average game attendance was in the top 25, with 6,751 guests per game. „„ Constellation Field was chosen via fan vote for Baseball America’s 2013 Great Parks Calendar. „„ The Skeeters organization was named a runner–up for Baseball Digest’s 2012 Organization of the Year. „„ The stadium was selected to host the Southland Conference Baseball Tournament in May 2013. Constellation Field serves as a year–round venue for community events, such as concerts and sports tournaments. It has a variety of dynamic settings, accommodating intimate catered events to large–scale stadium seating of up to 5,000 for on–field events. The stadium offered a variety of indoor and outdoor meeting and party rooms for businesses, weddings or other events. The stadium’s first 2 concert events were performances by REO Speedwagon and ZZ Top. E D U C AT I O N A N D W O R K F O RC E Sugar Land’s workforce continues to be one of the highest educated in the state. Table 3 Fifty—four percent of adults have attained a bachelor’s degree or higher more than WORKFORCE COMPARISON twice the state and national levels. This highly educated workforce also translates Sugar into a highly paid workforce. The City’s median household income in 2012 was more Texas U. S. Land than double the state’s median. Median income is typically used by municipalities 2011 Educational and measures the midpoint in the entire range of household incomes. At the end of Attainment 54% 25.2% 27.5% (Bachelor’s degree the fiscal year, Sugar Land’s annual unemployment rate was 4.5 percent, significantly or higher)* lower than the state–wide unemployment rate of 6.3 percent and the national rate of 7.6 2012 Median percent. See Table 3. Household $102,270 $47,622 $50,157 Income** Sugar Land is home to several higher education institutions, including the University of Average Houston System at Sugar Land and Wharton County Junior College, located on the same Unemployment 4.5% 6.3% 7.6% FY12*** campus and offering undergraduate and associate programs. In addition to working *Source: Claritas Deomographic Report 2011 to meet the demand for graduate degree programs, the campuses also offer non–credit ** Source: ESRI Community Profile (2012 Data) ***Source: Texas Workforce Commission Sept. 2012 courses responsive to community and business needs including language, computer training, healthcare and business classes.16
  • 19. SUGA R L A N D R EGIONA L A I R PORTSugar Land Regional Airport (SLRA) is the fourth largest airport in the greaterHouston area and the foremost general reliever airport in the southwestsector. Approximately 250 operations (takeoffs and landings) occur eachday that accommodate the largest business jets and serve more than 100Fortune 500 companies annually. SLRA’s close proximity to the Houston/Gulf Coast region as well as on–site U.S. Customs service minimizes “chairto air” travel time for busy regional and international corporate executives.As an enterprise department of the City, SLRA does not rely on propertytax support. Hangar leasing and fuel sales are the airport’s main revenuesources. Accomplishments during fiscal year 2012 follow: „„ The Federal Aviation Administration (FAA) has developed a new system for designating the 3,000 general aviation airports within the United States. Sugar Land Regional Airport was designated a “National General Aviation” airport, one of 84 in the country and one of only 8 in Texas. The designation emphasizes SLRA’s importance within the overall aviation system. „„ On Jan. 19, a formal ribbon cutting ceremony was held at the completed Taxilane Juliett site, a project that accommodates aviation departments interested in relocating to Sugar Land. An FAA grant administered by the Texas Department of Transportation Aviation Division funded 90 percent of the $7.8 million project. Taxilane Juliett includes 10 acres of 16–inch–thick concrete taxilane and associated aircraft parking apron. The project provides 7 leasable sites for corporate hangars ranging in size from 120 x 120 feet to 150 x 250 feet. A portion of a street renamed Lee Duggan Drive was reconfigured to accommodate Taxilane Juliett. The new roadway will serve 8 corporate hangars and honors the former mayor who was instrumental in the purchase of the airport. WEBSITE „„ Café Select, the airport–managed coffee shop, opened for business on The Office of Economic Development March 5. After months of negotiations with Starbucks, the popular launched a new website – brand is now available to airport patrons and visitors. Breakfast, www.sugarlandecodev.com – that lunch and snack items are also available 7 days a week. highlights the City’s economic development „„ Anson Air began construction of a new $3 million general aviation successes and will keep the City competitive flight training facility. for new jobs and capital investment. Site selectors and other decision–makers who „„ Business aviation grew by 30 percent over fiscal year 2011. Parking browse the site have access to useful improvements completed during 2012 included a new 20–space, information such as demographics, available secure, covered valet parking lot for aviation customers and a 70– properties, research reports, site selection space public parking lot for the general public and airport staff. data, incentives, partner agencies and „„ Texas Department of Transportation Aviation awarded SLRA community/quality of life amenities. The a $1 million grant in May for the engineering portion of a site also highlights the City’s major corporate project to relocate Taxiway Foxtrot to the east to meet FAA businesses and top employers. clearance requirements. 17
