WDM Quality Initiative City of West Des Moines Celebrating Our Success!!!!

Quality Results Over 20 citywide PATs Over 30 departmental PATs Quality Performance Report

Over 20 citywide PATs

Over 30 departmental PATs

Quality Performance Report

Departmental PATs Public Safety Cluster Consistent Staffing -- Fire Personal Protective Equipment -- Fire Vehicle Maintenance – Fire Promotional Process -- Police Communications -- Police Morale -- Police Alarm Ordinance -- Police Electronic Document Flow -- Police In-Service Training – Police Jail Processing -- Police “ Walk the Walk” – EMS Committee Membership – EMS Work Out Room -- PD

Public Safety Cluster

Consistent Staffing -- Fire

Personal Protective Equipment -- Fire

Vehicle Maintenance – Fire

Promotional Process -- Police

Communications -- Police

Morale -- Police

Alarm Ordinance -- Police

Electronic Document Flow -- Police

In-Service Training – Police

Jail Processing -- Police

“ Walk the Walk” – EMS

Committee Membership – EMS

Work Out Room -- PD

Departmental PATs Public Services Cluster Cross Training – Community Development Physical Working Environment -- Community Development Initial Contact/Referral Process -- Community Development Time Tracking – Public Works Employee Safety -- Public Works Irregular Work Hours -- Public Works Medical Response and Reporting -- Public Works Emergency Evacuation -- Public Works Multi-department Project Filing -- Public Works Storm Water Intake -- Public Works Snow Fence -- Public Works PCC Patching -- Public Works Hydrant Meter – Water Works Public Outreach project – Public Works Signal Maintenance – Public Works Construction Review – Development Services Traffic Allocation and Tracking – Development Services

Public Services Cluster

Cross Training – Community Development

Physical Working Environment -- Community Development

Initial Contact/Referral Process -- Community Development

Time Tracking – Public Works

Employee Safety -- Public Works

Irregular Work Hours -- Public Works

Medical Response and Reporting -- Public Works

Emergency Evacuation -- Public Works

Multi-department Project Filing -- Public Works

Storm Water Intake -- Public Works

Snow Fence -- Public Works

PCC Patching -- Public Works

Hydrant Meter – Water Works

Public Outreach project – Public Works

Signal Maintenance – Public Works

Construction Review – Development Services

Traffic Allocation and Tracking – Development Services

Departmental PATs Community Enrichment Cluster Communications – Parks and Recreation Volunteers -- Parks and Recreation Park Development Review -- Parks and Recreation Raccoon River Park Special Events -- Parks and Recreation Front Desk – Human Services Comprehensive Community Awareness – Human Services Training -- Library Communication - Library Library Appearance – Library Library Holds – Library

Community Enrichment Cluster

Communications – Parks and Recreation

Volunteers -- Parks and Recreation

Park Development Review -- Parks and Recreation

Raccoon River Park Special Events -- Parks and Recreation

Front Desk – Human Services

Comprehensive Community Awareness – Human Services

Training -- Library

Communication - Library

Library Appearance – Library

Library Holds – Library

Quality Results Advance the Quality Initiative BSC Measures 43% of citywide PATs have implemented all recommendations (target: 100%) 56% of citywide PATs were completed in less than nine months (target: 100%) 10 active citywide/departmental PATs or project teams (target: 12)

Advance the Quality Initiative BSC Measures

43% of citywide PATs have implemented all recommendations (target: 100%)

56% of citywide PATs were completed in less than nine months (target: 100%)

10 active citywide/departmental PATs or project teams (target: 12)

Vision Quality is becoming a natural part of the routine culture! Tools are used frequently for problem-solving and process improvements “ Informal” PATs are coming up with results within a month

Quality is becoming a natural part of the routine culture!

Tools are used frequently for problem-solving and process improvements

“ Informal” PATs are coming up with results within a month

Old Vs. New Step by Step Structure (complex) More Time Process Follow the Rules Problem Avoidance “ Tool Box” Fluid (easier) Less Time Results Do what makes sense Problem solving New Old

Step by Step

Structure (complex)

More Time

Process

Follow the Rules

Problem Avoidance

“ Tool Box”

Fluid (easier)

Less Time

Results

Do what makes sense

Problem solving

Tracking PAT PAT Tracker Archiving Report Three Requirements for each PAT

PAT Tracker

Archiving Report

Three Requirements for each PAT

Quality is about Leadership Leaders align resources and the attitudes that the organization has about its opportunities and its problems. Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities? “ All organizations are perfectly aligned to get the results they want.”

Leaders align resources and the attitudes that the organization has about its opportunities and its problems.

Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities?

“ All organizations are perfectly aligned to get the results they want.”

Recently completed PATs include… Facility Maintenance Final Report 9/13/2006

Facility

Maintenance

Final Report

9/13/2006

Recently completed PATs include… Help Desk PAT Final Report 12/13/2006

Help Desk PAT

Final Report

12/13/2006

Recently completed PATs include… Property Disposal PAT Final Report 2/14/2007

Property Disposal PAT

Final Report

2/14/2007

Recently completed PATs include… Fire and EMS Fleet Maintenance PAT Final Report 2/14/2007

Fire and EMS

Fleet Maintenance PAT

Final Report

2/14/2007

Recently completed PATs include… Sign Code Enforcement PAT Final Report 03/14/2007

Sign Code

Enforcement PAT

Final Report

03/14/2007

Recently completed PATs include… Budget Process PAT Final Report 4/11/2007

Budget Process PAT

Final Report

4/11/2007