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SLN General Update

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  • 1. SUNY Learning Network Update SLN SUMMIT 2009, Syracuse, NY Carey Hatch Greg Ketcham Gerard Marino
  • 2. SLN – Organizational update We’re still evolving • Personnel – we’re frozen (for now) • Financial – we’re taking cuts • Efficiencies – Board of Trustee’s Re- • engineering Committee • Advocacy – we need your help, stay positive
  • 3. SLN – 7.3 Lessons Learned • We need to do a better job of defining roles, responsibilities and expectations SLN ◆ Campus ◆ • We need better integration, information sharing among our units • Vendor support is key Piloting ANGEL Engagement team ◆ Monthly ticket reports/weekly meetings ◆ • Time frames for upgrades is a big issue • ANGEL focus groups need SUNY participants
  • 4. SLN – Advisory Council SLN Catalog opened to all SUNY • Satisfaction Survey released in Dec. 2008 • E-portfolio demo scheduled for early March • Asynchronous tool (Wimba, Elluminate, Adobe Connect) • review via AST • Advisory Council Officers - changes Vice Chair becomes Chair at CIT ◆ Election among the Adv. Board for Secretary and Vice Chair ◆ Committee members ◆
  • 5. SLN – Advisory Council Standing Committees – All focusing on SLAs • Application Services ◆ - Upgrade timeline – in development - Hosting models/access levels – in development Edu ◆ - Edu Survey results pending Helpdesk ◆ - Implementation of Footprints - More information/access for campus representatives (Tickets, Reports) Marketing/Communications ◆ - Rebranding/Redefinition - Confluence Community Space for SLN Areas of interest - SLN Needs to be more embedded with campuses Partnered advertising Ο Campus profile pages Ο Emails with campus information Ο
  • 6. Current SLN Service Model • Per the Participating Institution Agreement (effective through 6/30/10) Membership ◆ Training & Faculty Development ◆ HelpDesk Support ◆ LMS Application Services ◆
  • 7. SLN Membership • Online marketing & communications to maximize web traffic • Presentation of courses through the SLN website (online course catalog) • Access to research findings and materials • Meetings, conferences and webinars addressing a full spectrum of online learning topics
  • 8. Proposed changes to Membership • Free or Nominal Charge • SLN “Premium” Marketing Services (Billable Service) Online Course Catalog ◆ Individual campus profiles on Base Marketing Efforts ◆ ◆ the SLN site (organic search engine marketing) Work with campuses to develop ◆ web based co-branded Outreach E-mails ◆ marketing campaigns (pay-per- click & e-mails) Partnered Print Material “Print ◆ on Demand” (Brochures, Print Ads & Post Cards)
  • 9. Education Training/Faculty Development • The current PIA defines SLN • Supplemental Service Educational Services (additional cost) SLN ID backfill (beyond two Training & professional ◆ ◆ weeks) development for faculty teaching online On-site training for campus ◆ faculty & staff Training, mentoring, ◆ professional development & Full ID services for campuses ◆ support for campus ID w/out ID Access to shared repository Instructional design services: ◆ ◆ of training materials, Course review, multi-media documentation & resources consulting, degree program design Instructional templates ◆
  • 10. Proposed Changes to Education Services Two targets for service: • Faculty Support Services: Instructional 1. Designer (ID) Professional Development Faculty Direct Services: Online Faculty 2. Development Incorporate HelpDesk as a part of • Education Services
  • 11. ID Faculty Support Services • Professional Development ID research & best practices ◆ Train the trainer (Quality Matters) ◆ Assigned SLN ID program contact ◆ Membership benefits (Eduventures, Sloan-C) ◆ • Community Communications/Community of practice ◆ ID backfill ◆ • Resources Online repository ◆ Access to the support server for training and demonstration ◆
  • 12. Faculty Direct Services Professional Development • Fully Online/Blended/Hybrid ◆ Training options (Online, Face to Face, Self-Paced) ◆ New faculty development cycles ◆ Returning faculty track each cycle ◆ Community • Communications, online tools, area for interactions, networking and ◆ facilitate/promote community of practice Access to experienced exemplar online faculty ◆ Provide online area that facilitates discipline-specific/topic-specific faculty ◆ interaction Pod/podcasted events showcasing online faculty community ◆ Resources/Faculty Toolbox/Library of Resources •
  • 13. Application Support Services • The current PIA defines Application Services as follows: Administer ANGEL Instance level application settings & activities ◆ Coordinate SUNY Request w/ Campus contacts & U-wide support ◆ center personnel as appropriate: - (1) Interface/Integration of ANGEL with SIS - (2) Interface/Integration of ANGEL with campus authentication systems Some ANGEL nugget development anticipated ◆ Monitor standards & automated functions (w/ITEC) ◆ Develop & process campus specific reports (w/ITEC) ◆ Develop & maintain campus style sheets ◆ • Supplemental Services (additional cost) Administer the ANGEL LMS for a campus ◆
  • 14. Proposed Changes to Application Services • Campus cost will be based on consumption (evaluating usage based model) SLN & ITEC charge campuses for costs to deliver the hosted ◆ environment (not a FTE model). SLN & ITEC costs are no longer split. Campus receives one invoice for ◆ Application/Hosting. • SLN & ITEC are working towards further outlining definitions for all components of basic hosting • Application Team Services with HelpDesk 1st TIER ANGEL Administration ◆ - Maintenance & Support - Upgrades - Quality Assurance Additional options ANGEL Administration with increased access TBD ◆
  • 15. HelpDesk Support Services • The current PIA defines HelpDesk Services as: End User Support ◆ Environments ◆ - (1) SLN Domino/Notes online learning environment through June 2009 - (2) ANGEL online learning environment Hours of Service ◆ • Supplemental Services (additional cost) Expanded hours if demand warrants ◆
  • 16. Proposed Changes to HelpDesk Services • Campuses may purchase End User (Student/Faculty) HelpDesk for: Navigation & “How to” Questions for a LMS ◆ Login Issues ◆ • Application & Education Support Services will include costs for their portion of Help Desk support. • SLN will be moving toward a “Service Desk Model.” All calls & contacts should come through the HelpDesk. HelpDesk will record the contact in FootPrints, and then forward the issue to the appropriate team.
  • 17. We are working towards issuing a new Institutional Agreement by CIT. Thank you for your time. Any questions? For More Information Contact: Carey Hatch: carey.hatch@suny.edu Greg Ketcham: gketcham@oswego.edu Gerard Marino: gerard.marino@suny.edu