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Involves stepping back from a process to inquire into its overall business objective, and then effecting creative and radical change to realize order-of-magnitude improvements in the way that objective is accomplished.”
“ Re-engineering is only part of what is necessary in the radical change of processes; it refers specifically to the design of the new process.”
“ The term process innovation encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex technological, human, and organizational dimensions.”
Improvement vs. Innovation Source: Davenport, 1993 Cultural/Structural Cultural Type of Change Information Technology Statistical Control Primary Enabler High Moderate Risk Broad, cross-functional Narrow, within function Typical Scope Top-Down Bottom-Up Participation Long Short Time Required One-Time One-time/Continuous Frequency of Change Clean Slate Existing Process Starting Point Radical Incremental Level of Change Innovation (BPR) Improvement Dimension
Kerangka Inovasi Proses Mengidentifikasi Proses untuk Inovasi Mengidentifikasi Pemungkin Perubahan Mengembangkan Visi Proses Memahami Proses-proses yang ada Merancang & Membuat Prototype Proses Baru