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Barriers to Customer-Centricity

by Managing Partner at Futurelab on May 12, 2012

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This is a presentation I gave at the Fred Reichheld NPS Masterclass which took place on May 10, 2012 in Breda. ...

This is a presentation I gave at the Fred Reichheld NPS Masterclass which took place on May 10, 2012 in Breda.

The presentation is part of a series on customer-centricity, which is linked to my recent book "So You Want To Be Customer-Centric?"

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Barriers to Customer-Centricity Barriers to Customer-Centricity Presentation Transcript