Halmstad Atea Bootcamp 2013


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  • A decade ago, e-business changed the way we use the internet forever when people and organizations went from browsing to buying and from surfing to selling. The internet evolved from being a new way of communicating and getting information to becoming the way that we conduct business and drive real business value. (Point of this slide) IBM was a leader and innovator in making e-Business a reality for our customers, and now we are doing it again. As social networks change the landscape of the internet, IBM again leads by defining how social networking for business can greatly improve business outcomes and helps our customers excel.
  • Today, social media is making an equally significant impact and has become an increasingly important tool in our daily lives – helping people connect, communicate and share information – forever changing the way people interact. Here are some additional facts: Today, more than 2 billion people use the internet. By the end of this year, Gen Y will outnumber Baby Boomers….and 96% of them have joined a social network. The second largest search engine in the world is YouTube 25% of search results for the World’s Top 20 largest brands are links to user-generated content. (Point of this slide) The social graph is simply the deep way in which people can now connect. As an analogy, all websites on the internet can be connected via links, the social graph simply means that now all people are connected as well. These rich relationships are changing the way we treat our friends, our colleagues and our customers. Social Business means that our traditional ways of marketing and selling are radically different from just e-business. Selling is based on reaching networks of people, and marketing means building trust among communities by influencing advocates and tippers. How we work together also has changed dramatically as we search expertise and learn to share to solve business problems. This is the new way of working.
  • Integrating social into your workforce and into customer experiences creates real business outcomes. This can happen in various business processes. On the slide are just a few examples of real customer results. Customer service: Profitable growth depends social, mobile customer self-service $44.6B lost in one year due to online customer experience problems (6) Sales: Improving sales skills and matching the right people can help close more deals Top 10% of sellers often generate 30-50% of a company’s revenue. (2) Product Development Accelerating innovation to deliver better products faster In software, the top programmers write 10 times the code of average performers (2) Marketing Gather insights into what customers will buy next 81% received product purchase advice from friends and followers through a social site (7) (Point of this slide) IBM makes sure that our customers can take advantage of social business to be competitive, and we help them apply it to their business situations . This infers that Facebook, Twitter ,etc are fun, but not productive. IBM makes social networking productive. Connections is “Facebook for the Enterprise”, but with real business focus and results.
  • Thank you Ray... powerful stuff. I would like to pick up on a couple of points from Ray.... Choosing the right Platform for Social Business is TOP of mind... and two of the leading challenges are: to Foster Internal Collaboration and to Incorporate Social into Business Models. At IBM we have seen and embraced these challenges from the onset... and some of the announcements we are making today will positively disrupt these challenges. Organizations are now moving from “liking” – simply using social technology for basic communication, to "leading" – where they are applying social tools and culture to fundamentally change their core business processes, leading to positive disruption within their organizations and their industries. Today, organizations are recognizing that there are numerous opportunities for them to rethink their core business processes through the application of social. Business is ready for social. They are leveraging social to activate people to create a smarter workforce and delight customers by creating exceptional customer experiences. And by creating a smarter workforce, customers are further enhancing their ability to delight customers.
  • Evolution of Social Search in Lotus Connections Lotus Connections 2.0 introduced “Social Search” Innovation from IBM Research Lab in Haifa, Israel System wide search infrastructure based on open standards Social search introduced concept of 'facets' weaving additional connections between results Lotus Connections 2.5 expanded on “Social Search” User Interface become more intuitive Consistency through provision of single search engine across the product Added additional services, Files and Wikis Document Conversion services, advanced language analytics Lotus Connections “Next” Adds Analytics Enhance with 'Social and Network Discovery' (SaND) technology Analytics leveraging the Social Search Information (indexes+facets) to discover and present relationships
  • In the next major release of IBM Connections, we are adding a visual layer to our out of box reporting and metrics. This will be featured within a community for community managers to understand adoption of the tools, content, and people interacting in their communities. This will also be available system wide for organizational understanding of metrics across all of the Connections tools. On the back end, Cognos is being utilized to consume the reports generated by Connections, and customers can create their own custom visualizations on the data.
