1. Pharmacy
Technician
Orientation
Delgado Community College

2. Welcome to the Pharmacy Technician
Program’s Online Orientation
• This online orientation will take you through important information
about the Pharmacy Technician Program.
• How to use this orientation
• The progress through the orientation is at your own pace.
• There are references to materials found in the Orientation Section of the DCC
Pharmacy Technician Program Blackboard site.
• There are also references to your Policy and Procedure Manual you received
at the in-person Orientation. Specific Manual information will have a
corresponding page identifier on the presentation slide (top right corner) that
looks like this:
• Please contact Miss LaVance if you have any questions

3. This orientation will cover the following:
Program Accreditation and Standards
Introduce you to the Program Faculty
Review Uniform Requirements
Health forms and Drug Testing
Courses and your schedule for the upcoming semester
Books that are required
Estimated expenses and time line for program related
expenses
Review of the Policy and Procedure manual (please have
yours to follow along with)
Additional Forms / Information

4. Program Accreditation and Standards
The Delgado Community College Pharmacy Technician
Program is accredited by the American Society of Health-
System Pharmacists (ASHP).
The program was first accredited in 2003. At that
time, there were less than 75 accredited programs, there
are now more than 260. In the state of LA, DCC’s Pharm
Tech program is one of 5 accredited programs.
Accreditation is a process that ensures a minimum standard is being
observed. ASHP accreditation provides the public, our students and
our pharmacy partners the knowledge of our standards . This provides
all interested parties a certain expectation of competency.
*There is a list of program standards posted the DCC Pharmacy
Technician Program site in Blackboard.

5. FACULTY
Miss LaVance has been a pharmacy technician for over 15 years.
She has a BS from the University of Arizona and a Certificate of
Pharmacy Technology from Pima Community College. Miss
LaVance started her college education at Massachusetts College
of Pharmacy. She has experience in Retail, Compounding and
Hospital Pharmacy. Miss LaVance was an IV technician at
Northwest Medical Center. Her responsibilities included
preparing TPN’s and Chemotherapy. While at NMC, Miss
LaVance also worked as the “overnight” tech, where she was the
only Technician working with 1 pharmacist to cover the entire
hospital.
Miss LaVance began teaching Pharmacy Technicians in Spring
2001. But she had already been involved in training in other
inudstries for over 17 years. In 2003 Miss LaVance came to
Delgado Community College as an Instructor - responsible for
teaching Sterile Products and Labs for both Sterile Products and
Pharmacy Practice. In 2004, she was promoted to Program
Director.
Currently Miss LaVance holds the rank of Assistant Professor at
Delgado. She is active in many Pharmacy associations. In
February 2014 she was named Chair to the Pharmacy Technician
Committee for LSHP’s Executive Board; in April, she was invited
to be a member of the newly formed Editorial Board for the
Journal of Pharmacy Technology, and was recently voted as the
President-Elect for the Pharmacy Technician Educators Council.
Anne P LaVance, BS, CPhT
alavan@dcc.edu
Pg 13

6. FACULTY
Miss LaRoche’ has been a Pharmacy
Technician for 9 years. She began her
training here at Delgado in this program.
Miss LaRoche’ has experience in hospital
and retail. She continues to work in Retail in
addition to teaching several courses both
in-program and Allied Health courses.
Miss LaRoche’ has a Certificate in Pharmacy
Technician, an Associate of Science
degree, and is a certified First Responder –
all from Delgado. She continues to work
toward her BS.
Miss LaRoche’ joined the teaching staff in
Spring 2008, and is considered the Primary
Instructor for the course. She teaches PHAR
109, PHAR 116, PHAR 102, and PHAR 120.
Ashanti LaRoche’, AS, CPhT
alaroc@dcc.edu

