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Turning a Crisis into a Drama
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Turning a Crisis into a Drama

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Lessons learned to make things more fun, when things go wrong in Production

Lessons learned to make things more fun, when things go wrong in Production

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  • What we do: Not exciting
  • Far more exciting

Transcript

  • 1. Disclaimer • You might think this talk is about you or your company • It’s not • We’ve all seen (and participated in) far worse...
  • 2. Disclaimer • You might think this talk is about you or your company • It’s not • We’ve all seen (and participated in) far worse... • I’m also still quite tired
  • 3. Turning a Crisis into a Drama ‘Cos that makes it a lot more fun, right?
  • 4. 1. Crowd Around Anyone Who is Typing
  • 5. 1(a). Flap
  • 6. 1(b). Shout
  • 7. 1(c). Panic
  • 8. 1(d). Best of All , Get Physical
  • 9. 1(e). But at Least, Get Emotional
  • 10. 2. Keep Information to Yourself
  • 11. 2(a). Listen to Rumour
  • 12. 2(b). Rely on Gossip
  • 13. (Chinese Whispers Work Excellently)
  • 14. 2(c). Be Afraid to Say “I Don’t Know”
  • 15. 2(d). Never Admit When You’re Wrong
  • 16. 2(e). Or When Something May Have Been Your Fault
  • 17. 2(f). Blame, Blame, Blame
  • 18. 3. Work Incredibly Long Hours
  • 19. 3(a). Change as Much as Possible Simultaneously
  • 20. 3(b). Introduce Additional Problems Whenever You Can
  • 21. 3(c). Throw All Best Practice and Process Out the Window
  • 22. 3(d). Disrespect the Chain of Command
  • 23. 3(e). Don’t Protect Your People
  • 24. 4. Find Statistics to Place a Religious Level of Belief In
  • 25. 4(a). Marvel at the Power of a Dashboard and a Subset of Data