  • New in 3.0: subcommunities
  • Use the IBM Connections Plug-in for Microsoft Office to extend your social network to your documents From Office you can: Add a document to an Activity, Wikis, Files and Communities Create a To-Do item in an Activity Search Connections Additionally From Microsoft Word, you can: Create a Bookmark from a URL embedded in a document Insert a Bookmark or a Profile info into a document Publish a Document to a Blog
  • Actiance is an IBM business partner focussing on Compliance solutions for the social business. IBM is re-marketing Vantage for IBM Connections which allows customers to archive comments, posts, files, blogs, wikis, forums, etc from IBM Connections into the Vantage archive to keep a record for future use (e.g. for litigation scenarios). No matter how small or out-of-context a remark or comment might be, every post can be captured and put into the larger context of a holistic compliance solution for the social business. Actiance solutions are critical components designed to help all organizations, protect their corporate brand and reputation, ensure ethical practices, and maintain compliance with applicable regulations and legislation. Key Features of the Actiance solutions for IBM Connections: Content logging and archiving Capture social data from all Connections applications eDiscovery to show the content in context of other related items Content inspection includes filtering, alerts, and rules engine Policies can map to governance standards
  • Halmstad Atea Bootcamp 2013

    1. 1. Välkommen!IBMIntroduction to IBM ConnectionsFöreläsare:Alan Hamilton, IBM Collaboration Solutions@alanghamilton
    2. 2. © 2013 IBM CorporationA decade ago, e-Business fundamentally changed the way weconduct businessSurfing SellingBrowsing Buying
    3. 3. © 2013 IBM CorporationToday, the social graph is transforming the way we interact
    4. 4. © 2013 IBM Corporation© 2013 IBM Corporation6Leveraging social business for a competitive advantageActivate theWorkforceCreate a SmarterWorkforceDelightCustomersCreate ExceptionalCustomer Experiences
    5. 5. © 2013 IBM CorporationThe IBM Platform for Social BusinessEnabling “systems of engagement” solutions
    6. 6. © 2013 IBM CorporationThe Value of a SocialBusiness PlatformBy leveraging a Social BusinessPlatform, you are able to:Take advantage of a broad range ofindustry leading social toolsGrow your deployment as you needover time on the platforms yourequireIntegrate with your current systemsCustomize as you see fitDevelop an adoption strategyAccess your social data from a varietyof touchpoints (e.g. applications,desktops, mobile, etc)
    7. 7. © 2013 IBM Corporation10Social Networking is Collaboration ...… leveraging all IBM Connectionsservices:Profiles - Communities - Files - Wikis - Blogs - Forums - EventsMedia Gallery - Ideation Blogs - Activities - Activity Stream
    8. 8. © 2013 IBM Corporation Quickly find the peopleand expertise you need Post a status messageinforming your network ofwhat you are doing Grow and maintain yourprofessional network Communicate to yournetwork your expertiseand contentProfilesRespond faster to customers andmake better decisions
    9. 9. © 2013 IBM Corporation Personalized, smartrecommendations for the People,Community and Content you shouldknow Based on your Profile, tags, socialnetwork, and actions Found in Home page, Profiles andCommunitiesSocial AnalyticsDiscover what and who you shouldknow
    10. 10. © 2013 IBM Corporation Help people who share commoninterests to exchange and shareinformation and ideas Create public, private andmoderated communities Share files, watch videos in themedia gallery, vote on ideas, planprojects, share using blogs, wikis,forums, and more in a community Calendar provides a central place toplan and coordinate team eventsCommunitiesIncrease sales and customer retention
    11. 11. © 2013 IBM CorporationCommunitiesIncrease sales and customer retentionAdd a status orcontent updateCreate a compellingexperienceSee whats new andtake actionAccess people andinformation
    12. 12. © 2013 IBM Corporation15 Reports / dashboard to monitor adoption andcommunity vitality Comprehensive set of metrics of allConnections services and page views Targeted UsersBusiness Owner / IT OwnerCommunity Owner Supports extensibility Flexible drill down and data slicing Create custom reports or modify existingonesCommunity MetricsUnderstand community adoption
    13. 13. © 2013 IBM Corporation Gather the e-mails, IM chats,documents, messages, and otherinformation that you and your teamneed to accomplish a project Assign To Dos to project members Customize and organize an activitywith sections Create an activity for use by themembers of a community Create Activity Templates to captureand reuse best practices Leverage activities in small groupsor large communitiesActivitiesComplete projects on time and meetgoals
    14. 14. © 2013 IBM Corporation Share documents, spreadsheets,presentations, and others withoutsending large attachments throughe-mail– Tag files so that theyre easy to find; addrecommendations and comments– Share files with selected individuals, groupsand communities, or make them public– View sharing properties, such as who hasshared a file and with whom, people who havedownloaded files– Manage versions and allow others to uploadnew versions– Search for text in the title or body of the file– Organize files in public or private folders– Optionally moderate file submissionFilesSpend less time searching forinformation
    15. 15. Blogs help you connect with people -whether you know them or not,whether they are inside or outsideyour organization, whether they areinternal or external.Readers benefit from the knowledgeof subject matter experts.Share your unique perspective andexpertise — solicit and rate feedback— without worrying about filling upeveryones inbox.Blogs help you communicate withyour peers or colleagues andaccelerate innovation.Optionally moderate blog contentGenerate new productand services fasterBlogsGenerate new product and servicesfaster
    16. 16. © 2013 IBM CorporationCommunity ForumsEnable self-support and encourage discussions Like a forum topicto share it withyour followers.Sort to view most“liked” topics in aForum or acrossforums.
