Key components for a journey to a customer centric organisation

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This infographic helps explain the core components of the transformational journey and the customer-strategy, and is based upon the SCHEMA Customer Management Framework which is the methodology we use to drive customer-centric transformation.

**If graphicresolution in slideshare view is not optimal, try downloading via slideshare, it should give a 11 mb PDF file in high quality**

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Key components for a journey to a customer centric organisation

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