7. FACULTY – Lab Instructors
Jeannette Rodriguez, CPhT
jrodri1@dcc.edu
Miss Rodriguez has been a Pharmacy
Technician for 10 years. Her area of
specialty is Hospital Pharmacy, working
as an IV and Chemo Tech.
Miss Rodriguez completed the Delgado
Pharmacy Technician program.
Miss Rodriguez has been teaching lab
for the program since 2007. She
teaches the Sterile Products Laboratory
and sections of Pharmacy Practice
Laboratory.
Mrs. Owens is also a graduate of the
Delgado Pharmacy Technician Program.
She has been a Technician for nearly 10
years. Mrs. Owens continues to work at
the hospital where she completed her
Clinical Training.
Mrs. Owens has a BA from Southeastern.
Mrs. Owens joined the staff at Delgado in
2009. She teaches Pharmacy Practice
Laboratory and Introduction to Pharmacy.
She has a certificate in Sterile Products
from NPTA.
Erin Owens, BA, CPhT
eowens@dcc.edu

8. Uniforms
Required to have
• Scrubs – top and bottoms
• Polo Shirt
• Khakis
SHOES
WHITE, leather, closed toe, non-skid,
IDUniforms by Bayou Locations
METAIRIE/EAST BANK
3413 N Causeway Blvd
Metairie
504-843-2644
WEST BANK
5033 Lapalco Blvd / Ste. B-3
Marrero
504-371-7766
NORTHSHORE
13488 Seymour Myers Blvd
Covington
(985) 893-3700
Uniforms are REQUIRED 1st Day of Class
Shirts can take 2 weeks or LONGER to come in
Don’t delay – Order today !!
(or as soon as possible)
Mix-n-Match!
Scrub top + Scrub Bottom
Polo Shirt + Khakis
Polo Shirt + Scrub Bottoms
Pg 23 -25

9. Which of the following is NOT an
approved uniform combination?
A.
C.
B.
D. All are approved
Scrub Top + Khaki = TACKY! 9

10. Uniform Standards Pg. 23-24 Handbook
Students are not allowed to attend classes or clinical rotation out of uniform.
Student will wear DCC identification at all times.
Student may wear nametag on a lanyard or attach to top with a clip.
Jewelry:
A watch may be worn. Small post earrings for
pierced ears may be worn with the uniform.
Students can wear no more than one earring per
earlobe.
Jewelry inserted in any other visible piercing will
not be allowed. A wedding set may be worn.
Excessive jewelry will not be allowed. No
hanging necklaces or chains are allowed.
Jackets
Only dark green scrub
jackets may be worn over
the uniform for warmth.
Tattoos
All tattoos
should be
covered

11. Which of the following is correct?
A. Nail polish is OK as long as it is clear
B. Hair must be off the collar
C. Artificial nails are approved
D. Facial piercings are ok as long as a clear spacer is used
11

12. Health Forms *Health forms are posted to Blackboard
• All Allied Health Program students are required to complete a Physical
examination prior to the start of program.
• In addition to the physical exam, the student is required to have
verification of the following:
• Negative TB test within the 1 year of program entry
• Positive titers for MMR (Measles, Mumps and Rubella) and Varicella (Chicken pox) –
titers verify that there are active antibodies to these diseases. A vaccination record
does not meet this requirement (unless the vaccine was received within the previous
2 years).
• Proof of Hepatitis B vaccine series (complete, in-progress, or scheduled to begin
within 2 weeks of program start date) – please complete the Hep B Verification Form
in addition to your healthcare provider completing the immunization addendum
• Current Tetanus vaccine
• Influenza vaccine (Sept – April)
Pg 49-50

13. Drug Testing
• All program students are required to submit to a
Drug Screen as a condition to program
acceptance.
• You will need to provide a signature for 2
documents:
• Student Consent to Drug Testing – This explains the
College policy on drug and alcohol testing
• HIPAA Authorization - this gives authorization for the
results of PHI (protected health information); including
but not limited to drug testing, vaccination and health
screenings to the program administration and other
related parties (clinical affiliate sites)
These forms are located in the orientation section of the
DCC Pharm Tech Site
Drug Testing Location:
ScreenNow
2714 Canal Street
(near S Broad)
New Orleans, LA
(504) 309-2104
Cost $25
Form to bring to testing location is
posted to Blackboard under “Drug
Testing”
Pg 48

14. PHAR Courses
The Pharmacy Technician program is a 2 semester program.
Semester 1
PHAR 104 – Pharmacology for the
Pharmacy Technician
PHAR 116 – Pharmacy Math
PHAR 102 – Pharmacy Practice
PHAR 106 – Pharmacy Practice
Laboratory
The Pharmacy Technician program is a 2 semester program.
Semester 2
PHAR 110 – Sterile Products
PHAR 112 – Sterile Products
Laboratory
PHAR 120 – Professional Practice
PHAR 151 – Pharmacy Clinical
Practice I
PHAR 152 – Pharmacy Clinical
Practice II
The Pharmacy Technician Program is a 2 semester program.
For information on Curriculum and course
descriptions, please go to pgs. 14-17 of the Program
Handbook.

