HUL 291: Electronic Governance
P. Vigneswara Ilavarasan
MS 624 | email@example.com
htt // l i / iitdhttp://egroups.google.co.in/egov_iitd
• “Egovernance for development”
– New about ICTs?
– Why egov for development?
– What it covers?
New about ICTs
• ICTs always existed
• From ‘automation’ to ‘connections’• From automation to connections
• Rise of ‘Information systems’ as area
• Egov in relation to emergence of Internet
• Increasing importance…
Why egov for development?
• Governments in DC
– Expensive, poor delivery & responsive
• Egov offers new way
– through potential of ICTsg p
• To result in governance that is Effective &
– cheaper, quicker, productive, innovative & high
What does ‘egov for Dev’ cover?
• Internal working of public sector/government
– Cutting process costsCutting process costs
• National ID system in Egypt
– Managing process performanceManaging process performance
• HR & Payroll systems in Tanzania (no ghost workers)
– Making strategic connections in governmentMaking strategic connections in government
• Connecting various levels of govt. in China
– Creating empowermentg p
• Intranet for information access to Afrikaner minority in
E-citizens & e-services
• Deals with citizens and consumers of public
– Talking to citizens
• Anti‐corruption portal & application tracking in South
– Listening to citizens
f l h h b d h f• Free & fair elections through bar code in South Africa
– Improving public services
T t fili i Chil• Tax return filing in Chile
• Deals with other institutions – public, pvt,
– Working better with business
• Import procedures in the PhilippinesImport procedures in the Philippines
– Developing communities
• Gyandoot in Indiay
– Building partnerships
• Sustainable development network – strengthening civil p g g
society in Honduras
• High failure rates
– Total, partial, & sustainability.
• Lack of e‐readiness
– Infrastructure (Data systems, legal, Institutional, ( y g
technological, & Human)
– Leadership & strategic thinking
• no captains
• Alien systems adopted from outside
d f h d b l• Avoidance of government when driven by external
• ICTs ‐ Ignored, Isolates, idolized, & rarely integratedICTs Ignored, Isolates, idolized, & rarely integrated
• Ignore the stakeholders
• Design – reality gap
– Information, Technology, Processes, Objcectives &
values, staffing & skills, Mgmt systems & structure,
and other resources
– Gaps = failure of egov due to
• Hard (Tech/ICT) Vs Soft (people)
bl• Private – public gap
• Country context gaps
St t i t l th• Strategies to close the gaps..
– To be discussed later.
• Heeks, R. (2001). Understanding e‐Governance for
Development. Institute for Development Policy and
M t I G t W ki P S iManagement, I‐Government Working Paper Series,
• Sharma Photostats• Sharma Photostats
• Thank you!