Ncb and xpp

189 views

Published on

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
189
On SlideShare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
2
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Ncb and xpp

  1. 1. NCBNATIONAL CONTROLLING BODY WORKS FOR ARBITRATING CASES OFEXCHANGE QUALITY OF AIESEC IN INDIA, ITS LOCAL COMMITTEES,TRAINEES, AND EPS.
  2. 2. Role of NCB NCB is the decision making body within AIESEC India on exchangequality issue. NCB Will Analyse Information from Customer Gauge tool (NPS) ,draw inferences and Suggest changes in Programs across AIESECIndia Local Committees. NCB has the decision making power on cases happens on LocalCommittees of AIESEC India. NCB is the initiate by AIESEC India to educate the national plenaryto stick to XPP and improve exchange quality.
  3. 3. What can you expect from NCB ? Consultancy for local committees in terms of exchange quality Consultancy in terms of Exchange Program Policies implementationfor local committees Case solving, following-up and review Support in passing cases to ICB(International Control Board) Mail { 24 hrs } at: ncb.aiesecindia@gmail.com
  4. 4. XPPEXCHANGE PROGRAM POLICIES ARE THE MAIN REGULATORY DOCUMENT OFAIESEC EXCHANGE PROGRAMALL EXCHANGE MUST BE CONDUCTED IN ACCORDANCE WITH THE POLICIES
  5. 5. Similarly there are many pages ofXPP policies which can be invokedwhen necessary
  6. 6. NPSNET PROMOTER SCORE IS A SYSTEM TO ENSURE THE QUALITY IN THEDELIVERY OF OUR PROGRAMS TO OUR CUSTOMERS BY USING A FEEDBACKSYSTEM. PARTICIPANTS OF OUR PROGRAMS WOULD BE SENT A SURVEYALL THEY HAVE TO DO IS ANSWER ON A SCALE OF 1 - 10 IF THEY LIKED THESERVICE OR NOT.
  7. 7.  Detractors are those who would negatively brand our organisation due to unsatisfactorydelivery of our program Neutrals/Passives are those who are indifferent about our programs or would promote it forthe wrong reasons (meaning they can get the service elsewhere) Promoters are those who see value in our programs and would promote it to others There is a system which does an analysis of the survey and presents for analysis and decisionmaking The system can be access through by logging on to www.cg-express.com
  8. 8. Flow of Filing a Case
  9. 9. Keep this in Mind If you want to bring case to NCB, please make sure you go throughpersonal talk, local level negotiation first. You can also fill the NPS Survey in your inbox and request a followup. Please read through the XPP, and make sure XPP is violated in yourcase Fill in the appealing application form here(get it from VP or linkbelow): http://www.myaiesec.net/content/viewfile.do?contentid=10170788.Send it to NCB email. If you are not sure whether your case has violated XPP, feel free tocontact NCB for consultancy.
  10. 10. Questions ???

×