Innovation Architecture

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Describes an architecture for providing services to support innovation

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  • I kept six honest serving-men, They taught me all I knew; Their names are What and Why and When And How and Where and Who. Rudyard Kipling (1902)
  • Innovation Architecture

    1. 1. An Innovation Architecture:Integrating People,Structure, and Services Albert Simard Defence R&D Canada Presented to IEEE – ICC 2012Ottawa, ON, June 10-15, 2012
    2. 2. Organizational Knowledge Flow Creation Validation2 Authorization Organization
    3. 3. Why Engage Knowledge Workers? • Knowledge is a human construct; it can only be created and used by people. • Knowledge cannot be conscripted; it must be volunteered. • Knowledge workers need to commit to and become truly involved in their work. • Ideally, people work: – Not because they are told to (compliance), – Not because they’ll be rewarded (motivation), – Because they want to (engagement).3
    4. 4. Culture and Sharing • Trust and safety • Incentives and motivation • Difficulty of explaining • Different expertise • Security and privacy • Control and hoarding • Large distances • Different languages4
    5. 5. Collaboration• Dialogue, conversations in groups• Sharing, exchanges among peers• Candor, freedom of expression• Trust, safety, honesty• Transparency, openness• Agreed rules of conduct• Diversity, flexibility, outliers• Equality, meritocracy of ideas• Balanced accessibility and security• Collective, not individual benefit5
    6. 6. User-Centric Architecture System architecture plays a key roll in individual behavior, group dynamics, and cultural norms. • Tools that are easy and intuitive use. • System interfaces that can be customized. • Systems that help people do their work. • Content that is easy to find and access. • Work processes that facilitate knowledge flow. • Knowledge flow that is primarily horizontal. • Diversity and flexibility are encouraged. • Architecture that promotes desired behavior. User-centric design can double employee participation6
    7. 7. DRDC Organizational Structure Governance direction Social Research Manage Work Common Content Interface support Technology7
    8. 8. DRDC Knowledge Work Inputs Transformation Output Governance Programs Report DND (management) Services Acquire Monitoring Integration (R & D) Create Intelligence Innovation Develop Clients Needs Mitigation Mobilize Priorities Advice Learn Establishment Adaptation8
    9. 9. Core Model Who Need (Why) Schedule No schedule When Work Service (What) (How) Real space Cyberspace Where Input Output Zachman (1987) Rudyard Kipling (1902)9
    10. 10. Innovation Meta-View Development Transfer no Produce? yes Commercialize Implement Operations10
    11. 11. Transfer View Work Development Service physical access Give *Web portal Lend request processing License Transact transaction mgt. Provide Trade *Communication Advertise Sell *Collaboration Explain Interact *Expertise Promote Support FAQ *Repository teaching Intervene Publish Proclaim warehouse Disseminate Distribute *Communication Hand out *Library Rights Send *Web access Inventor IP Repository y Intent Manage IP IP Management Protect Legal Enforce yes Produce no Commercialize Implement ? * Other views11
    12. 12. Service Framework for Transfer Work Person / Input / Services Group Output Transact provider, broker, prototype product *Web access, administrator or service store front request processing, transaction mgt. Interact expert, developer, ability, readiness, *Communications, trainer, facilitator willingness to use *Collaboration, F.A.Qs., training, technical specs. Distribute communicator, distributed product *Repository, *Library webmaster, or service *Web access, spokesperson, *Communications distributor, librarian warehouse, Manage IP manager, lawyer IP rights IP repository, IP mgt. system, legal advice12
    13. 13. Commercialization View Work Transfer Service *Mobilize Analyze Market *Integrate Robustness Scalability out *Office apps. Reliability Business Model analysis repository Authorize *Decision Usability out Maintainability Operational *Mgt. Info. System Adaptation *Development Materials Components Produce User testing Assembly Operational testing QA/QC Timing Launch product repository Announcement *Web portal Awareness Market *Communications Value Readiness *Monitor Positioning Compete *Intelligence Monitoring *Office apps. Response Product / Implementation *Other views Service13
    14. 14. Implementation View Transfer Commercialize Work Service Robustness Authorize *Decision Scalability Reliability Organizational planning app. Maintainability Adaptation project app. Usability focus group, Utility User testing survey Governance test environment Processes Integration project app. Interoperability user Guides Staff F.A.Qs. Users Training formal courses Operators on-Line courses *Communication Launch help desk Awareness engagement Engagement service standards Operate Standards *IT infrastructure *Other views Attributes Maintain maintenance Prevent upgrades Management Upgrade Redundant Operations Information Repair System14
    15. 15. An Innovation Architecture: Integrates People Structure and Services To Support and Facilitate Innovation albert.simard@drdc-rddc.gc.ca15

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