15. PHAR Schedule: SU 2014
• Your schedule for the Summer 2014 semester:
• Classes are held every day Monday – Thursday
• Classes begin Monday May 19
• Students will attend Lab 2 days/week:
• MW or TR
• You can ONLY attend lab in the section in
which you are registered
Mon Tues Wed Thur Fri
9:00
PHAR 104 PHAR 104 PHAR 104 PHAR 104
CRN: 30254
10:00 LaVance LaVance LaVance LaVance
9 - 11 am 9 - 11 am 9 - 11 am 9 - 11 am
11:00
12:00
PHAR 116 PHAR 102 PHAR 116 PHAR 102
CRN: 30259 CRN: 30253
LaRoche' LaRoche' LaRoche' LaRoche'
1:00
11:30-1:30 pm 11:30-1:30 pm 11:30-1:30 pm 11:30-1:30 pm
2:00
PHAR 106-101* PHAR 106-102* PHAR 106-101 PHAR 106-102
3:00
CRN: 30255 CRN: 30591
Owens Rodriguez Owens Rodriguez
4:00 2:30 - 5:30 2:30 - 5:30 2:30 - 5:30 2:30 - 5:30
6/9 - 7/30
5:00

16. Text Books
• Textbooks are not just a paper weight
in the Pharmacy Technician Program –
we USE them!!
• There is an updated list with current
ISBN’s and pricing posted to the
Blackboard Site.
• PLEASE be sure to bring your books to
EVERY class.
• e-books are available through the
publisher or www.CourseSmart.com

17. 17
Expenses
• Uniform ~ $ 50.00
• Shoes ~ $ 50.00
• Books ~ $500.00
• LABP Permit Application $ 25.00*
• Background check $ 45.00
• Drug Testing $ 25.00*
• PTCE $129.00
• LABP Technician Registration $100.00
For a list of expenses
broken down by
semester with an
estimated time line –
please see the
attachment under
“Estimated Expenses”
in the Orientation
section of the DCC
Program Site

18. Policy and Procedure Manual
Please follow along with your Policies and Procedures Manual given to you at
Orientation

19. Attendance
• Attendance in your program classes is VITAL to your success.
• Please review the College Attendance Policy (posted in the Orientation section of the DCC
Pharmacy Technician Site) and Complete the online Attendance Policy verification form.
• Program Attendance policy will be reviewed in each class and be provided on each syllabus.
• It is the students responsibility to their instructor(s) if they will miss class. Please provide a reason
for the absence. One instructor will not “pass on” the information – contact all instructors.
• Students should contact the instructor 1 hour prior to the start of class to be CONSIDERED an
excused absence*.
• Contact must be made no less than 15 minutes before class or the absence will automatically be counted as
no call/no show.
• It is the STUDENTS responsibility to get missed work.
*ONLY in the case an excused absence - the instructor MIGHT provide the student with missed
notes/worksheets (which may not be eligible for a grading).
• There will be NO make up of tests or quizzes, or acceptance of late assignments due to an
absence.

