Process Improvement Plan forExpedited Food and Nutrition ServiceTime Standards<br />Alden Knibbs<br />
Brainstorming<br />Agenda or Summary Layout<br />Introduction<br />Discovery<br />Expedited Process Guide<br />Results<br ...
Introduction<br />
Introduction<br />General Purpose<br />This Process Improvement Plan has been designed to meet and exceed the United State...
Discovery<br />
Discovery<br /><ul><li>SWOT Analysis
SIPOC Diagram of Process
Mental Model of Process
FNS Timeliness Compliance Report for July 2010
Audit Analysis</li></li></ul><li>SWOT Analysis<br />
SIPOC Diagram of Process<br />
Mental Model of Process<br />
FNS Timeliness Compliance Report for July 2010<br />Expedited Percent goal is 95.00<br />
Audit Analysis<br />
Brainstorming<br />
Brainstorming<br /><ul><li>Three Parts Equal One Whole
Drivers Run Untimely (1)
Drivers Run Untimely (2)
Input Errors
Unable to Obtain Identity</li></li></ul><li>Brainstorming<br />Three Parts Equal One Whole<br />The data has shown where t...
Brainstorming<br />Drivers Run Untimely (1)<br />
Brainstorming<br />Drivers Run Untimely (2)<br />
Brainstorming<br />Input Errors<br />
Brainstorming<br />Unable to Obtain Identity<br />
Expedited Process Guide<br />
Expedited Process Guide<br />
Results<br />
Results<br /><ul><li>FNS Timeliness Compliance Report for October 2010
FNS Expedite Timeliness Compliance July – October
FNS Expedite Delays </li></li></ul><li>FNS Timeliness Compliance Report for October 2010<br />Expedited Percent goal is 95...
FNS Expedite Timeliness Compliance July - October<br />Month over month view of FNS Timeliness Compliance Reports.<br />
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Senior Capstone Presentation: Process Improvement Plan

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The project was designed to improve quality and performance using Six Sigma DMAIC Methodology and ISO 9000 Standards for Quality Management.

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Senior Capstone Presentation: Process Improvement Plan

  1. 1. Process Improvement Plan forExpedited Food and Nutrition ServiceTime Standards<br />Alden Knibbs<br />
  2. 2. Brainstorming<br />Agenda or Summary Layout<br />Introduction<br />Discovery<br />Expedited Process Guide<br />Results<br />Conclusion<br />
  3. 3. Introduction<br />
  4. 4. Introduction<br />General Purpose<br />This Process Improvement Plan has been designed to meet and exceed the United States Department of Agriculture’s Food and Nutrition Service (FNS) time standards for the Supplemental Nutrition Assistance Program (SNAP) formerly known as the Food Stamp Program.<br />
  5. 5. Discovery<br />
  6. 6. Discovery<br /><ul><li>SWOT Analysis
  7. 7. SIPOC Diagram of Process
  8. 8. Mental Model of Process
  9. 9. FNS Timeliness Compliance Report for July 2010
  10. 10. Audit Analysis</li></li></ul><li>SWOT Analysis<br />
  11. 11. SIPOC Diagram of Process<br />
  12. 12. Mental Model of Process<br />
  13. 13. FNS Timeliness Compliance Report for July 2010<br />Expedited Percent goal is 95.00<br />
  14. 14. Audit Analysis<br />
  15. 15. Brainstorming<br />
  16. 16. Brainstorming<br /><ul><li>Three Parts Equal One Whole
  17. 17. Drivers Run Untimely (1)
  18. 18. Drivers Run Untimely (2)
  19. 19. Input Errors
  20. 20. Unable to Obtain Identity</li></li></ul><li>Brainstorming<br />Three Parts Equal One Whole<br />The data has shown where the problems are within the process.<br />The next question is, “How to solve the problems?”<br />
  21. 21. Brainstorming<br />Drivers Run Untimely (1)<br />
  22. 22. Brainstorming<br />Drivers Run Untimely (2)<br />
  23. 23. Brainstorming<br />Input Errors<br />
  24. 24. Brainstorming<br />Unable to Obtain Identity<br />
  25. 25. Expedited Process Guide<br />
  26. 26. Expedited Process Guide<br />
  27. 27. Results<br />
  28. 28. Results<br /><ul><li>FNS Timeliness Compliance Report for October 2010
  29. 29. FNS Expedite Timeliness Compliance July – October
  30. 30. FNS Expedite Delays </li></li></ul><li>FNS Timeliness Compliance Report for October 2010<br />Expedited Percent goal is 95.00<br />
  31. 31. FNS Expedite Timeliness Compliance July - October<br />Month over month view of FNS Timeliness Compliance Reports.<br />
  32. 32. FNS Expedite Delays July - October<br />Month over month view of FNS delays.<br />
  33. 33. Conclusion<br />
  34. 34. Conclusion<br /><ul><li>Storyboard
  35. 35. Closing Statements</li></li></ul><li>Storyboard<br />Phase 1<br />Phase 2<br />Phase 3<br />Phase 4<br />Phase 5<br />PROCESS IMPROVEMENT PLAN PROJECT STEPS<br />Implement<br />Expedited Process Guide<br />Brainstorming<br />Discovery<br />Project Closure<br />Probe and assess solutions with Ultimate Process Owner<br />Probe and assess solutions with Process Operators<br />Asses potential solutions<br />SWOT Analysis<br />Audit Findings<br />Process and System Documentation<br />Create an improvement plan in an Expedited Process Guide that will meet process requirements<br />Distribute Expedited Process Guide<br />Measuring<br />Controlling<br />Feedback<br />Cost Benefit Analysis<br />Final Documentation<br />Close out<br />PROCESS ACTIVITIES AND MILESTONES <br />Demonstrating value is of utmost importance<br />Creating solutions with stakeholders delivers better outcomes<br />If requirements are not met, then project becomes a waste of time<br />Value of data and how proper analysis can shed light on failures<br />Process control documents makes implementation smooth<br />LESSONS LEARNED<br />Unemployment v. SNAP Enrollment<br />Compliance Reports<br />SIPOC Diagram<br />Mental Model<br />Audit Reports<br />Brainstorming Session Documentation<br />Expedited Process Guide<br />Compliance Reports<br />Audit Reports<br />Actual v. Opportunity Costs<br />Return on Investment<br />PROJECT AIDS<br />Conduct brainstorming session<br />PROJECT CHAMPION GOALS<br />Measuring and controlling<br />Propose solutions<br />Identify needs<br />Evaluate success<br />
  36. 36. Closing Statements<br />
  37. 37. FIN<br />Process Improvement Plan forExpedited Food and Nutrition ServiceTime Standards<br />Alden Knibbs<br />
  38. 38. Questions?<br />

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