  • 20. PUBLIC SAFETY S U G A R L A N D P O L I C E D E PA RTM E N T SUGAR LAND POLICE During 2012, the The police department created a task force D E P A R T M E N T (SLPD) secured $126,000 in grant funds for efforts intended to reduce crime. The criminal investigations that included the impact team, the criminal division maintained a clearance rate for Part I crimes that was investigations division, the special crimes unit above the state and national averages. and crime prevention and patrol officers Other accomplishments and highlights during 2012 follow: „„ The department increased its focus on the apprehension of „„ In 2012, the response time for 93 percent of all priority 1 online child predators by working with the Internet Crimes calls (i.e., urgent calls such as shootings or armed Against Children task force in the greater Fort Bend/Harris robberies in progress) was less than 7 minutes, and 89 County region. To aid in processing crime scenes, two civilian percent were under 5 minutes. employees were certified as crime scene investigators by „„ As part of an initiative to reduce crime, an additional officer the International Association for Identification. was added to SLPD’s impact team, a group of officers who „„ A Special Response Team (SRT) was created to address focus on “hot spots” of criminal activity such as vehicle large–scale events. Equipment was purchased for the team, burglaries or residential burglaries. This team has been and SRT training throughout the department continues. successful in catching criminals before they commit crimes. Additional training in 2012 focused on the following areas: „„ Residential burglaries increased in 2012 compared to 2011, so 1. All sergeants received training for officer–involved the police department created a task force that included the shooting investigations. impact team, the criminal investigations division, the special crimes unit and crime prevention and patrol officers. The task 2. Reality–based training for all officers is being implemented. force’s patrol and surveillance efforts resulted in numerous 3. Additional firearms training for handguns and rifles arrests. The team widely distributed crime prevention was initiated. messages that emphasized tips to avoid burglaries.18
  • 21. S UGA R L A N D F I R E D E PA RTM E N TSafety for residents is the number one priority of the SUGAR LANDF I R E D E P A R T M E N T (SLFD). This is accomplished by providingsuperior fire protection and emergency services that protect lives, health,property and the environment keeping Sugar Land a “Safe City.”Accomplishments and highlights during 2012 follow: „„ Fire extinguisher training and fire evacuation drills were provided to an increased number of schools and businesses. „„ Three additional personnel were trained to the EMT–I level (intermediate emergency medical technicians are trained to perform advanced lifesaving techniques such as intubation and defibrillation), with two more planned. „„ Implemented a new entry policy called Entry Standard Operating Procedure (ESOP) this process ensures proper safety procedures and resources are in place before firefighters enter a burning structure. This ESOP outlines steps necessary to stabilize an incident, such as securing utilities (i.e., electrical, gas, etc.) prior to entry. „„ In 2012, the average response time for calls in the City was 5.2 minutes, and responses to calls in the ETJ (Extraterritorial Junction) averaged 5.5 minutes. „„ Developed countywide “May Day” procedure and training this allows a consistent process to be used by all Fort Bend County agencies when a responder becomes lost or trapped inside a structure. „„ Trained 26 additional Incident Safety Officers this is a 16–hour course developed by the National Fire Academy that focuses on the officer in charge and driver positions. „„ Increased training hours by 20 percent SLFD achieved a 100 percent passing rate for annual the Physical Performance Test.During 2012, SLFD responded to 6,671 calls for services, including 4,109emergency medical responses, 101 hazardous materials responses and 26structural fires.Safety, quality training and public education ensure Sugar Land remains a“Safe City.” 19
