SOLUTIONS IN A SINGLE BOUNDTM
In a fast-changing world, the need to satisfy customers is constant.
Keeping the POS working remains a challenge
POS Support Strategy = EBIT IMPACTSales Facilitation / Customer Satisfaction / Data Capture / Asset Life / CapEx Cycles / ...
Traditional methods too slowMean Time for RepairsPointMan Exchange 1 dayAdvance Replacement 1.5 daysOnSite 3.75 days
First Attempt ResolutionPointMan Exchange 98%Advance Replacement 82%OnSite 70%Traditional Methods Unreliable
Personal Service / Faster Restoration / Superior Reliability / Full Refurbishment / Extended Asset LifeBest Practices Hybr...
How PointMan Exchange WorksDay 1:Packs Whole Unit• Your help desk submits trouble ticket to our website• Shipped in a hard...
How PointMan Exchange WorksDay 1:Ship replacement unit overnight FedEx• Base of operations near O’Hare Airport• Late cutof...
How PointMan Exchange WorksDay 2:Tech Delivers replacement directly tosales counter• Exchanges good for bad• Connects, Con...
How PointMan Exchange WorksDay 2:Tech Ships Defective Unit to Depot• Packs up defective unit• Takes to FedEx• Ships to Dep...
How PointMan Exchange WorksDay 3:Defective Unit Arrives at Depot•Cover-Off Refurbishment by OEM Trained Tech125 PSI Air Co...
Proof of PerformancePointMan Provides• Detailed, auditable, verifiable PROOF of performance• Time stamps clearly Indicatin...
Money – Back GuaranteeResults Backed with a Guarantee• Only service provider in the Industry with:• Meaningful skin in the...
PointMan RadarYour Assets are Tracked Throughout the Closed-Loop Process• Great for SarbOx Initiatives• Makes your asset c...
PointMan Senses• Help Desk-Reported Problems vs Actual Repair Preformed• Repair Trends• OEM Engineering Bulletins and Issu...
Model Comparison SummaryPointMan ExchangeSMTicket Closed OvernightFull RefurbishmentMoney-Back GuaranteeProof of Performan...
Built for Companies with Thousands of Locations
Earned: Kudos from Customers and the Press“Best IT Partner at Hertz Corporation”Award-Winning“We like PointMan’s core valu...
info@pointmanllc.comwww.pointmanllc.comSOLUTIONS IN A SINGLE BOUNDTM
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PointMan Saves the Day for the CIO

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PointMan delivers superhero break-fix results with proof of performance and money-back guarantee. Astonishingly different, PointMan is the FedEx of field-based desktop computer hardware repair for businesses with hundreds or thousands of locations.

POS hardware repair, PMS hardware repair, hardware maintenance, break-fix, point-of-transaction hardware repair, break-fix.

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PointMan Saves the Day for the CIO

  1. 1. SOLUTIONS IN A SINGLE BOUNDTM
  2. 2. In a fast-changing world, the need to satisfy customers is constant.
  3. 3. Keeping the POS working remains a challenge
  4. 4. POS Support Strategy = EBIT IMPACTSales Facilitation / Customer Satisfaction / Data Capture / Asset Life / CapEx Cycles / Maintenance Cost
  5. 5. Traditional methods too slowMean Time for RepairsPointMan Exchange 1 dayAdvance Replacement 1.5 daysOnSite 3.75 days
  6. 6. First Attempt ResolutionPointMan Exchange 98%Advance Replacement 82%OnSite 70%Traditional Methods Unreliable
  7. 7. Personal Service / Faster Restoration / Superior Reliability / Full Refurbishment / Extended Asset LifeBest Practices Hybrid Solution
  8. 8. How PointMan Exchange WorksDay 1:Packs Whole Unit• Your help desk submits trouble ticket to our website• Shipped in a hard-shell case custom fit to your asset• Easy to open/close claspsSay Goodbye To:Traditional Advance Replacement Model Failings• DOA’S• Damaged cardboard box so store cannot return defective• Need for box cutters, shipping tape, courier pickup at store
  9. 9. How PointMan Exchange WorksDay 1:Ship replacement unit overnight FedEx• Base of operations near O’Hare Airport• Late cutoff time for FedEx• Gives you a full-day faster repair for orderslater in daySay Goodbye To:Traditional Onsite Model Failings• Tech not available• Wrong skill set for the Job and wrong part• First Tech visit purely diagnostic• Multiple trips over several days• High cost
  10. 10. How PointMan Exchange WorksDay 2:Tech Delivers replacement directly tosales counter• Exchanges good for bad• Connects, Configures, and Tests• Get site manager signoff• Ticket ClosedSay Goodbye To:Traditional Advance Replacement Failings• Replacement not delivered to precisely whereit is needed• Frantic extra calls to help desk askingwhere replacement is
  11. 11. How PointMan Exchange WorksDay 2:Tech Ships Defective Unit to Depot• Packs up defective unit• Takes to FedEx• Ships to Depot• Retains ship receipt proof•PointMan owns risk of asset lossSay Goodbye To:Traditional Advance Replacement ModelFailings• Defective units not returned to depot by store• Risk of loss of assets not returned• Cost of replacing lost assets for the hot spare pool
  12. 12. How PointMan Exchange WorksDay 3:Defective Unit Arrives at Depot•Cover-Off Refurbishment by OEM Trained Tech125 PSI Air Compressor, New OEM Parts,Cleaned Inside/Out, “Like New” Result• Tested Three times by:1. Technician 2. Supervisor 3. QC Manager• Defective is Fully Refurbished , not just repaired• Extends asset life, defers CapExSay Goodbye To:• “Hit and Run” repairs that don’t last• DOAs• Short asset life• Frequent, expensive CapEx cycles
  13. 13. Proof of PerformancePointMan Provides• Detailed, auditable, verifiable PROOF of performance• Time stamps clearly Indicating results vs. SLA• Reasons and action for all events missing SLA
  14. 14. Money – Back GuaranteeResults Backed with a Guarantee• Only service provider in the Industry with:• Meaningful skin in the game• Measured vs. Specific metrics• Reported with actual data!
  15. 15. PointMan RadarYour Assets are Tracked Throughout the Closed-Loop Process• Great for SarbOx Initiatives• Makes your asset controller happy
  16. 16. PointMan Senses• Help Desk-Reported Problems vs Actual Repair Preformed• Repair Trends• OEM Engineering Bulletins and Issues• SME Advice• Process improvement: All Stakeholders
  17. 17. Model Comparison SummaryPointMan ExchangeSMTicket Closed OvernightFull RefurbishmentMoney-Back GuaranteeProof of PerformanceCovers Asset LossLowest TCOEnhance Image of IT OrgOnsiteStore Down 3-4 daysJust a Repair“Best Efforts”Vague ReportsDoesn’t Cover Asset LossHighest TCONot Best for Image of IT OrgAdvance ReplacementStore Down 2-3 daysJust a RepairNo GuaranteeVague ReportsDoesn’t Cover Asset LossHigher TCONot Best for Image of IT OrgPointMan ExchangeSM is a Hybrid of the best of Onsite and Traditional Advance Replacement
  18. 18. Built for Companies with Thousands of Locations
  19. 19. Earned: Kudos from Customers and the Press“Best IT Partner at Hertz Corporation”Award-Winning“We like PointMan’s core value ofleaving customers feeling ‘betterthan even’ after each transaction”Bust-A-Myth! Delivering CustomerService in a Self-Service WorldPress - Recognized“Best Service Provider”
  20. 20. info@pointmanllc.comwww.pointmanllc.comSOLUTIONS IN A SINGLE BOUNDTM

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