An introduction to Knowledge Management Learning as  a way of business
Knowledge and Performance Learning Applying Knowledge is linked to performance. The more you know (as a team, individual o...
What is knowledge? © Knoco Ltd – all rights reserved Knowledge is the ability to take effective action It is the Know-how,...
What is Knowledge Management? <ul><li>A managed system for ensuring that </li></ul><ul><li>The right knowledge </li></ul><...
KM in support of strategy © Knoco Ltd – all rights reserved Knowledge  Management should be focused on developing, perfect...
Three key enablers
People © Knoco Ltd – all rights reserved <ul><li>In the functions, central groups, and communities of practice </li></ul><...
Processes <ul><li>Processes built into the project and operational framework for </li></ul><ul><li>Learning before </li></...
Technologies <ul><li>Technologies for </li></ul><ul><li>Allowing communities to communicate and collaborate (e.g. communit...
The flow of Knowledge © Knoco Ltd – all rights reserved Connecting Collecting
The Flow of Knowledge <ul><li>There are two ways to exchange knowledge. You need both, for different types of knowledge  <...
Motivating © Knoco Ltd – all rights reserved <ul><li>Exchange of knowledge is motivated in one of two ways </li></ul><ul><...
For more guidance and resources © Knoco Ltd – all rights reserved http://www.knoco.com
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Introductiontoknowledgemanagement 090308150147-phpapp02

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Introductiontoknowledgemanagement 090308150147-phpapp02

  1. 1. An introduction to Knowledge Management Learning as a way of business
  2. 2. Knowledge and Performance Learning Applying Knowledge is linked to performance. The more you know (as a team, individual or company), the better you perform
  3. 3. What is knowledge? © Knoco Ltd – all rights reserved Knowledge is the ability to take effective action It is the Know-how, born of experience, that allows correct decisions to be made, and effective processes to be developed and applied
  4. 4. What is Knowledge Management? <ul><li>A managed system for ensuring that </li></ul><ul><li>The right knowledge </li></ul><ul><li>Reaches the right people </li></ul><ul><li>At the right time </li></ul><ul><li>To help them make the right decisions </li></ul>© Knoco Ltd – all rights reserved Management as if Knowledge had Value
  5. 5. KM in support of strategy © Knoco Ltd – all rights reserved Knowledge Management should be focused on developing, perfecting and applying “ what we need to know, to deliver our strategy”
  6. 6. Three key enablers
  7. 7. People © Knoco Ltd – all rights reserved <ul><li>In the functions, central groups, and communities of practice </li></ul><ul><li>In a central KM team </li></ul><ul><li>Accountable roles </li></ul><ul><li>In the projects and operational divisions </li></ul>
  8. 8. Processes <ul><li>Processes built into the project and operational framework for </li></ul><ul><li>Learning before </li></ul><ul><li>Learning during </li></ul><ul><li>Learning after </li></ul><ul><li>Processes applied by the experts and communities for </li></ul><ul><li>Creating, validating and refreshing “best practice” </li></ul>© Knoco Ltd – all rights reserved
  9. 9. Technologies <ul><li>Technologies for </li></ul><ul><li>Allowing communities to communicate and collaborate (e.g. community forums) </li></ul><ul><li>Allowing people to find “those who know” (e.g. yellow pages) </li></ul><ul><li>Allowing capture of new knowledge (e.g. lessons databases) </li></ul><ul><li>Allowing access to community knowledge (e.g. wikis, portals, search engines) </li></ul><ul><li>Allowing communities and experts to broadcast new knowledge and processes (e.g. blogs) </li></ul>© Knoco Ltd – all rights reserved
  10. 10. The flow of Knowledge © Knoco Ltd – all rights reserved Connecting Collecting
  11. 11. The Flow of Knowledge <ul><li>There are two ways to exchange knowledge. You need both, for different types of knowledge </li></ul><ul><li>Knowledge can be exchanged through dialogue (the CONNECT route) </li></ul><ul><li>Knowledge can be exchanged in written or recorded form (the COLLECT route) </li></ul>
  12. 12. Motivating © Knoco Ltd – all rights reserved <ul><li>Exchange of knowledge is motivated in one of two ways </li></ul><ul><ul><li>Pull, or knowledge seeking </li></ul></ul><ul><ul><li>Push, or knowledge sharing </li></ul></ul><ul><ul><li>Knowledge seeking is a better place to start than Knowledge sharing </li></ul></ul><ul><ul><li>A demand for knowledge will stimulate a supply, but not vice versa </li></ul></ul>
  13. 13. For more guidance and resources © Knoco Ltd – all rights reserved http://www.knoco.com
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