There is an increasing and continuing trend of organisations moving from in-house solution delivery to sourcing solutions externally. Organisations are divesting themselves of what they see as non-core functions. This is intended to improve operational efficiencies by using external suppliers’ perceived abilities to provide cost-effective, fit-for-purpose solutions quickly using the right technology. The responsibility and accountability for solution delivery and operation stills lies with the acquiring organisation. An organisation’s outsourcing zone of opportunity represents a challenge for both suppliers and for the acquisition function. Learn lessons from the experience of others to define exactly what you want of your outsourcing arrangement.
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