Maximize ROI with UPK


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  • 1) single recording session creates and deploys multiple assets for a project rollout or upgrade 2) Call out a few key assets that are produced throughout the project 6) Supports all Oracle and non-Oracle applications REDUCES CONTENT DEVELOPMENT TIME
  • Rapid content development Oracle University 01/12/11 Jean-Jacques Bouet - Consultant e-learning senior
  • Maximize ROI with UPK

    1. 1. User Productivity Kit Alejandro Heredia UPK GSU [email_address]
    2. 2. <ul><li>The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. </li></ul>
    3. 3. Oracle UPK Delivers Results Reduced documentation development time by 75% for SAP implementation 60% reduction in online training material creation Achieved efficiency gains of 80% to 90% in document preparation Standardized application training for 60+ apps including SAP Replaced six different content development tools to one Gained a 100% return on investment in six months Reduced test script creation time by 70% and help desk calls by 90% Lowered training costs by 70% Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
    4. 4. <ul><li>An enterprise platform used by the Testing, Functional, Training and Sustain teams to very quickly and efficiently create and maintain synchronized documentation , training and in-application performance support materials for your software implementations throughout the project lifecycle. </li></ul>What is User Productivity Kit (UPK)? <ul><li>Proven Technology </li></ul><ul><li>11 th version in 15 years </li></ul><ul><li>4,000+ Customers </li></ul><ul><li>4M+ Users Worldwide </li></ul><ul><li>Application Agnostic </li></ul>Project Efficiency & End User Adoption Other Partners & Customers ERP GIS Inventory CRM Operations ???
    5. 5. UPK’s Value Throughout the Project Lifecycle
    6. 6. Single Platform Provides Multiple Outputs Record * 22 Languages Once
    7. 7. Planning Execution Continual Improvement <ul><li>Writing -> Recording (8x) </li></ul><ul><li>Reading -> Seeing/Hearing </li></ul><ul><li>Guarantee participation </li></ul><ul><li>==================== </li></ul><ul><li>Right Solution Design </li></ul><ul><li>Change Mgmt </li></ul><ul><li>Project hrs </li></ul><ul><li>User Adoption </li></ul><ul><li>Standardization </li></ul><ul><li>Changes propagate </li></ul><ul><li>Just in Time Help (GPS/Movies) </li></ul><ul><li>Reduce Support Cost </li></ul><ul><li>Knowledge Management </li></ul>Value Throughout the Project Lifecycle Strategic Consistent Durable
    8. 8. Typical Process (50 step) – With UPK Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential Step Tool Who Time Estimate (Hours) With UPK (Hours) Create UAT Test Script , load into Mercury Test Director Excel /Mercury Test Director Test Team 6 1 Develop business process document MS Word/Snag IT SME 8 0 Create 2 modes of Simulation (manually add text) Captivate Training 16 4 Create Training Manual Word/Snag IT Training 8 0 Create Job Aid Word/Snag IT Training 6 0 Create on-line help Robo Help SME/Training 8 0 Create Assessment HTML SME/Training 3 1 Record PowerPoint narration (overview courses) WebEx Presentation Studio SME/Training 4 0 Post course, work instructions, etc., on SharePoint SharePoint Training 6 0 TOTAL 65 hours 6 hours
    9. 9. End User Adoption Is Key to Value Realization Source: NeoChange Effective user adoption is the primary determinant of the success of a project implementation Copyright © 2011 Oracle. All rights reserved. – Oracle Partner Confidential – All customer names and other partner names are Oracle Partner Confidential
    10. 10. Value Throughout the Project Lifecycle
    11. 11. Why Customers Choose UPK: <ul><li>Automatic In-Application Performance Support integration with SAP, Microsoft, Oracle and other web applications </li></ul><ul><li>Ability to Measure Organizational Readiness </li></ul><ul><li>Ease of Use to Develop and Edit content </li></ul><ul><li>Better Object recognition leads to Speed of Development </li></ul><ul><li>Ability to quickly update content with guided rerecord </li></ul><ul><li>Light on your IT Infrastructure </li></ul><ul><ul><li>No Flash Players or Plug-in for Sims or EPSS </li></ul></ul><ul><ul><li>Sims Play in low bandwidth environments </li></ul></ul><ul><ul><li>No services required to install or deploy </li></ul></ul><ul><ul><li>Deploy in existing IT environment </li></ul></ul><ul><li>All upgrades and updates included in maintenance </li></ul><ul><li>New version provide content conversion/upgrade support </li></ul><ul><li>Industry Leader with financial stability </li></ul><ul><li>Global 24*7, 27 Languages Customer Support </li></ul>
    12. 12. Successful EMEA Deployments Across Verticals Healthcare & Pharmaceutical Manufacturing & Processing Financial Communications Media Retail & Services Public Sector
    13. 13. Oracle UPK Value Proposition <ul><li>Reduce Costs associated with software implementations </li></ul><ul><li>Rapidly create and deploy documentation, simulations, and performance support materials with a single authoring session </li></ul><ul><li>Accelerate time to deployment with out-of-the box pre-built content </li></ul><ul><li>Reduce help desk costs with in-application performance support </li></ul><ul><li>Maximize ROI and mitigate risk through all phases of the project lifecycle </li></ul><ul><li>Faster recovery of upfront investment through accelerated adoption </li></ul><ul><li>Increase usage of enterprise applications through targeted learning </li></ul><ul><li>Reduce risk with single training platform for Oracle and non-Oracle applications </li></ul><ul><li>Drive user adoption and productivity </li></ul><ul><li>Accelerate user adoption through application training </li></ul><ul><li>Enhance user competency and compliance with multiple learning methods </li></ul><ul><li>Increase user productivity with just in time support </li></ul>Only Oracle lets Qatar Foundation…. !
    14. 14. <ul><li>Thank You! </li></ul><ul><li>Alejandro Heredia UPK GSU [email_address] </li></ul>