WDM Quality Initiative City of West Des Moines Leadership Development Program April 6, 2006

Quality Results 15 citywide PATs 30 departmental PATs Quality Performance Report

15 citywide PATs

30 departmental PATs

Quality Performance Report

Quality Results Advance the Quality Initiative BSC Measures 43% of citywide PATs have implemented all recommendations (target: 100%) 64% of citywide PATs were completed in less than nine months (target: 100%) 6 citywide PATs or project teams and departmental PATs are active (target: 12)

Advance the Quality Initiative BSC Measures

43% of citywide PATs have implemented all recommendations (target: 100%)

64% of citywide PATs were completed in less than nine months (target: 100%)

6 citywide PATs or project teams and departmental PATs are active (target: 12)

Vision Quality becomes a natural part of the routine culture Tools are used frequently for problem-solving and process improvements Much more informal with results within a month

Quality becomes a natural part of the routine culture

Tools are used frequently for problem-solving and process improvements

Much more informal with results within a month

Old Vs. New Step by Step Structure (complex) More Time Process Follow the Rules Problem Avoidance “ Tool Box” Fluid (easier) Less Time Results Do what makes sense Problem solving New Old

Step by Step

Structure (complex)

More Time

Process

Follow the Rules

Problem Avoidance

“ Tool Box”

Fluid (easier)

Less Time

Results

Do what makes sense

Problem solving

Remember the Bottom Line What are we trying to solve or improve ? Are we working towards that?

What are we trying to solve or improve ?

Are we working towards that?

See the Big Picture What core processes need to be continually monitored?

What core processes need to be continually monitored?

Tracking PAT PAT Tracker Archiving Report Three Requirements for each PAT

PAT Tracker

Archiving Report

Three Requirements for each PAT

How to Start a PAT Does NOT need to be formal Anybody can bring forward an idea Contact member of department quality team or CWQT PAT Registration Form Remember the Bottom Line

Does NOT need to be formal

Anybody can bring forward an idea

Contact member of department quality team or CWQT

PAT Registration Form

Remember the Bottom Line

PAT Does NOT Need to Stand For: P rison A sylum T erm P retty A wful T ime

P rison

A sylum

T erm

Quality is about Leadership Leaders align resources and the attitudes that the organization has about its opportunities and its problems. Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities? “ All organizations are perfectly aligned to get the results they want.”

Leaders align resources and the attitudes that the organization has about its opportunities and its problems.

Do you help the City equip employees to help solve problems or do you complain about the people, the problems, and the opportunities?

“ All organizations are perfectly aligned to get the results they want.”

What Can This Group Do? Get Involved Spread the Simplified Message Continually Search for Processes to Improve

Get Involved

Spread the Simplified Message

Continually Search for Processes to Improve