  • 22. E M E RG E N C Y M A N AG E M E N T t Eme men rg ge en na c a y m TheS U G A R L A N D D E PA R TM E N T o f to the City’s EOP addressed coordination with the E M E R G E N C Y M A N A G E M E N T was busy City’s 9 Levee Improvement Districts during floods. during 2012. It began with an update of the City’s Emergency Several training activities were conducted with the Operations Plan (EOP). The state’s approval of the EOP signified Levee Improvement Districts to ensure each agency that the City has achieved an “Advanced Preparedness” level, understands emergency response responsibilities. the highest possible, through the year 2017. Emergency management coordinates the City’s All Hazard Assistance was provided to many departments, including Incident Management Team. The team includes members from the following: most City departments who are trained to work in various incident management positions. The team utilized during „„ The Public Works Department was assisted with the planned special events and emergency incidents. Members renewal of the City’s debris management contract. also deploy when needed to locations around the state „„ The Fire Department benefited from a $250,000 grant to and nation. Emergency management skills are honed and replace all radios with the latest digital models. experience is gained during deployments that benefit Sugar Land during local emergency situations. „„ A new program was coordinated with the police and fire departments to recycle older public safety radios. The City implemented a local emergency radio station during These radios were made available to non–public safety 2012. The station enables the City to broadcast emergency departments. This program extended the life of existing information to citizens and visitors on AM 1650. This new radios and greatly enhanced citywide communications. tool will provide another way to communicate important information during emergencies. Signs were installed at „„ Support was provided to the engineering department to locations along major thoroughfares throughout the City. identify flooding issues facing the City. An addendum20
  • 23. PU B L I C SA F E T Y BY T H E N UM BE RSSLPD SLFDEmergency Calls for Service Free Smoke Alarms installed568 303Non–Emergency Callsfor Service Inspections 2,16425,516Sworn Officers Citizen Contacts (Fire Drills, Stations Tours, Etc.)149 62,537Response Time for Response Time forEmergency Calls Emergency Calls4:33 5:21 Personnel holdingCitations Issued Intermediate/Advanced/ Master Certifications20,325 75Adult Arrests Personnel Holding EMT I or Higher3,681 42Charges Filed Personnel Holding HazMat Certifications/Techs25,888 36Texas Department ofTransportation Grant ISO Ratingfor Speed Enforcement 269,997Training Hours15,238Graduates of Citizen PoliceAcademies51Graduates of CommunityAssistance Support Team10 21
  • 24. INFRASTRUCTURE The City of Sugar Land’s ENGINEERING Other accomplishments and highlights during 2012: D E PA R TM E N T ensures a high standard for public „„ The new responsive signal system was completed in infrastructure. Engineering oversees development plan 2012 and is the first in the region that enables traffic review of public infrastructure; design, development and signals to respond to real–time traffic conditions. construction of capital improvement projects; development “Smart” technology enables the system to intuitively of public infrastructure master plans; regional coordination adjust traffic signals along State Highway 6, Williams of public infrastructure; interagency coordination; and Trace Boulevard, Sweetwater Boulevard and U.S. engineering support. Accomplishments during 2012: Highway 90A. Sensors installed along these critical „„ The 2012 wastewater master plan was completed. corridors gather traffic volumes and transmit the data to pre–programmed signals with timing plans that „„ The thoroughfare master plan was adopted. accommodate traffic conditions. „„ Major revisions were implemented to City „„ The installation of wayfinding signs allows tourists design standards. and visitors to more easily find destinations „„ The design and construction of the Lexington throughout the City. This program was created Boulevard extension continued. to direct visitors along several major corridors throughout Sugar Land. The P U B L I C WO R K S D E PA R TM E N T „„ A citywide sidewalk assessment was completed that is responsible for the operation and maintenance of the identified 220,000 linear feet of deficient sidewalks. City’s public streets, traffic control devices, sidewalks and Construction to address all deficiencies was started drainage system and for right–of–way permitting. Other in 2012 and will continue through 2013. public works divisions include facilities, fleet, animal services and solid waste and recycling. „„ Repairs to Harman Street Bridge were completed in 2012 as the first project in the implementation of STR EETS A N D TR A FFIC a yearly bridge repair and maintenance program. Repairs to Kempner, Lexington, Gillingham, Sugar Land was the first city in the Houston area to install Greenfields bridges are planned for repair in 2013. flashing yellow left turn arrows to improve intersection efficiency and alleviate congestion on several of the City’s busiest thoroughfares. Public works implemented flashing yellow arrows at 31 intersections.22
