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Masterclass HR Consumerization
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Masterclass HR Consumerization

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'The Consumerization of HR' looks at current trends in the economic and business environments and translates those to the future of HR. This presentation was created for the HR Leadership Summit in......

'The Consumerization of HR' looks at current trends in the economic and business environments and translates those to the future of HR. This presentation was created for the HR Leadership Summit in Genval on May 9th, 2012

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  • 1. The Consumerization of HR Anita Lettink VP Northern Region May 2012
  • 2. What if... HR didn’t exist (anymore)Copyright NorthgateArinso. All rights reserved.
  • 3. Supermarket cashierCopyright NorthgateArinso. All rights reserved.
  • 4. Self service check outCopyright NorthgateArinso. All rights reserved.
  • 5. Travel agentCopyright NorthgateArinso. All rights reserved.
  • 6. Self service onlineCopyright NorthgateArinso. All rights reserved.
  • 7. Ground stewardessCopyright NorthgateArinso. All rights reserved.
  • 8. Self service check inCopyright NorthgateArinso. All rights reserved.
  • 9. And even surgeonsCopyright NorthgateArinso. All rights reserved.
  • 10. Robotic surgeryCopyright NorthgateArinso. All rights reserved.
  • 11. And what about HR?Copyright NorthgateArinso. All rights reserved.
  • 12. Well, we’re not there yet...Copyright NorthgateArinso. All rights reserved.
  • 13. Because this HR Manager…Copyright NorthgateArinso. All rights reserved.
  • 14. …has not yet been replaced by this one!Copyright NorthgateArinso. All rights reserved.
  • 15. A quick look outsideCopyright NorthgateArinso. All rights reserved.
  • 16. The economic crisis continuesCopyright NorthgateArinso. All rights reserved.
  • 17. Governments are tightening budgetsCopyright NorthgateArinso. All rights reserved.
  • 18. Companies hoard cash but don’t spend itCopyright NorthgateArinso. All rights reserved.
  • 19. The recovery will take many yearsCopyright NorthgateArinso. All rights reserved.
  • 20. The recovery will be joblessCopyright NorthgateArinso. All rights reserved.
  • 21. Challenges for HRCopyright NorthgateArinso. All rights reserved.
  • 22. The future workforce is shrinking… Sustainable fertility rate is 2.1 childrenCopyright NorthgateArinso. All rights reserved.
  • 23. The future workforce is dispersedCopyright NorthgateArinso. All rights reserved.
  • 24. The future workforce is diverseCopyright NorthgateArinso. All rights reserved.
  • 25. The future workforce has individual needsCopyright NorthgateArinso. All rights reserved.
  • 26. The future workforce follows the career latticeCopyright NorthgateArinso. All rights reserved.
  • 27. The future workforce brings their own devicesCopyright NorthgateArinso. All rights reserved.
  • 28. The future workforce is digitally dividedCopyright NorthgateArinso. All rights reserved.
  • 29. What does that mean for HR?Copyright NorthgateArinso. All rights reserved.
  • 30. The old HR is deadCopyright NorthgateArinso. All rights reserved.
  • 31. From hierarchy to HR in networked organizationsCopyright NorthgateArinso. All rights reserved.
  • 32. HR goes direct – stops being the middle manCopyright NorthgateArinso. All rights reserved.
  • 33. HR bases workforce decisions on dataCopyright NorthgateArinso. All rights reserved.
  • 34. Expect the consumerization of HR: fully automated, mobile and socialCopyright NorthgateArinso. All rights reserved.
  • 35. So, what’s HR to do?Copyright NorthgateArinso. All rights reserved.
  • 36. Core capabilities for HR Drive down Improve delivery Create the cost quality agile organization …with a focus on delivering solutions that bring tangible results!Copyright NorthgateArinso. All rights reserved.
  • 37. …to demonstrate added value in HR! Drive down Improve delivery Create the cost quality agile organization Simplified Flawless Value operating model execution creationCopyright NorthgateArinso. All rights reserved.
  • 38. Simplified Operating model HR Value Workforce & talent strategy how to get the best people in the right place at the right time Workforce performance how to get the best results from people HR Basic Workforce Administration how to ensure standardization, accuracy & compliancyCopyright NorthgateArinso. All rights reserved.
  • 39. Flawless execution: automate and standardize as much as possibleCopyright NorthgateArinso. All rights reserved.
  • 40. Value creation through the agile HR organization Business HR Services HR Consultancy Workforce support Leadership Development Administration Talent Management Reporting Analytics Focus Focus Sustainable business growth Operational Excellence: through workforce accuracy & compliancy performanceCopyright NorthgateArinso. All rights reserved.
  • 41. And on a final note...Copyright NorthgateArinso. All rights reserved.
  • 42. …yes, this is the future of HR!Copyright NorthgateArinso. All rights reserved.
  • 43. Thank You! Download the white paper at: http://download.northgatearinso.com/consumerization-hr Questions? Comments? Email: anita.lettink@ngahr.com Twitter: @NGA_AnitaPhotos and pictures courtesy of Flickr.comSlide10 and 11 pictures courtesy of Mindflash.comCopyright NorthgateArinso. All rights reserved.