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Evaluation

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    Evaluation Evaluation Presentation Transcript

    • HUL 291: Electronic Governance P. Vigneswara Ilavarasan MS 624 | vignesh@hss.iitd.ac.in Vignesh 1
    • Framework • Evaluation • A framework • Case of NMDC • Reference Vignesh 2
    • Evaluation • Quantitative and qualitative approaches – Hard Vs Soft – Differing assumptions & required skill sets • egov systems has both components • evaluation should include both..  • Evolving frameworks Vignesh 3
    • Suggested components • Hard measures • Soft measures • Hierarchy of measures Vignesh 4
    • Hard measures • Cost – benefit analysis – Benefits measurement problems – Factors are not exhaustive – Accounting procedures inadequate  nature of  organizations / service organizations • Benchmarks  – Metric benchmarking from abroad inapplicable due  to nascent stages – grading of IT infrastructure • Info abt a topic in website; link to relevant contact,  downlodable forms, online transactions Vignesh 5
    • Soft measures • Scoring Method – Weighted average of selected attributes – Includes both tangible and intangible  benefits • Stages of egov – figure • Sociological  – Opinion gathering abt employees  adaptability Vignesh 6
    • Hierarchy of measures • Mix of soft and hard measures, but in a  sequence – Figure • Flexible – context specific measurement Vignesh 7
    • NDMC • Colonial legacy • Like a mini‐government – supplies electricity,  water • Budget comes from central govt & own  revenues / cash rich • use of IT in internal gov by 2001 ~ INR 20 m Vignesh 8
    • Evaluation • Study was done in 2003 by IITD researchers • Benchmark – fig – poor performance when compared ‐ fig • Scoring method – fig – Comparisons not available • Stages of e‐government – fig Vignesh 9
    • Eval…cont.. • Sociological angle – Moving from bureaucratic structure, linked with  other units, flexible, increased accountability – Computer training to the workers, initial resistance,  awareness education – Expected gradual change • Measurement hierarchy • See table 5 / Vignesh 10
    • Reference • Gupta, M. P. and D. Jana. (2003). E‐ government evaluation: A framework and  case study. Government Information  Quarterly, 365‐387.   • Emailed.  Vignesh 11
    • • Thank you! Clarifications Questions Comments Vignesh 12
    • Stages -- -- Layne & Lee, 2001 Vignesh 13
    • Hierarchy -- -- Vignesh 14
    • Benchmark -- Vignesh 15
    • Comparison -- Vignesh 16
    • Score card -- Vignesh 17