Starting Your Journey                       to Excellence                                   Ben Park                      ...
My Background     • U.S. Air Force Academy Graduate     • 6 years of active duty and 21 years of service       in the Miss...
Baldrige Organizational Model –             Refined Over 23 Years                                         Organizational Pr...
“A journey of a thousand         miles begins with a         single step”.                                       Lao-tzu  ...
We’re Talking                           About Change Here     • The Leader is responsible for changing       the organizat...
So Where Do We Start?         1. Mission Statement         2. Key Stakeholders         3. Stakeholders’ Requirements      ...
Self-Assessment Surveys     • Provide information on how you are doing       relative to implementing a balanced       cha...
1 Mission Statement                       • Vision                           – Desired future state                       ...
2 Key Stakeholders     • Groups that are most affected by your       organization’s actions and success     • Ask yourself...
3 Key Stakeholder                          Requirements     • Segment your stakeholders     • Define what it takes to satis...
4 Organizational Goals     • Should be definable, measurable, and       achievable     • Should be focused on meeting the  ...
5 Organizational Strategies     • Closely related to values     • Guide decision making when policies       are not perfec...
6 Systems and Processes     • Systems – processes that work       together to accomplish your mission     • Processes – th...
7 Balanced Scorecard     • All of your important results on a       single page     • A list of key stakeholders, their ke...
8 Strategic Planning Process     • What steps you go through to create       and implement your strategic plan     • How o...
Thursday, April 19, 2012
9 Communication Plan     • Keeps stakeholders engaged     • Assures that everyone is working       together in the same di...
1 Write an Application     • APEX has three levels of Applications:            –   Start-up Level (20 questions, 10 pages)...
APEX Provides Other Services     • Consulting services for all aspects of       the Performance Improvement Journey     • ...
“A journey of a thousand       miles begins with a       single step”.Thursday, April 19, 2012
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Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

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Admiral Barrett's presentation to the Alaska Performance Excellence Program on "leadership"

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Alyeska Pipeline President Admiral Tom Barrett's Leadership Presentation to APEX

  1. 1. Starting Your Journey to Excellence Ben Park 12 Apr 12Thursday, April 19, 2012
  2. 2. My Background • U.S. Air Force Academy Graduate • 6 years of active duty and 21 years of service in the Missouri Air National Guard (Fighter Pilot) • MBA from Washington University in St Louis • 30 years of experience at McDonnell Douglas and Boeing (Marketing, Engineering, Program Management, Business Leadership) • Kansas Award for Excellence and Baldrige Award Recipient • Baldrige ExaminerThursday, April 19, 2012
  3. 3. Baldrige Organizational Model – Refined Over 23 Years Organizational Profile: Environment, Relationships, and Challenges 2 5 Strategic Workforce Planning Focus 1 7 Leadership Results 3 6 Customer Operations Focus Focus 4 Measurement, Analysis, and Knowledge ManagementThursday, April 19, 2012
  4. 4. “A journey of a thousand miles begins with a single step”. Lao-tzu Chinese philosopher (604 BC - 531 BC) Thursday, April 19, 2012
  5. 5. We’re Talking About Change Here • The Leader is responsible for changing the organization. • The team supports the change because they are involved in the change. • The team needs to embrace the change for it to be successfully implemented. • Change is so difficult that it often takes a catastrophe to start it.Thursday, April 19, 2012
  6. 6. So Where Do We Start? 1. Mission Statement 2. Key Stakeholders 3. Stakeholders’ Requirements 4. Organizational Goals 5. Organizational Strategies Self- Assessment 6. Systems and Processes Surveys 7. Balanced Scorecard 8. Strategic Planning Process 9. Communication Plan 10.Write an ApplicationThursday, April 19, 2012
  7. 7. Self-Assessment Surveys • Provide information on how you are doing relative to implementing a balanced change to your organization • Should be taken by your organization once or twice a year to measure change • Will help to prioritize the things that need fixing • Baldrige provides a great survey with benchmark data to help with this: http://www.nist.gov/baldrige/enter/self.cfmThursday, April 19, 2012
  8. 8. 1 Mission Statement • Vision – Desired future state – Six words or less • Mission – What you do and how you do it – What makes you unique • Values – Shared beliefs – Define your culture – Foster loyaltyThursday, April 19, 2012
  9. 9. 2 Key Stakeholders • Groups that are most affected by your organization’s actions and success • Ask yourself who would be impacted if your organization went away • Typically include: – Customers (patients, students/parents) – Employees/Volunteers – ShareholdersThursday, April 19, 2012
  10. 10. 3 Key Stakeholder Requirements • Segment your stakeholders • Define what it takes to satisfy them by asking themThursday, April 19, 2012
  11. 11. 4 Organizational Goals • Should be definable, measurable, and achievable • Should be focused on meeting the needs of your key stakeholders • Goals are supported by many lower level objectives and action plans that roll-up to achieve the top level organizational goals • Typically 5 to 7 goalsThursday, April 19, 2012
  12. 12. 5 Organizational Strategies • Closely related to values • Guide decision making when policies are not perfectly clear – “Safety is our first priority” – “We will promote from within”Thursday, April 19, 2012
  13. 13. 6 Systems and Processes • Systems – processes that work together to accomplish your mission • Processes – the steps you take to create a product or provide a service • Identify your key processes – the ones that are most important to delivering your products and/or services • Once identified, focus on improving these processesThursday, April 19, 2012
  14. 14. 7 Balanced Scorecard • All of your important results on a single page • A list of key stakeholders, their key requirements and how you are doing in meeting those requirements • Can also be a list of key requirements that you must meet to achieve your mission, and how you are doing inThursday, April 19, 2012
  15. 15. 8 Strategic Planning Process • What steps you go through to create and implement your strategic plan • How often do you accomplish strategic planning • Lots of people create strategic plans, the challenge is in implementing the planThursday, April 19, 2012
  16. 16. Thursday, April 19, 2012
  17. 17. 9 Communication Plan • Keeps stakeholders engaged • Assures that everyone is working together in the same direction • Is a two-way street – the plan should pass on information and receive feedback • Helps to engage everyone in ever- increasing value for key stakeholdersThursday, April 19, 2012
  18. 18. 1 Write an Application • APEX has three levels of Applications: – Start-up Level (20 questions, 10 pages) – Achievement Level (90 questions, 25 pages) – Excellence Level (181 questions, 50 pages) – Organizational Profile required with each application (33 questions, 5 pages) • You write the Application and Organizational Profile • We form a team to evaluate it and give you feedback (Strengths and Opportunities for Improvement)Thursday, April 19, 2012
  19. 19. APEX Provides Other Services • Consulting services for all aspects of the Performance Improvement Journey • Annual awards conference • Examiner TrainingThursday, April 19, 2012
  20. 20. “A journey of a thousand miles begins with a single step”.Thursday, April 19, 2012

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