20. If you are going to be late to class or miss class you must:
A. Get the notes from a class mate so you don’t miss anything
B. E-mail your instructor later when you get home/feel better
C. Call / e-mail your instructor before class is scheduled to
begin (1 hours)
D. Contact instructor before the end of class
20

21. Introduction to the Policy & Procedures Manual
• The Policies and Procedures Manual is a reference for you to use
throughout the program.
• The information in the manual includes an Introduction, College
Mission, Program Philosophy, Objectives of the Program, Program
Goals
• Also you will find the Pharmacy Technician Code of Ethics
• Faculty contact information is provided on pg 13
• The following slides will cover the Manual starting with Academic
Standards (pg. 18)

22. Academic Standards
• Students accepted to the Pharmacy Technician Program are required
to have a 2.0 GPA
• They are expected to maintain a 2.0 GPA in each course
• Students must successfully complete ALL competencies
• More information on competencies is provided on the next slide
• Grading:
• Traditional 10 point grading scale: PHAR 102, 104, 116, and 110
• 8 Point grading scale: PHAR 106, 112, 120, 151, and 152
• 8 point scale requires a course grade of 75 to pass the course
• Final Exam Scores – ALL courses that have a Final Exam require a
score of 70% or higher on the Final Exam to pass the course (no
matter the course average grade)
Pg 18

23. Definition and Explanation of Competencies
• Competency is the ability to do a job properly.
• In a traditional lecture based course, competencies are most often confirmed
through testing.
• In a lab based course, or on a clinical site, traditional testing methods are not an
accurate assessment of the students ability to “DO” the “job” or a specific task.
• Competencies in a lab course can be accomplished by the student successfully
completing a task within a specific activity or during a lab practical.
• Not all lab competencies can be tested during a practical exam; many are
completed during lab activities. It is IMPERIATIVE that you attend all scheduled
labs so that you do not miss a competency.
• Any competency not completed satisfactorily will result in failure of the entire lab
course. Passing is not solely dependent on the number or letter Grade.

24. Unsuccessful completion of Course Work
• A Student who is not successful in completing 1 course (due to failure
or withdrawal to prevent failure) will be given the opportunity to
retake the course in the next semester it is offered.
• Student is required to meet with the program director to discuss an
action plan.
• A Student not successful in 2 courses – Not within the same semester:
• Student will be allowed to continue in program sequence and
repeat the course.
• Student is place on program probation pending successful
completion of the course
• Student is required to meet with the program director to discuss an
action plan
Pg 19-20

25. Unsuccessful completion of Course Work
• A Student not successful in 2 or more courses in the same semester:
• Student is placed on program probation.
• Student is required to meet with the program director.
• Student is required to present their case to the Probationary Review
Committee to be allowed to continue in sequence. (This may be written
or face-to-face)
• One of three things will result from the student appeal
1. Student will be allowed to continue in sequence and remain on
probation
2. Student will be suspended from program for 1 semester and
advised to complete additional courses deemed by the Committee
to be beneficial to aid the student in successful completion of
courses on returning to program
3. Student will be Dismissed from program
Pg 19-20

26. Withdrawal from Program
• A student may find need to withdraw from program for many reasons
• Financial
• Personal
• To prevent failure
• If the student is in good standing (not on probation / passing all
course work at time of withdrawal)
• Student can re-enter the next semester courses are offered
• Re-entry to second semester may depend on current enrollment and
availability of clinical sites
• Students who withdraw to prevent failure before the completion of
the 1st semester would need to re-apply and they would be
considered a new applicant.
Pg 19-20

27. Re-entry
• Students wishing to re-enter program, either after voluntarily
withdrawing or after suspension, will be required to make their
intention to return verbally to the program director. At that time, they
may be instructed to submit a statement in writing requesting re-
admission.
• Re-entry will be dependent upon the previously mentioned criteria.
Pg 19-20

28. Professional Ethics and Conduct
• While in program, students are expected to behave in a professional
manner. We want to remind you that you will be in uniform and
representing not only the Pharmacy Technician Program, but Delgado
Community College.
• Please review the content in the Policy and Procedure Manual on
Professional Ethics and Conduct.
Pg 21-22

29. Academic Calendar / Holidays/Closing
The program begins each semester. You are starting Summer 2014
which means you will be attending for the Summer and Fall semesters
(and it means you will graduate in December!).
Please review the information in the Policy Procedure Manual.
Pg 26-28