    17. 17. © 2013 IBM Corporation Comprehensive update ofmobile features Device specific gestures (i.e.sliding drawers vs. split views) Improved usability via nativedevice capabilitiesCameraDevice contactsOpen In/Share with the applicationOffline AccessQR Codes Start the mobile app from abrowser or another mobile appon the deviceMobileAny time anywhere comprehensivemobile ACCESSFull support for activityStream with 3rdpartyevents and theirembedded applications
    18. 18. © 2013 IBM CorporationSimplified AccessMultiple accountsDefault loginApplication CustomizationRe-brand and themeCustom service definitionsCustom login formEULA or information pagesbefore granting accessImproved security capabilitiesRemote account provisioningPassword managementEncryptionRemote wipe & deny accessBuild configuration profileenforcementClientless VPN supportMobileAny time anywhere comprehensivemobile ACCESS
    19. 19. © 2013 IBM CorporationPersonal Files■ Share any file in the context of your work■ Personal files experience in Windows Explorer■ Facilitate ease of sharing of any file on desktop■ Round trip editing available in Windows ExplorerCommunity Files and Media Gallery■ Communities that have a files component can beadded to the Windows Explorer view■ “My Communities” are discovered by search andvia a picker■ Public Communities are discovered by search withtype ahead■ Media Gallery files will be shown mixed in with the Community files view─ Previews can be shown only for those media files that are in the media gallery■ Round trip editing available in Windows Explorer■ Download at http://ibm.biz/BdxFWFIBM ConnectionsDesktop Plug-insEasily share your personal files
    20. 20. © 2013 IBM CorporationIBM Connections content isdirectly accessible fromOutlook Share files easily by sendinglinks instead of attachments Drag-n-drop email messagesand attachments directly to theIBM Connections sidebar Receive live updates from yourcolleagues, communities andfilesAutomatically syncs SocialNetwork directory data toOutlook Contacts View activity stream via OutlookSocial ConnectorEnhanced MicrosoftOutlook IntegrationYour choice of toolsDrag the file rightInto an email messageTo send a link to anIBM Connections file.
    21. 21. © 2013 IBM CorporationAccessConnectionsfeatures andsearchUse the IBM Connections Plug-in for Microsoft Office toextend your social network toyour documents■ Add a document to Files,Communities, Activities,Blogs or Wikis■ Create a To-Do item in anActivity■ Create a Bookmark from aURL embedded in adocument■ Insert a Bookmark or a Profileinto a document■ Search for ConnectionscontentIBM Connections andMicrosoft OfficeAccess common tasks in Connections
    22. 22. SharePoint widget available forConnections CommunitiesAccess and Edit MicrosoftSharePoint filesOpen and add files toSharePoint Libraries from withina Connections CommunityDownload athttp://ibm.biz/BdxFWEIBM Connections andMicrosoft SharePointAdd robust social capabilities to legacy SharePointcontent
    23. 23. © 2013 IBM Corporation*ViewsNestedfoldersTrash can for“soft” deleteCheck in / outdocumentsCount and sort bynumber of Likesand DownloadsIBM Connections Content ManagerViews*Views**ViewsNestedfoldersTrash can for“soft” deleteCheck in / outdocumentsCount and sort bynumber of Likesand Downloads
    24. 24. © 2013 IBM CorporationIBM Docs brings to life IBMConnections FilesPreview, present and printfiles without downloadingWeb-based editors forcreating and sharingdocuments, spreadsheetsand presentationsReal-time co-editingSoon: IBM Docs available inMobileIBM DocsImprove simplicity and efficiency by which teamsbuild documents
    25. 25. Source: http://bit.ly/T2wwOq
    26. 26. © 2013 IBM CorporationIBMs Social Business LeadershipThe Foundation to deliver “social” wherever it isrequired to increase usage and encourageadoptionComprehensive out-of-the-box solution for cloud, on-premises and hybridWidest range of deployment options to protectexisting information technology investmentsProven Scalability and Open Standards basedarchitecture2X A Leader! ForresterWave Enterprise SocialPlatform and CloudStrategies for OnlineCollaboration SoftwareVendorsWorldwide MarketLeader for 3 years in arow!Leader in AragonResearch Globe forEnterprise SocialSoftwareIBM is in the leaderquadrant in the GartnerMagic Quadrant for SocialSoftware in theWorkplace, August 20111Source: Gartner Magic Quadrant for Social Software in the Workplace, August 20112Source: The Forrester Wave™: Enterprise Social Platforms, Q3 2011 and The Forrester Wave™: Cloud Strategies for Online Collaboraton Software Vendors, Q3 2012,Forrester Research, Inc3Source: IDC: Number 1 position from 2009-2011, IDC Worldwide Enterprise Social Software 2011 Vendor Shares, doc #235273, June 2012.4Source: Aragon Research Globe for Enterprise Social Software, Aug 2012Native mobile support for phones and tabletsPipeline of innovation from IBM Researchallows us to deliver new value fasterSocial meets Business Process – its time for atransformation
    27. 27. © 2013 IBM Corporation31www.atea.comNew IBM Social Landing Pagehttp://ibm.com/socialLatest product info, research, podcasts,and morehttp://www.ibm.com/lotus/connectionsIBM Connections Team Bloghttp://ibmsocialsoftware.comAssets, discussion, and opinion aboutdriving the adoption of IBM socialsoftwarehttp://www.ibm.com/blogs/socialbusinessExternal Resources and Information
    28. 28. Tack för mig!IBMVill du veta mer,registrera dig vid utgången.Betygsätt gärna passet i appenFör frågor kontakta mig på:Alan Hamiltonalan.hamilton@uk.ibm.com+44 1475 893 483På svenska eller engelska