Turning a Crisis into a Drama

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Lessons learned to make things more fun, when things go wrong in Production

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  • What we do: Not exciting
  • Far more exciting
  • Turning a Crisis into a Drama

    1. 1. Disclaimer • You might think this talk is about you or your company • It’s not • We’ve all seen (and participated in) far worse...
    2. 2. Disclaimer • You might think this talk is about you or your company • It’s not • We’ve all seen (and participated in) far worse... • I’m also still quite tired
    3. 3. Turning a Crisis into a Drama ‘Cos that makes it a lot more fun, right?
    4. 4. 1. Crowd Around Anyone Who is Typing
    5. 5. 1(a). Flap
    6. 6. 1(b). Shout
    7. 7. 1(c). Panic
    8. 8. 1(d). Best of All , Get Physical
    9. 9. 1(e). But at Least, Get Emotional
    10. 10. 2. Keep Information to Yourself
    11. 11. 2(a). Listen to Rumour
    12. 12. 2(b). Rely on Gossip
    13. 13. (Chinese Whispers Work Excellently)
    14. 14. 2(c). Be Afraid to Say “I Don’t Know”
    15. 15. 2(d). Never Admit When You’re Wrong
    16. 16. 2(e). Or When Something May Have Been Your Fault
    17. 17. 2(f). Blame, Blame, Blame
    18. 18. 3. Work Incredibly Long Hours
    19. 19. 3(a). Change as Much as Possible Simultaneously
    20. 20. 3(b). Introduce Additional Problems Whenever You Can
    21. 21. 3(c). Throw All Best Practice and Process Out the Window
    22. 22. 3(d). Disrespect the Chain of Command
    23. 23. 3(e). Don’t Protect Your People
    24. 24. 4. Find Statistics to Place a Religious Level of Belief In
    25. 25. 4(a). Marvel at the Power of a Dashboard and a Subset of Data

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