  • 25. Sugar Land ANIMAL SERVICES had another record breakingyear with 500 adoptions, breaking the previous adoption record of 376.Other accomplishments during 2012: „„ Animal services had its first Mega Adoption Event at the Fort Bend County Fairgrounds. The event was a partnership with other Fort Bend County animal services agencies and helped adopt more than 80 animals in Fort Bend County, including 43 from Sugar Land. „„ Animal services volunteers gave more than 4,486 hours of their time to shelter animals and made a positive impact to the community. With volunteer help, staff members were able to participate in several off–site adoption events. „„ The Bark in the Park event at Constellation Field was a great success. Many of the shelter dogs hit home runs in finding new homes.S O L I D WA S T E A N D R E C Y C L I N GIn December 2011, the City implemented an enhanced solid waste andrecycling program that saves residents $800,000 per year. „„ Since implementation of the new solid waste and recycling program, residents recycled an average of 1,022 tons per month, a substantial increase over the previous program average of 340 tons per month. „„ More than 31 percent of waste has been diverted from landfills since the program’s implementation in December a 210 percent increase over the old program. „„ Prior to launching the new program, residents recycled 34 pounds per household per month. Residents are now recycling 81 pounds per household per month.Thanks to citizen participation, the City’s enhanced solid waste andrecycling program has been a huge success. The City will continue toeducate residents in hopes of increasing the diversion rate to 40 percent. 23
  • 26. The WAT E R U T I L I T I E S D E PA R T M E N T Other 2012 accomplishments include: ensures the City’s water is safe to drink and manages the „„ The water utilities department has 36 employees eligible Groundwater Reduction and Storm Water Management for state licenses. Of those 36, 30 have licenses. Twenty– plans, as well as Environmental Protection Agency and Texas five of these employees have double licenses in water and Commission on Environmental Quality regulatory compliance wastewater. 3 employees acquired their “A” water operators programs. The department oversees the City’s water supplies; license; there are only 826 “A” water licensed people in the state. water production, treatment and distribution; wastewater collection and treatment and customer service. „„ Scheduled preventative maintenance was completed for 5,225 valves, 3,737 manholes and 6,353 hydrants. Significant progress was made on the City’s new surface water treatment plant, the first plant in the City’s potable „„ The completion of a Gulf Coast Water Authority settlement water system that will treat raw surface water into drinking agreement will save the City more than $100,000 per year water standards. in water costs and allow the City to use its Oyster Creek water right for irrigation and lake filling. The surface water plant is being built to meet the Fort Bend Subsidence District’s mandated 30 percent reduction of „„ The New Territory Water Use Study and the Texas Water groundwater use by 2014. The City has partnered with local Development Board Scalping Plant Study were completed. private well owners and communities within Sugar Land’s „„ A $13,000 grant funded the installation of equipment for extraterritorial jurisdiction to follow the City’s planned the RiverPark Fluoridation System. strategies for meeting the groundwater reduction mandate as outlined in the City’s Groundwater Reduction Plan. „„ An energy curtailment agreement generates revenue of approximately $60,000 per year. The $69 million surface water treatment plant at Voss and Burney roads, expected to be operational by mid–summer „„ The Texas Comission on Environmental Quality (TCEQ) 2013, will supply 9 million gallons of water per day from Stormwater Program Audit and a TCEQ–required corrosion the Brazos River through the Oyster Creek canal system. study for the City’s groundwater and surface water supply The plant represents more than 10 years of planning and were successfully completed. is one of Sugar Land’s largest and most complicated capital „„ Revisions to the Drought Contingency Plan and updates to improvement projects. the water conservation program were completed.24
