Developing your action plan

Quality Standards and Organizational Self-Assessment for Distance Learning and Continuing Education OrganizationsKim A. Scalzo, DirectorSUNY Center for Professional DevelopmentAlexandra M. Pickett, Associate DirectorSUNY Learning Network

Self-Assessment ScoresLet’s see how you did!!

Developing your Action Plan Who will you include beyond yourself in conducting your self- assessment? How will youincorporate other perspectives to get the most accurate picture?

Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment score sheet Benchmark Document Best Practices Analyse Best Practices Strengths Template and Identify Development Areas

Best Practices CollectionDuring the DAETE self-‐evaluation process, you scored your institution 4 or 5 in several criteria. We are currently involved on collecting best practices from institutions like yours that helps us to clearly identify precisely what is excellence performance in CEE. Name of the Institution Contact for the Institution Name: Email Address: Phone Number: Fiscal Year Sub-‐Criterion Number/Label/Statement/Score Include a bulleted list of statements that demonstrate why you assigned this score for this sub-‐criterion as well as name and contact info for person who can be contacted for more information. -‐ -‐ -‐ -‐ Name and Contact Info:

Best Practices - ResultName of the Ins8tu8on TKK Dipoli – Aalto University Fiscal Year FY 2008-‐2009 8a - Image - 5Include a bulleted list of statements that demonstrate why you assigned this score for this sub-criterion as well as name and contact info for person who can be contacted for more information.– External imago studies show excellent results for TKK Dipoli, examples:– The Imago Study of Training Organizations 2008: Universities’ Life Long Learning Institutes– The Imago Study of Training Organizations 2008– TKK Dipoli is a desired partner in societal projects both nationally and internationally– TKK Dipoli’s societal interface has broadened, several persons of the organization are involved– TKK Dipoli is an active player in hundreds of networks, associations and societies either as acentre or through its staff members.Name and Contact Info: Kirsti Miettinien

Best Practices - EnablerName of the Ins8tu8on Rensselaer Polytechnic Ins8tute Fiscal Year FY 2008-‐2009 1d Leadership and Mo8va8on -‐ 4 Include a bulleted list of statements that demonstrate why you assigned this score for this sub-‐criterion as well as name and contact info for person who can be contacted for more informa8on. - We have mul8ple levels of mee8ngs where we share informa8on on what is happening across the organiza8on and from leadership to all the staff - Individual mee8ngs enable communica8on between staff and supervisor - Staff feel respected and congratulated when they do a good job - Innova8ve contribu8ons are recognized - We have regular staff development events to improve skills and teambuildling - The performance evalua8on process recognizes staff accomplishments - Outside of our office, efforts are recognized by other staff - Leadership recognizes the efforts of the staff in large campus celebratory events Name and Contact Info: Kim Scalzo, scalzk@rpi.edu, 518-‐276-‐4795

Quality Management Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment Sloan-C Scorecard Benchmark Document Best Practices Analyze Best Practices Strengths Template and Identify Development Areas

Developing your Action Plan How will you use the information from the self-assessment toanalyze your strengths and identify areas of development?

Quality Management Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment Sloan-C Quality Scorecard Benchmark Document Best Practices Analyse Best Practices Strengths Template and Identify Developme nt Areas

Developing your Action Plan What would be helpful to you in benchmarking? What types of comparisons would you like to beable make with other organizations to help you improve your quality?

Process and Tools Benchmarking Provide Demographic DemographicStart here Data Sheet and Data Supplemental Data Sheet Develop/ Improve Self- DAETE Matrix & Assessment Sloan-C Quality score sheet Benchmark Document Best Practices Analyse Best Practices Strengths Template and Identify Developme nt Areas

Developing your Action PlanWhat will you do with the results of the self-assessment and benchmarking to develop your organization and improve your quality?

What other Quality standards doyou use or have you seen that you find to be helpful?

Quality Standard ReferencesNYS Distance Education Principles of GoodPractice http://www.highered.nysed.gov/ocue/ded/practice.htmlEFQM Excellence Model http://www.efqm.org/en/tabid/132/default.aspxSloan-C Quality Framework http://sloanconsortium.org/5pillars

Next StepsDevelop and submit your action plan.Post questions, obstacles, challenges, orissues that you faced as you developed youraction plan.Due: April 30, 2012 – realistic?

Thank You!

Developing your action plan

by Alexandra M. Pickett on Apr 26, 2012

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