Lire les bar charts Libqual+
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Lire les bar charts Libqual+ - Presentation Transcript
- Niveau de service minimum
- Niveau de service désiré
- Zone de tolérance
- Zone de tolérance
- Niveau de service observé
- Écart d'adéquation Écart de supériorité
- Quand la qualité du service dépasse les attentes de l'usager
- Quand la qualité du service n'atteint pas le minimum exigé par l'usager
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