The First “T”: Taking Care of Your Talent Quality Initiative, Leadership Development, and Reading Circles in the City of West Des Moines Iowa Municipal Management Institute Practitioner’s Panel March 23, 2006

WDM Quality Initiative Employee Benefits Address concerns related to service improvements Develop a process to make work more efficient and effective Includes input from employees in the decision-making process Gives a voice to employees at all levels of the organization

Employee Benefits

Address concerns related to service improvements

Develop a process to make work more efficient and effective

Includes input from employees in the decision-making process

Gives a voice to employees at all levels of the organization

WDM Quality Initiative Process Action Teams (PATs): A small group of employees that research and recommend solutions to processes. Each team member is a stakeholder in the process being evaluated because the issue relates to their work.

WDM Quality Initiative Facility Maintenance PAT Progress Tracking WDM Magazine Advertising Judicial Volunteers Development Review Special Events Online Scheduling Process File Retention Code Enforcement In-House Computer Training New Hire Process Customer Service Workers’ Compensation New Hire Orientation Interdepartmental Communications City-wide Process Action Teams (PATs)

Facility Maintenance

PAT Progress Tracking

WDM Magazine Advertising

Judicial Volunteers

Development Review

Special Events

Online Scheduling Process

File Retention

Code Enforcement

In-House Computer Training

New Hire Process

Customer Service

Workers’ Compensation

New Hire Orientation

Interdepartmental Communications

Leadership Development Purpose: To identify and educate those employees who are interested in pursuing future leadership opportunities and growing with the organization.

Leadership Development Form of Government Traits Valued by Organization Balanced Scorecard Quality Initiative Mayor and Council Member Perspectives Case Study Planning and Community Development Collaboration Sustainability Resource Management Community Safety Community Enrichment Topics to Be Covered

Form of Government

Traits Valued by Organization

Balanced Scorecard

Quality Initiative

Mayor and Council Member Perspectives

Case Study

Planning and Community Development

Collaboration

Sustainability

Resource Management

Community Safety

Community Enrichment

Reading Circles When Generations Collide : Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work by Lynne C. Lancaster & David Stillman The Fiefdom Syndrome: The Turf Battles That Undermine Careers and Companies - And How to Overcome Them by Robert Herbold The Ten Faces of Innovation : IDEO's Strategies for Defeating the Devil's Advocate and Driving Creativity Throughout Your Organization by Thomas Kelley, Jonathan Littman

Reading Circles Recommendations: Form a Citywide Welcoming Committee Enhance the Recruitment Process Consider Flexible Options for Employees Near Retirement Take a Closer Look at the Exit Interview Retain and Support Young Employees Promote Leadership