  • 27. FY12 FIGURESTable 1WATER UTILIZATIONAnnual system demand (billion gallons) 6.05Maximum peak daily demand (million gallons) 29.97System capacity (million gallons per day) 46.6Daily average demand (million gallons) 16.26Daily average demand per capita (gallons) 196Number of wells 17Average well depth (feet) 1,250Ground storage capacity (million gallons) 12(15 tanks @ 7 storage and distribution facilities)Elevated storage capacity (million gallons)/4 towers 4.3Miles of distribution line 421Number of water meters 27,857Number of fire hydrants 3,817Number of valves 5,225Number of bacteriological samples each year 1,247Number of grease trap inspections each year 500Table 2WASTEWATERSystem treatment capacity (million gallons per day) 13.5Daily average treated wastewater (million gallons 8.07per day)Pretreatment permittees 6Miles of sanitary sewer collection lines 395Table 3PUBLIC WORKSMiles of storm sewer/ditches maintained 338Number of storm sewer inlets maintained 7,635Number of inlet inspections 15,270Lane miles of streets maintained 782Square yards of pavement replaced 16,514Linear feet of repaired sidewalk 52,000Traffic signals maintained 79Linear feet of pavement markings re–striped 178,277 25
  • 28. R E C R E AT I O N A N D C U LT U R E Fiscal year 2012 was another year of accomplishments and accolades for the parks and recreation department. One of the most significant events during 2012 was the grand opening of the T.E. Harman Center, formerly known as the Community Center. The completely renovated 11,000 square foot facility is now home to senior adult activities and is available for community use. The public’s response to the new center has been tremendous – hours of operation were increased to meet the growing demand. The Imperial Park Recreation Center also had stellar participation this year. Day Camp 2012 was so popular that 25 additional spots were added, and participation increased in every athletic league and camp.26
  • 29. Partnerships flourished during 2012. The Sugar Land LegacyFoundation (on behalf of the City) accepted a grant from theDarden Foundation for the expansion of Eldridge Park Trail,expanding the trail to one mile and adding benches, signsand trash receptacles. The City also partnered with Fort BendLevee Improvement District10 and SL4B to create the newRiverPark Playground.Phase III of landscape improvement were completed alongU.S. Highway 59 from State Highway 6 to the Brazos River.The City acquired 75 acres at the intersection of EastonAvenue and Chatham Avenue in Telfair for a futuresports complex. Guests at the opening of the T.E. Harman CenterEvents held during 2012 included the following: „„ More than 6,000 people attended the City’s Cultural Kite Festival at Sugar Land Memorial Park. „„ The 28th Annual Eggstravaganza at Eldridge Park attracted more than 6,000 children and parents for a day full of fun egg scrambles. „„ More than 1,000 people attended the 4th Annual Memorial Day Ceremony at Sugar Land Memorial Park. „„ The 27th Annual Red, White and Bluefest brought more than 35,000 people to Oyster Creek Park to witness the largest fireworks display in the county! This event was also the recipient of an International Festival and Events Association award. „„ Sugar Land Town Square was transformed into The 27th annual Red White and Bluefest Halloween Town and taken over by 15,000 friendly pirates, princesses, goblins and ghouls, all of whom enjoyed candy cannons, a costume contest and much more. „„ The 9th Annual Christmas Tree Lighting put nearly 15,000 people in the holiday spirit with the lighting of a 40–foot Christmas tree, appearances by Santa and festive performances throughout the night. „„ To ring in the New Year, the City again hosted New Year’s Eve on the Square in epic fashion. State of the art lighting, fireworks, music, performances, walk– around entertainment and the world famous 3D midnight countdown mesmerized a crowd of more New Year’s Eve on the Square than 20,000. 27 27
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  • 31. A DM I N I S T R AT I O NThe City’s Administration is responsible for executing the „„ Posted video snippets and formal actions ofCity’s day–to–day operations in an efficient, cost–effective government meetings to the City website withinmanner while ensuring the superior delivery of public 24–hoursservices to residents. The City of Sugar Land operates as a „„ Launched integrated intranet policy site forcouncil–manager form of government, the most successful publishing citywide procedures, guidelinesand widely used form of government in cities with and standards for internal business processespopulations of more than 10,000. that fulfilled statutory, contractual andThe City Council is the legislative body elected to regulatory requirementsensure and carry out the best interests of the City and „„ Managed the administrative process and responseits constituents. The city manager handles the day–to– to filings for initiative/referendum petitionday City affairs, overseeing the budget, employees, theenforcement of laws and ordinances and implementing „„ Processed 29,162 records in response to publicCouncil’s vision. requests for information under the Public Information Act and collected $2,000 in response toThe City’s Administrative departments and offices are requests resulting in large amounts of personnel timedescribed here along with fiscal year 2012 highlights. „„ Provided support for implementation of a citywideThe OFFICE o