30. Louisiana Board of Pharmacy www.labp.com
• The Louisiana Board of Pharmacy (LABP) has requirements for any person wishing to
become a Pharmacy Technician in the state of Louisiana.
1. Obtain a Pharmacy Technician Candidate Registration
2. Complete 600 training hours
3. Apply for Pharmacy Technician Registration
• During the first few weeks of your first semester, we will start the process for applying for
the Candidate Permit. ($25)
• For your application you will need:
• Copy of birth certificate, passport, or naturalization papers
• Copy of Social Security Card
• Copy of High School Diploma, Education Equivalency Diploma, University Degree or High
School/University transcript (official)
• Miss LaVance will collect all student applications and mail them to the LABP at one time
• The LABP will process your application and send you a packet which contains information
and cards to process your fingerprints and background check. (approx. $45)
• Miss LaVance will also collect all of the fingerprint cards/information and mail them to the
LABP.
*The background check is run through the LA State Police and the FBI
Pg 29

31. Certification www.ptcb.org
The LABP requires all Candidates to obtain certification through an exam
administered by the Pharmacy Technician Certification Board (PTCB).
The exam is known as the Pharmacy Technician Certification Exam (PTCE).
PHAR 120 – Professional Practice is a course designed to prepare you to
take the PTCE. You are required to take the exam before completion of
program.
Most students will register to take the exam during the traditional final exam week
of their last semester.
Once a student is successful in passing the PTCE, they earn the
designation as a “Certified Pharmacy Technician” or a “CPhT”
Pg 30

32. DCC & Program Disciplinary Policies
• College Student Judicial Code is extracted from the Policy in the College’s
Student Handbook.
• This information not only outlines the College Policy pertaining to Student
Rights, Student Responsibilities, and Academic Dishonesty, but also Due
Process/Judicial Procedures
• In addition to the College policy, program policy includes additional areas.
• Violation of Program policies MAY result in a student being dismissed from
Program, but the student may be allowed to complete the current
semester. (Exception: violation of policies pertaining to clinical rotations)
Pg 32-43
Pg 44

33. Health and Medical Care
• Students are required to have their own health insurance.
• Please complete the Insurance Verification Form found in the
Orientation section of the DCC Program Blackboard site.
Please review the information in the Policy and Procedure Manual on
Health and Medical Care
Pg 45

34. Organizational Chart
Occasionally a student will have a issue/situation that they feel is not being
addressed. It is important to follow the proper hierarchy to resolve any
issues.
A student should discuss the issue/situation with the other party that is
directly involved. Ex. A challenge with a grade should be discussed with the
instructor for that course.
If the student is not satisfied with the result of that interaction, they may
contact the program director to discuss the issue/situation.
Only after the parties listed on the Organizational Chart have been contacted
in the appropriate order, should the student seek to resolve any unsettled
issue/situation through the College Grievance pathway.
Pg 51

35. Student Program Contract
• Now that you have reviewed the Policy and Procedure Manual, you
will need to complete the “Program Contract” to acknowledge you
understand the policies and procedures covered in the manual.
• This form is found in the Orientation section of the DCC Program
Blackboard site.
• Please complete and submit prior to the first day of class.
Pg 52

36. Additional Forms /
Information

37. Emergency Statement
Every Allied Health Program is required to have an Emergency
Statement/Plan and ensure students are aware of the plan, the
college/program responsibilities and the student’s responsibilities.
Please read the Emergency Plan posted on the DCC Program
Blackboard site and sign and return the Student Signature form.

38. Classroom
To maintain an environment conducive to learning there are some
things to keep in mind:
NO Cell phones allowed. Please turn them off.
NO Food allowed in the classroom
ONLY Bottled water (sealable) allowed. NO take-out cups.

39. How to succeed in the DCC Pharmacy
Technician Program:
• Attend EVERY class, EVERY day – ON TIME
• COMMUNICATE
• Time management
• Use resources
• Blackboard
• Tegrity
• Your instructors!
• Study Buddies
• Ask your family for support
• Review every day

40. 40
Last Thoughts
• Randy Pausch – The Last Lecture Professor
• October 23, 1960 - July 25, 2008
• Brick walls are there for a reason. They are not there to keep us out.
The brick walls are there to give us a chance to show how badly we
want something. The brick walls are there to stop people who don't
want it badly enough
• We can't change the cards we're dealt, just how we play the hand.