HUL 291: Electronic Governance
P. Vigneswara Ilavarasan
MS 624 | vignesh@hss.iitd.ac.in
Vignesh 1
Framework
• Evaluation
• A framework
• Case of NMDC
• Reference
Vignesh 2
Evaluation
• Quantitative and qualitative approaches
–Hard Vs Soft
–Differing assumptions & required skill sets
• egov sys...
Suggested components
• Hard measures
• Soft measures
• Hierarchy of measures
Vignesh 4
Hard measures
• Cost – benefit analysis
– Benefits measurement problems
– Factors are not exhaustive
– Accounting procedur...
Soft measures
• Scoring Method
–Weighted average of selected attributes
–Includes both tangible and intangible 
benefits
•...
Hierarchy of measures
• Mix of soft and hard measures, but in a 
sequence
–Figure
• Flexible – context specific measuremen...
NDMC
• Colonial legacy
• Like a mini‐government – supplies electricity, 
water
• Budget comes from central govt & own 
rev...
Evaluation
• Study was done in 2003 by IITD researchers
• Benchmark – fig
– poor performance when compared ‐ fig
• Scoring...
Eval…cont..
• Sociological angle
– Moving from bureaucratic structure, linked with 
other units, flexible, increased accou...
Reference
• Gupta, M. P. and D. Jana. (2003). E‐
government evaluation: A framework and 
case study. Government Informatio...
• Thank you!
Clarifications
Questions
Comments
Vignesh 12
Stages -- --
Vignesh 13
Layne & Lee, 2001
Hierarchy -- --
Vignesh 14
Benchmark --
Vignesh 15
Comparison --
Vignesh 16
Score card --
Vignesh 17
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Evaluation

  1. 1. HUL 291: Electronic Governance P. Vigneswara Ilavarasan MS 624 | vignesh@hss.iitd.ac.in Vignesh 1
  2. 2. Framework • Evaluation • A framework • Case of NMDC • Reference Vignesh 2
  3. 3. Evaluation • Quantitative and qualitative approaches –Hard Vs Soft –Differing assumptions & required skill sets • egov systems has both components • evaluation should include both..  • Evolving frameworks Vignesh 3
  4. 4. Suggested components • Hard measures • Soft measures • Hierarchy of measures Vignesh 4
  5. 5. Hard measures • Cost – benefit analysis – Benefits measurement problems – Factors are not exhaustive – Accounting procedures inadequate  nature of  organizations / service organizations • Benchmarks  – Metric benchmarking from abroad inapplicable due  to nascent stages – grading of IT infrastructure • Info abt a topic in website; link to relevant contact,  downlodable forms, online transactions Vignesh 5
  6. 6. Soft measures • Scoring Method –Weighted average of selected attributes –Includes both tangible and intangible  benefits • Stages of egov –figure • Sociological  –Opinion gathering abt employees  adaptability Vignesh 6
  7. 7. Hierarchy of measures • Mix of soft and hard measures, but in a  sequence –Figure • Flexible – context specific measurement Vignesh 7
  8. 8. NDMC • Colonial legacy • Like a mini‐government – supplies electricity,  water • Budget comes from central govt & own  revenues / cash rich • use of IT in internal gov by 2001 ~ INR 20 m Vignesh 8
  9. 9. Evaluation • Study was done in 2003 by IITD researchers • Benchmark – fig – poor performance when compared ‐ fig • Scoring method – fig – Comparisons not available • Stages of e‐government – fig Vignesh 9
  10. 10. Eval…cont.. • Sociological angle – Moving from bureaucratic structure, linked with  other units, flexible, increased accountability – Computer training to the workers, initial resistance,  awareness education – Expected gradual change • Measurement hierarchy • See table 5 / Vignesh 10
  11. 11. Reference • Gupta, M. P. and D. Jana. (2003). E‐ government evaluation: A framework and  case study. Government Information  Quarterly, 365‐387.   • Emailed.  Vignesh 11
  12. 12. • Thank you! Clarifications Questions Comments Vignesh 12
  13. 13. Stages -- -- Vignesh 13 Layne & Lee, 2001
  14. 14. Hierarchy -- -- Vignesh 14
  15. 15. Benchmark -- Vignesh 15
  16. 16. Comparison -- Vignesh 16
  17. 17. Score card -- Vignesh 17

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