f t h e C I T Y S E C R E TA R Y electronic document management system in allbuilds public trust and confidence in local government. city offices and departments by the end of fiscalThis is done through management of the decision–making year 2013processes; conducting elections; and striving to build a „„ Provided service to 30,271 residents, visitors,culture of transparency toward the vision of an open and vendors, consultants, city employees, offices andaccessible city. Key achievements in 2012: departments seeking information, directions, „„ Managed agenda process, enabling City Council to telephone communications and facilitated meeting debate, hear from the public and make decisions in communications between citizens and appropriate an open and accessible manner city personnel 29
  • 32. The OFFICE o f t h e C I T Y AT T O R N E Y The OFFICE OF BUDGET a n d RESEARCH handles legal matters, including the preparation of legal works with the city manager to prepare the annual documents, property acquisitions and the supervision of operating budget, including the funding for the 5–year Capital outside legal counsel. Key achievements in FY 2012 include: Improvement Plan and the 5–year financial forecast. The office is responsible for producing accurate financial analysis „„ Processed 563 written legal requests so that City Council has a full understanding of the financial „„ Provided legal services acquiring land for the Telfair impact of decisions. The objective is to ensure the stability Regional Park and Airport expansion of the City’s short– and long–term financial health. Key achievements in 2012 include: „„ Drafted and negotiated economic development agreements with Costco, Noble Drilling and „„ Identified capital project savings to allow funding of Team Industrial additional sidewalk rehabilitation and avoided the issuance of tax–backed debt „„ Negotiated memorandum of understanding with Fluor Enterprises for economic development incentives „„ Worked to minimize the impact of a surface water rate increase by spreading over two–year period – fiscal „„ Provided legal oversight for the Imperial general land years 2013 and 2014 plan and re–zoning process „„ Avoided water, wastewater and solid waste rate „„ Provided legal oversight for the baseball stadium increases in 2013 „„ Conducted supervisory training on employment laws „„ Led the review and adoption of revised Financial „„ Defended the City with regard to adverse claims and Management Policy Statements managed outside legal counsel for special projects. Municipal Court Prosecutor: „„ Coordinated with traffic and patrol divisions to improve trial process „„ Worked with code enforcement division to ensure compliance with ordinances30
  • 33. The COLLECTIONS a n d PROCUREMENTD E PA R T M E N T includes purchasing, treasury and municipal courtand ensures the City’s capability to accomplish these essential functionsof government while maintaining the financial abilities of the City. Thisensures these functional areas operate in a timely and efficient manner.Key achievements in 2012: „„ Increased the number of e–bills to 4,063 for utility customers, allowing residents to obtain their statements by email. The e–bills are an environmentally friendly and convenient option available to residents. „„ Implemented a new Interactive Voice Response system for outbound phone calls to remind defendants of court dates or non–appearance of court dates, allowing for a more streamlined process „„ Processed 648 City contracts The I N F O R M AT I O NThe OFFICE o f A C C O U N T I N G maintains the City’s fiscal T E C H N O LOGY D E PA RTM E N Tintegrity by ensuring all City resources are effectively managed in compliance provides the technology infrastructure,with all legal and policy requirements. By operating in a transparent training and support to allow the City toenvironment and providing consistent, effective and efficient services, this thrive, succeed and efficiently operate.department promotes mutual trust. Key accomplishments for 2012 include: Key achievements in 2012 include: „„ Received Certificate of Achievement for Excellence in Financial Reporting for the 28th year „„ Installed high speed communication fiber along State Highway 6 to allow „„ Received unqualified audit opinion for fiscal year 2011 the use of high–resolution traffic „„ Developed a procedure to recognize and record developer assets cameras for traffic management „„ Completed a 3–Tier Wireless ProjectThe H U M A N R E S O U R C E S D E PA R T M E N T is that gives traffic engineers the abilityresponsible for employee and risk management programs that develop a to remotely manage traffic signals“Championship Workforce.” Human resources partners with managers and view real–time cameras atand employees to provide programs and services that support the City’s intersections throughout the Cityorganizational culture, including the following “Champion Employees”values: honest and open communication, accountability, multicultural, „„ Developed an application for thepeople first and superior services. Key achievements in 2012 include: emergency management department that allows City staff to view and „„ Implemented an electronic document management system that update various emergency operations increased accessibility and management of employee files plans required by the Texas Division „„ Developed and implemented a citywide safety program to include an of Emergency Management accident review board, online training and a robust inspection program „„ Implemented an online „„ Negotiated group benefits contracts; managing the City’s first year volunteer management system for self–funded health insurance resulted in an overall 2 percent that allows citizens to view increase for all benefits with no added cost to staff volunteer opportunities, sign up for assignments and tracks „„ Enhanced wellness activities to include wellness challenges, volunteer hours incentive points and a citywide employee wellness fair 31
  • 34. City Secretary office welcoming citizens to a public meeting Sugar Land 101 Citizen Class touring Constellation Field The mission of theO F F I C E o f S T R AT E G I C C I T I Z E N I N V O LV E M E N T PLANNING a n d I NTE RGOV E R NM E NTA L The City offers several opportunities for residents to become R E L AT I O N S is to ensure the operations of the involved in their government. These include: City are aligned with the vision and priorities established by the City Council and to ensure the City’s „„ Boards and Commissions interests are protected and enhanced through active „„ Citizens Police Academy involvement in the legislative process and strong intergovernmental relationships. „„ Community Assistance Response Team Key achievements in 2012 include: „„ Citizens Fire Academy „„ Facilitated City Council adoption of the 2013 State „„ Community Emergency Response Team Legislative Agenda „„ Mayor’s Youth Advisory Council „„ Completed 14 regional/local intergovernmental „„ Serve Sugar Land relations key agency charters „„ Sugar Land Airport Academy „„ Facilitated City Council adoption of the 2013 Strategic Work Plan „„ Sugar Land 101 „„ Received first donation from Sugar Land Legacy Foundation „„ Made significant progress on a cultural arts study SERVE SUGAR LAND – THE CITY’S VOLUNTEER PROGRAM „„ Implemented “Communication & Service in Sugar Land,” an internal multicultural training Registered volunteers Active 2,880 program for employees Total volunteer hours 22,644 Value to City of Sugar Land* $493,413.00 *Independent Sector Guide 201032
  • 35. Interview for SLtv16 on the annual neighborhood meet and greet, A sample of 2012 city publicationsNational Night Out 3. Obtained citizen feedback from other online surveys The OFFICE o f C O M M U N I C AT I O N S focusing on recommendations for a new citywide park, manages all citywide communications with residents and the 2012 Comprehensive Plan and a future land use map businesses through the City’s website (www.sugarlandtx.gov); Sugar Land Today newsletter and other printed publications; 4. Produced monthly e–news and crime prevention social media; and the City’s municipal television station, newsletters available at www.sugarlandtx.gov to SLtv16. The department also manages the City’s public relations, keep residents informed of important City news and branding and media relations; acts as liaison to the City’s crime alerts homeowners associations; and manages communications for all 5. Maintained emergency management website emergencies and major interruptions of important city services. Key accomplishments during 2012 include: 6. Created new parks and recreation online guide „„ Communicated opening and success of Constellation Field „„ Coordinated public safety communications, including updated emergency guide, hurricane awareness and „„ Coordinated communications and quarterly meetings creation of various brochures with neighborhood homeowners and property management associations „„ Coordinated communications on important issues such as the Imperial Development and multifamily developments. „„ Coordinated Citizen Satisfaction Survey, a statistically valid survey representing opinions across Sugar Land’s „„ Created numerous publications: diverse community ƒƒ Four Sugar Land Today newsletters, distributed to „„ Solicited extensive citizen input for the update and redesign more than 28,000 homes and businesses of the City’s main Website with expected completion in 2013 ƒƒ More than 50,000 educational brochures, flyers and „„ Managed and expanded online citizen access posters distributed throughout the community and engagement: ƒƒ Annual Report 1. Enhanced and expanded the use of social media tools ƒƒ Annual calendar with photos contributed from including Facebook, Twitter, Flickr, YouTube and the community Pinterest; updated the City’s Social Media policy ƒƒ 2012 Election Guide 2. Implemented Online Town Hall, a civil, moderated forum to receive citizen feedback ƒƒ The updated 2012 Comprehensive Plan 33